Middle East User Conference & Training

Agenda

Be a part of the ManageEngine User Conference, network with peers, and share your ManageEngine experience. And, that’s not all; connect with our user community, product experts, ManageEngine executives, and partners and share your ideas, ask your questions, and be ready to be bowled over.

ManageEngine User Conference Highlights

08:00 – 09:30
Registration and Breakfast
09.30 – 09:45
Welcome address
Nirmal Manoharan, Regional Director of Sales, ManageEngine Nirmal Manoharan, Regional Director of Sales, ManageEngine
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Raj

Nirmal Manoharan, Regional Director of Sales, ManageEngine

Nirmal Manoharan is the Regional Director of Sales at ManageEngine. Nirmal heads the ManageEngine business in the Middle East, North Africa (MENA) and Latin America (LATAM). He has been with ZOHO Corporation for 13 years and was part of the team that created the worldwide channel for ManageEngine. His current job involves driving the business in MENA & LATAM through a right mix of channel program & marketing activities. Nirmal had prior work experience in channel management in consumer durable industry. He is an MBA from Bharathidasan Institute of Management, Trichy.
09:45 – 10:45
Guest Keynote : Technology Monitoring and Service
Management In The Age Of The Customer
Nirmal John Rakowski, Analyst & Advisor, Forrester
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Raj

John Rakowski, Analyst & Advisor, Forrester

John serves Infrastructure & Operations Professionals. He has eight years of experience in the technology and consulting industry, with certifications from Microsoft, VMware, Citrix, BMC, and the Information Technology Infrastructure Library (ITIL). At Forrester, his research focuses on service management strategy, adoption, and implementation. In particular, John helps IT leaders and their teams understand the business value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes such as ITIL. Additionally, John focuses on the organizational impact of service management and its relationship to broader IT trends such as cloud computing.

10:45 – 11:15
ManageEngine Overview
Nirmal Raj Sabhlok, President, ManageEngine
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Raj

Raj Sabhlok, President, ManageEngine

Raj Sabhlok is the president of ManageEngine and Zoho.com, both divisions of Zoho Corp. Raj has particular interest in IT management software and its power to change the fortunes of a business when implemented effectively.

Prior to Zoho, Raj spent nearly 20 years working with some of the world's most innovative technology companies including Embarcadero Technologies, BMC Software and The Santa Cruz Operation (SCO). In his career, he has held technical, marketing, sales and executive management positions within the enterprise software industry.

Raj has a bachelor's degree in mathematics from the University of California, Santa Cruz and an MBA from Duke University's Fuqua School of Business. He lives in Silicon Valley with his wife and four boys - and his iPhone.

11:15 – 11:30
Coffee Break
11.30 – 11.55
Real Life Case Study (I) by ManageEngine Customer
Abdullah Fadhl Hassan Abdullah Fadhl Hassan, IT Service Delivery Manager, Department of Economic Development, Abu Dhabi
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Abdullah Fadhl Hassan

Abdullah Fadhl Hassan, IT Service Delivery Manager, Department of Economic Development, Abu Dhabi

Abdullah is the IT Service delivery Manager at Abu Dhabi Department of Economic Development. He has above 10 years of experience in the Information Technology industry; with certification from ITIL as V3 Expert. At ADDED, he is in charge of the ITSM implementation and is accountable for the drive of the IT Strategy from service management perspective. In his career, Abdullah was involved in various ISO20000 implementation at enterprise level organizations and played a vital role in increasing the efficiency of IT operations. Abdullah is a user of Manage Engine products since 2009 and used them to assist in bringing the change to the organizations he worked in. Abdullah holds a bachelor degree of science in Computing from University of Portsmouth , UK

11:55 – 12:15
Real Life Case Study (II) by ManageEngine Customer
Hatim Mustafa, IT Infrastructure Manager,
leading international insurance company, UAE
12:15 – 13:00
Q & A Panel
ManageEngine Executives
13:00 – 13:45
Lunch Break and Training Registrations
13.45 – 14.45
Track 1 : Product Training
Desktop Central Training
Track 2 : Product Training
OpManager Training
14.45 – 15.00
Coffee Break
15:00 – 17:00
Track 1 : Product Training
Desktop Central Training
Track 2 : Product Training
OpManager Training

Track 1

08:30 - 09:00
Registration and Breakfast
09.00 - 10.30
ServiceDesk Plus Training
10:30 - 10:45
Coffee Break
10:45 - 12:00
ServiceDesk Plus Training
12:00 - 12:45
Lunch Break
12:45 - 14:45
ServiceDesk Plus Training
14:45 – 15:00
Coffee Break
15:00 - 16:30
ServiceDesk Plus Training
16:30 – 17:30
Certification Exam and Wrap Up

Track 2

08:30 - 09:00
Registration and Breakfast
09.00 - 10.30
NetFlow Analyzer Training
10:30 - 10:45
Coffee Break
10:45 - 12:00
NetFlow Analyzer Training
12:00 - 12:45
Lunch Break
12:45 - 14:45
Applications Manager Training
14:45 – 15:00
Coffee Break
15:00 - 16:30
Applications Manager Training
16:30 – 17:30
Certification Exam and Wrap up

Track 3

08:30 - 09:00
Registration and Breakfast
09.00 - 10.30
Active Directory Products Training
10:30 - 10:45
Coffee Break
10:45 - 12:00
Active Directory Products Training
12:00 - 12:45
Lunch Break
12:45 - 14:45
Active Directory Products Training
14:45 – 15:00
Coffee Break
15:00 - 16:30
Active Directory Products Training
16:30 – 17:30
Certification Exam and Wrap up

Register

Registration is mandatory for all attendees. Please click here to know the training registration costs.

Contact Us

If you wish to get in touch with us for further information,
please email us at me-pp@manageengine.com
Or call us at + 1 408 916 9191 Ext: 7814