Automated ticket routing and approval
Consistent and efficient service delivery
Centralised management of issues and service requests
Abstract
Laois County Council is a government administrative body that oversees the public services for the people of Laois County, Ireland. It relies heavily on IT to carry out day-to-day activities and enhance amenities across the county. However, the lack of modern IT infrastructure that could effectively serve its distributed workforce prevented it from achieving operational excellence.
When the IT team found itself overwhelmed with incoming service request calls and emails, and with no proper tool to track and manage these tickets, the Council decided to implement ServiceDesk Plus, its first tool from ManageEngine. The solution knocked out all the county's service request challenges and quickly earned the Council's trust.
This case study stands as a testament to how robust solutions, combined with out-of-the-box integration capabilities, can lay a rock-solid foundation on which our customers can confidently build a more secure empire.
Laois County Council
INDUSTRY
Government
HEADQUARTERS
Laois, Ireland
EMPLOYEES
201–500
BUSINESS TYPE
G2C
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About ManageEngine
ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster. To learn more, visit www.manageengine.com.
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