ServiceDesk Plus - Gartner Magic Quadramt 2013

IT Help Desk Management

ManageEngine's portfolio of Help Desk Management Solutions deliver a comprehensive platform to manage your end users and provide efficient support. We offer the following Help Desk solutions for a variety of business needs around the globe.

ITIL-ready IT Help Desk Software

ITIL-ready IT Help Desk Software

Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

Help Desk for MSP's

Help Desk for MSP's

Manage multiple clients in a single ITIL Help Desk with integrated Asset Management.

Customer Support Software

Customer Support Software

Enhance your customer support & service with the web-based Support software.

Customer Speaks

Quote

ServiceDesk Plus is far better than Track-IT or even Remedy.

"We evaluated ServiceDesk Plus along with several other help desk vendors. ServiceDesk Plus far better than Track-IT or even Remedy."

- Guy Evans, Trim Masters.

Help Desk Management

KEY FEATURES
Help Desk for Internal IT Department
Service Desk Plus
On premise
Help Desk for Manage Service Providers
Service Desk Plus - MSP
On premise
Help Desk for Customer Support
Support Center Plus
On premise
Incident Management
Problem Management  
Change Management  
Service Catalog  
Asset Management  
Purchase Management  
Contract Management
Remote Control Management
Multiple Account Management    
Reporting & Dashboards
Telephony Integration    
Self-Service Portal
Knowledge Base
Social Media Integration    
CRM Integration      
API Integration
  Service Desk Plus On premise Service Desk Plus - MSP On premise Support Center Plus On premise
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