Desktop Central MSP 9

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Remote Desktop & Mobile Device Management Software for MSPs

Patch Download Failure - "Access Denied"

Problem

You are trying to download patches of Microsoft/other vendors. However Patch download fails with the error "Access Denied".

Cause

The user profile using which the Desktop Central has been installed does not have read/write permission to the location where installabe files are stored.

Resolution

  1. Ensure that you have read/wite access to the configured store location, and then re-download the patch.
  2. You can find the stored location by clicking on the Patch Mgmt under Downloaded patches
  3. In case if this problem continues, kindly 

Applies to: Patch Deployment Failure, Patch Download Failure, checksum Failed

Keywords: Problem while downloading the patch from server, Patch Installation Failure