Remote Desktop & Mobile Device Management Software for MSPs

Problem Creating Desktop Central Agent / Distribution Server Agent

Problem

You have installed/upgraded the Desktop Central MSP Server sucessfully. However, when you try to add a remote office by specifying the details, you get an error message as "Agent MSI Creation Failed"

Cause

This error will occur if you have installed Desktop Central MSP Server in Windows Vista, 2008, or Windows 7 operating systems and when you have not provided the admin credentials for running the Desktop Central Service.

Resolution

You can resolve this issue as follows:

1. Check whether you have specified a user credential with administrative privileges for running the Desktop Central Service.
2. Changing the service credential requires a service restart; check by restarting the Desktop Central MSP Server.
3. If you have not specified the credential, follow the steps provided here and restart the Desktop Central MSP Server.

If you still see this error on the Customers page or could not create a Remote Office Agent, contact msp-desktopcentral-support@manageengine.com with the logs.

Applies to: Agent Creation Failure, Desktop Central Agent Creation, Remote Office Creation, MSI Creation

Keywords: MSI Creation, MSI Modification, Remote Office Creation, Distribution Server Creation