Remote Desktop & Mobile Device Management Software for MSPs
Software Deployment failure - Fatal Error
You are unable to deploy software and you get an error - Fatal Error during installation during the process.
You will encounter this error due to one or more of the following reasons:
Remove files of earlier installations
Use Microsoft’s Windows Installer Cleanup utility to remove traces of previous installations. This utility does not remove files installed by the installation, which may need to be removed manually. For more information, refer to Microsoft’s knowledge base article Description of the Windows Installer CleanUp Utility.
Ensure the User account has administrative privileges to install software
If you are running your installation on a Windows machine, you are more than likely the administrator of your computer. Follow these steps to confirm administrative rights on your home computer:
To check your hard disk space, follow the instructions given below:
If you are certain you have enough space to install the software on your computer, something else is causing the error.
To clean the temp directory, follow the instructions given below:
To clean your Temp directory, you first need to determine its location on your hard drive. Then, you'll delete the contents of the directory using a MS-DOS command or through Windows Explorer. To determine the location of the Temp directory:
For User Temp files:
For System Temp files:
To delete the contents of the Temp directory:
Choose one of the following methods to delete the contents of the Temp directory.
Using a MS-DOS Command
Through Windows Explorer
To unlock a certain file on the machine:
Resolve Common Windows Installer issues
Refer to the Microsoft Knowledge Base to resolve issues related to Windows Installer.
Resolve application-specific errors
These are MSI application specific errors. Select the "Enable Logging for troubleshooting" option while adding the package and check the logs for any msi based application specific errors. Steps to "Enable Logging for troubleshooting" would include:
Then modify the defined configuration.
For accessing the logs, go to the following location in the client machine:
Log name will be in the format <some number_packageName.log>
Read the logs to understand the error type and follow the appropriate resolution explained in the earlier sections.
In case you are not able to troubleshoot the error, then contact support team with the following details:
Applies to: Software Installation, Software Installation failure, Remote Software Distribution, Deployment Status
Keywords: Software Installation Failure, Deploy Software, Fatal Error, Deployment Status