For Evaluating Customers

Free Support

ManageEngine’s software specialists are dedicated to supporting you throughout installing, running, and evaluating our products. We provide the following options of highly responsive technical support.

Live Demos & Presentations

We provide live demos and presentations that help you know our products better. Go through them and discover how easy it is to work with ManageEngine products. Click the following links to get a hands-on experience of using our software:

Enterprise Management & Security Products

OpManager | NetFlow Analyzer | ServiceDesk | Eventlog Analyzer | Firewall Analyzer | Applications Manager | OpUtils |
Desktop Central | DeviceExpert | OpStor | ScanFi | ADManager Plus | SupportCenter Plus |
MSP Center Plus | PasswordManager Pro | AssetExplorer | FacilitiesDesk | VQManager | SecurityManager Plus | ADSelfService Plus

OEMs & Software Testing

Simulation Toolkit | SNMP Adaptor for JMX | SNMP Agent Toolkit Java Edition | Web NMS

Web Demo Conference

In a Web Demo conference, we will individually demonstrate a product to you and answer your questions through an interactive online Internet session. You can follow the actions our experts are doing on their computers on your screen.

Your benefit:

• You get an individual presentation right on your workplace.
• Very flexible appointments possible since no traveling is needed.
• You can discuss questions interactively with our experts.

If you need a Web Demo conference on any of the following products, please click the link and fill the Web Demo Request form.

SNMP Agent Toolkit Java Edition | Simulation Toolkit.

Toll-Free Call Support

You can call ManageEngine Customer Response Center for logging and resolving any technical problems. This Center is operational 24 hours and staffed by experienced and knowledgeable software specialists. They are accessible between the hours of Monday 12.30 AM (PST) and Saturday 1.00 AM (PST) at:

• ++1 925 924 9500 (during the hours 8.30 AM PST and 6.00 PM PST) and
• ++1-925-924-9500

User Forums

ManageEngine Forums provides a platform for the ManageEngine Community where they discuss their experience and expertise in using our software. Become a part of this community and interact with our experts and existing users by posting your questions and suggestions. Enter the User Forums.

E-mail Support

If you have any issues in using our software, please send e-mail to the product-specific e-mail address. To make the support more effective, we request you to send following details:

• Version of the software: Agent Toolkit (Java Edition) 4.2 or SNMP API 3.3, etc.
• Service Pack Version: SP3 or SP4, etc.
• Operating System: Solaris 8, Win NT, or RedHat Linux 7.1, etc.
• JDK/JRE Version: JRE1.3 or JRE1.2, or JDK1.1.x, etc.
• Browser and Version: Netscape 4.76 or I.E. 6.0, etc.
• Details of the problem:
• The steps to reproduce the problem
• The relevant log files
• Thread Dumps (if any)
• CLASSPATH environment variable (if applicable)

Patches & Fixes

While you evaluate our product, we will provide you with patches that would make your evaluation easy and hassle-free. If you come across any issues in using our products, please report them to us and we will send you bug fixes as soon as possible. If we release any service packs during your evaluation period, we will intimate you about it so that you can download them.

Product Tutorial

These product tutorials walk you through the framework, key features, and benefits of our products and the steps involved in working with them. Enter the Product Tutorials.