• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud


ManageEngine Desktop Central MSP 9 Hotfix Readme 

Enhancements and Bug Fixes between 90067 and 90075


Desktop Management

  1. Pre-installation checks such as verifying free disk space, registry key value, etc., can now be automated while deploying software
  1. "IP Scope" feature is now supported for running MAC operating system computers
  1. Patch Management now supports Mozilla Firefox ESR
  1. Ability to detect Windows Pro with Media Center Edition and Server Standard (evaluation installation) Edition has been introduced
  1. Ability to transfer multiple files simultaneously to a remote computer has been introduced
  1. Option to include/exclude sub OU in define target is now supported
  1. Inventory Alerts notifications when a specific hardware device is added / removed and when any type of software is installed / uninstalled is now supported
  1. Reports can now be generated for "Mapped Logical Disks" and "Network Shares"
  1. Ability to chat online with the "Technical Support Executives" has been introduced

Mobile Device Management

  1. 30 plus restrictions are now supported for devices running Windows 8.1 and later versions 
  1. Ability to restrict users from deleting ME MDM Workspace account has been introduced
  1. APNs creation/renewal is now automated
  1. Ability to perform on-demand operations on devices running Windows 8.1 via Windows Notification Service has been introduced

Bug Fixes

Desktop Management

  1. When “no missing patches” are found, issue in option "notifying the users to Allow/Skip installation" has been fixed
  1. Issue in restricting the user to reboot the computer when "Do Not Reboot" policy is applied has been fixed
  1. Issue in editing an existing "Remote Shutdown" task has been fixed
  1. Issue in exporting the reports, when a criterion is applied has been fixed
  1. Issue while deploying new Wallpaper and Screensaver through Display Configuration has been fixed


Enhancements and Bug Fixes between 90059 and 90067


Desktop Management

  1. Ability to add 3rd party SSL certificates for enabling secured agent-server communication from the UI has been included

  2. Exclusive support for Patch Management Edition is added

  3. Support for 2000 has been withdrawn

Mobile Device Management

  1. Ability to rename the Mobile Device Management group is now supported

  2. Ability to fetch primary and secondary SIM information from mobile devices running Windows 8.1 or later has been introduced

  3. MDM WiFi profile Configuration for Android device has been introduced

  4. Ability to remotely alarm an Android device and Windows phone has been introduced

  5. Support for SD card data wipe in Android devices has been introduced

  6. Geo-Tracking for Android devices is optimized to reduce the impact on battery consumption

Bug Fixes

Desktop Management

  1. Issue in configuring Mail Server from "Prohibited Software" view has been fixed

  2. Issue in exporting computer details report has been fixed

  3. Issue in exporting hardware and software reports in .csv format has been fixed

  4. Issue in loading Software Details view under Inventory module has been fixed

  5. Issue in deleting details from feed custom data has been fixed

  6. Issue in sorting "Computers by Age" under Inventory Report has been fixed

  7. Issue in taking Remote Control of a computer using ActiveX viewer from Internet Explorer 11 has been fixed

  8. Issue in displaying group name as junk for non English has been fixed

  9. Issue in displaying the message as "Scanning In-Progress" once the scanning is completed has been fixed

  10. Issue in fetching expiry date for Dell computers has been fixed

  11. Issue in viewing the remote desktop, when the screen recording is enabled has been fixed

  12. Issue in establishing connection with a remote computer, if the viewer machine's name contains an empty space has been fixed

  13. Vulnerability issues in the Desktop Central server has been fixed

  14. OpenSSL has been migrated to 1.0.1 version

  15. USB restriction labeling for Android devices have been modified to provide better clarity

Mobile Device Management

  1. Unable to update the device name when an existing Android device is enrolled to a different user has been fixed

Enhancements and Bug Fixes between 90045 and 90059 


  1. Remote Control feature is now supported for computers running MAC operating System.

  2. Ability to detect the Software Architecture as 32 bit and 64 bit for Windows computers has been introduced.

  3. Ability to send email notifications periodically, on the deployment status of the Automated Patch Deployment task has been introduced.

  4. Ability to lock the windows device remotely has been introduced.

  5. Ability to locate the windows device by using "Remote Alarm" feature has been introduced.

  6. Ability to rebrand ME MDM App on SAFE devices has been introduced.

  7. Ability to hide ME MDM App on Android devices has been introduced.

  8. Ability to re-order the packages, while creating/modifying a software configuration has been introduced.

  9. Processing User Configuration on a computer, when more than one user has logged in has been optimized.

  10. Drive Mapping is now enhanced to overwrite the existing drives.

 Bug Fixes 

  1. Issue in creating "Dynamic Custom Group" for MSP customers has been fixed.

  2. Issue in applying Active Sync Profile on Windows 8.1 devices has been fixed.

  3. While creating a Active Sync Profile, issue in listing "password" as a mandatory field has been fixed.

  4. Distribution Server Apache SSL Communication failed Issue has been Fixed.

  5. Issue in establishing database connection in some specific cases has been fixed.

  6. Issue in saving "File Folder Configuration", as Draft has been fixed.

  7. When a configuration is resumed, issue in re-applying the configuration to all the target, has been fixed.

  8. While configuring Mail Server Settings, issue in adding an email address which contains "$" symbol in user name has been fixed.

  9. When the APNs certificate is renewed, issue in not retaining the device enrollment time has been fixed.

  10. Issue in synchronizing the "Global Software Packages" from Desktop Central MSP to ServiceDesk Plus MSP has been fixed.

  11. Issue in adding license details of the software applications which are not discovered in the network has been fixed.

  12. Issue in excluding USB devices, if the device name contains special characters has been fixed.

  13. Issue in generating a "Query Report" when the data is huge has been fixed.

  14. Issue in modifying the existing software packages has been fixed.

  15. When a device is manually added to a Group, issue in applying the profiles/apps associated with the Group has been fixed

Enhancements and Bug Fixes between 90033 and 90045


  1. Ability to view the live status of the Desktop Central agents has been introduced from all computer based views.

  2. Ability to invoke actions like scanning, establishing remote connections, chat sessions, invoking system Manager, etc. can be initiated from all computer based views.

  3. Ability to filter patches with advanced criteria has been introduced in Automated Patch Deployment.

  4. "Third Party Applications" are now included in the System Health Status calculation.

  5. Patch Approval process is now enhanced to approve the patches automatically.

  6. Mobile Device Management now supports managing Windows Phone 8.0 and later versions.

  7. Ability to generate Custom Reports, using predefined "time interval" like last week, last month etc., has been introduced.

  8. Ability to clone "Custom Reports" has been introduced.

  9. Ability to generate scheduled report based on usage of USB devices has been introduced.

  10. Time taken for Scheduled scanning is now optimized to scan and fetch computer details quicker.

  11. Ability to view comments for every license key which are added has been introduced.

  12. Ability to generate custom reports with more specific details like Mapped Logical disk, mother board details etc. has been introduced. 

Bug Fixes  

  1. When a user has been assigned to manage a remote office that has a Domain/Workgroup with a "-" in its name, there was an issue in showing this Domain/Workgroup under Define Target of a configuration. This has been fixed.

  2. When finger print authentication has been enabled in Samsung S5 devices, issue in applying passcode profile has been fixed.

  3. Issue in executing Wake on LAN task on specific cases has been fixed.

  4. Issue in deploying a patch/software application which exceeds 100 MB of size has been fixed.

  5. Issue in modify a scheduled scan task has been fixed.

  6. "No Managed Connection" issue, while generating inventory summary has been fixed.

  7. Issue in generating USB usage report has been fixed.

  8. Issue in allowing users to skip reboot during patch deployment in some specific scenarios has been fixed.

  9. In some specific cases, issue in viewing the configuration execution status for a computer/user has been fixed.

  10. While trying to remotely connect a "Windows Surface Pro" or a "Windows Desktop" with a larger display, issue in not displaying the complete screen has been fixed.

  11. Issue in establishing connection with the remote desktop in specific cases has been fixed.

  12. Issue in not suggesting the name of the computers, while using "Advanced Search" option in the Desktop Central console has been fixed.

  13. Issue in searching computers in "Computers With or without Software" report has been fixed.

  14. Issue in generating an empty report, while branch office details are filtered under Inventory > software details view, has been fixed.

  15. Issue in wrongly displaying the software installation time under computer's history tab has been fixed.

  16. Issue in filtering branch office details, under inventory > software details view has been fixed.

  17. Issue in wrongly generating "Systems with Prohibited software" report randomly has been fixed.

  18. Issue in generating an empty mail as a summary for "scheduled scan report" has been fixed.

  19. Issue in generating Custom Group details under "Computer view" in "All Patches" page has been fixed.

Enhancements and Bug Fixes between 90023 and 90033


  1. Desktop Central Agent is optimized to reduce CPU and memory usage.

  2. You can now manage screensavers, wallpapers and install font files using Display configuration.

  3. When you configure Desktop Central MDM to track the location of the devices, it automatically downloads and configures Google Maps to show the device location on a map.

  4. Ability to view files with the modified date has been introduced in Remote Control - File Transfer.

  5. Desktop shortcut has been introduced to navigate to "Desktop" folder from the "Home" directory in Remote Control - File Transfer.

  6. While creating/modifying Groups, devices can now be identified using User Name, in addition to the Device Name.

  7. Ability to restrict users from disabling GPS, on their android device has been introduced.

  8. Ability to restrict users from disabling Cellular data, on their android device has been introduced.

Bug Fixes 

  1. Issue in maintaining the Distribution Server details in random cases has been fixed.

  2. Issue in using 'Deploy Immediately' option, while applying the configuration to a large target has been fixed.

  3. While deploying a configuration, issue in excluding 'custom group' from the target has been fixed.

  4. Issue in generating Patch Summary has been fixed.

  5. Issue in wrongly applying a registry file, while deploying a custom script configuration has been fixed.

  6. Issue in distributing paid Apps using redemption codes has been fixed.

  7. Issue in creating profiles using Internet Explorer browser has been fixed.

Enhancements and Bug Fixes between 90000 and 90023


  1. Ability to distribute paid iOS Apps using Managed Distribution has been added.

  2. Support for migrating unused VPP redemption codes to Managed Distribution Licensing is added

  3. Support for silent installation of Enterprise iOS App on supervised devices has been added.

  4. When a device is remotely wiped (corporate wipe), the unused redemption codes, if any, on that device will be available for use on other devices.

  5. In App Distribution, the previously chosen values for silent installation and notifications will be remembered.

  6. App upgradation has been enhanced with appropriate onscreen messages and mail notifications.

  7. When a app license is revoked from an iOS device, the App is removed from the device/App Catalog.

  8. When multiple versions of an App is installed on a device (by way of upgrading), issue in wrongly displaying the installed version has been fixed.

  9. Under Scheduled reports, you can now filter Missing/Applicable/Installed Patch Reports based on systems.

  10. Ability to automate Patch Repository cleanup process has been introduced.

  11. Ability to move MAC computers from one remote office to another has been introduced.

  12. Patch DB Sync mail alert, is now enhanced with details on latest patches and applications.

  13. Ability to wipe the data on the SD card for SAFE devices has been introduced. 

Bug Fixes 

  1. Issue in displaying the license details of an App when it has been modified is fixed.

  2. Issue in creating Exchange Active Sync Profile without user name for android devices, has been fixed.

  3. When a device which was wiped using Desktop Central is re-enrolled, issue in listing it as a new device has been fixed.

  4. Issue in initiating chat from computers running Windows 8.1 has been fixed.

  5. Issue in creating local admin account using configuration templates has been fixed.

  6. Issue in wrongly displaying the model name in place of the owner name in inventory has been fixed.

  7. Issue in wrongly updating the computer name in place of model name in ServiceDesk Plus MSP has been fixed.

  8. Issue in continuously running more than one on-demand tasks, like Inventory/Patch scan, Deploy Immediately, etc., has been fixed..

  9. Issue while applying some specific criteria to the dynamic custom group has been fixed.


Remote Desktop & Mobile Device Management Software for MSPs trusted by