Help Desk Management

Solutions for managing your IT help desk, customer support, and IT asset lifecycle

ServiceDesk Plus

ITIL-Ready Help Desk

ServiceDesk Plus

  • Web-based, IT help desk software with integrated asset and project management built on an ITIL framework
  • Used by more than 85,000 companies
  • Available in 29 different languages
  • Listed in Gartner Magic Quadrant for ITSSM Tools 2013
ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

ServiceDesk Plus MSP

  • Web-based, ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs
  • Bill each client effectively and accurately
  • Rebrand each account separately
SupportCenter Plus

Customer Support and Help Desk Management

SupportCenter Plus

  • Web-based customer support software
  • Manage customer tickets, account, and contact information
  • Track and manage customer emails as trouble tickets with a robust email management system
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly
ServiceDesk Plus MSP

Asset Lifecycle Management

AssetExplorer

  • Discover and monitor all your IT assets (hardware and software) from one place
  • Make informed decisions on planning and purchases
  • Know the total cost of ownership of an asset
  • Ensure software licence compliance
  • Manage the complete IT asset lifecycle
  • Maximize benefits from assets
Social IT Plus

Collaborate in Real-time

Social IT Plus

  • Private groups help to carry out discussions on a project within the project members
  • The owner of the group can invite as many people as desired to join the group
  • Social IT Plus offers public APIs for integration with IT management tools
  • Events, overdue tickets, reports, and other IT management tool data are automatically posted on Social IT Plus wall via APIs
  • Social IT Plus lets you share links and attach videos, articles, and photos to any discussion

Customer Stories

  • Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didn’t take much time to implement.

    - Shaheed Abdul Cader, Al-Rabie Saudi Foods Co Ltd

  • Ease of use, quick implementation, UI is very different as any other toolsets of Big 4, very well bundled toolset and no additional modules/addons

    -Nitin Siddamsetty, SmartWorld

  • ServiceDesk Plus is an ITIL wizard, makes ITIL easy.It's affordable, fast and flexible, covers every aspect of helpdesk what our businesses need.

    -Aaron Bockelie, Warner Bros Games