Remote Monitoring & Management

ManageEngine Infrastructure Management Solution uses a Central – Probe server architecture to remotely monitor networking devices, servers and application. Each probe, installed at the customer LAN, performs auto discovery and monitoring. Data from multiple probes are collected and aggregated on the IMS central server for alarm processing and reporting. IMS Probes use a secure HTTPS connection to communicate with the IMS central server. IMS Probes also compress the data before sending to IMS central server to save the bandwidth.

SLA Management

You can create and manage SLAs based on the availability of the managed devices. Assume that customer A wants a SLA assuring 99.6% availability for all the servers month after month. All you need to do is create an SLA in the IMS by providing the following details.

• add the customer's devices into the SLA
• provide the agreed SLA value (99.6% in this case)
• provide the threshold value so that you get alert notification beforehand. (threshold value will be greater than the SLA value - ex: 99.7%)
• provide the monitoring window - whether the SLA is for 24x7 or only for selective time periods on selective days such as monday-to-friday 8AM-to-8PM

SLA dashboard

Every SLA has a dashboard showing the agreed SLA details, SLA performance history, Availability distribution of devices covered in the SLA, list of devices that affect the SLA, the availability of devices covered in the SLA, and the outage history.

Hierarchy based Multi-tenant views

ManageEngine IMS enables Infrastructure Management service providers to remotely monitor customer's network devices, servers and applications.

Administrators can define multiple customers, regions , sites and associate probe to site for monitoring.

Customer's network status, alarms and reports can be viewed and generated based on customers, regions and sites.

High Availability and Redundancy

ManageEngine Infrastructure Management Solutions's failover functionality ensures an always-monitored customer's network environment with the database also having a secondary copy that is ready to be switched to primary mode anytime. The supported failover mechanism ensures:

• Instant primary server failure recognition
• 100% uptime and uninterrupted network monitoring
• Automatic Data Redundancy for the bundled MySQL database
• Automated, seamless switching between Primary to Standby Server and vice versa

IMS standby central server recognizes and continuously checks the availability of the primary server. During any abnormal termination of the primary server, IMS automatically switches over to the standby server. The primary server replicates the data at constant intervals to the standby server to ensure complete data redundancy. When the primary server recovers, the database and current running configurations from the standby server are replicated at the primary server, with the roles being exchanged swiftly.

Fault Monitoring

Event-Alarm Correlation, Color-coded Alarms & Event History

IMS performs intelligent event processing. It correlates raw network events, filters unwanted events and presents only meaningful alarms to the operator.

It supports color-coded alarms which are presented in a user-friendly format.

Administrators can view the event history associated with an alarm and manually clear or delete alarms.

Fault Notifications

IMS Fault notification mechanism can notify you through SMS and/or Email whenever an alarm occurs.

Administrators can also configure IMS to run external programs or homegrown scripts automatically when an alarm occurs.

Alerts and Thresholds

IMS supports various alert mechanisms and can alert an operator when a device or service goes down.

IMS can also be configured to alert operators when a service or health check counter on a device exceeds or goes below a certain limit.

Operators can specify their threshold rules for a service, application or device and can have IMS alert them when the threshold rule is violated.

SNMP Trap Support and Custom MIBs Support

Most network devices now-a-days are capable of sending out SNMP traps when a fault occurs.

IMS supports receiving SNMP traps and provide meaningful information to the operators. IMS provides support for basic SNMP traps out-of-the-box. Operators can also add support for traps from any custom SNMP MIB. IMS can extract useful information that is sent with SNMP traps as variable bindings (SNMP varbinds).

Alarm Handling

Acknowledging Alarms

While working on multiple alarms at the same time, IMS allows operators to quickly mark alarms on which they have already initiated action, much like marking emails as read or unread. Acknowledging alarms is another small but extremely useful feature for operators to keep track of new alarms and the ones that they have already been read and acted upon.

Alarm Escalation Rules

IMS allows IT administrators and managers to set up automatic alarm escalation rules. For example, administrator can setup an escalation rule to get a report of server alarms that are currently open for more than one hour. This report can be periodically sent to the intended recipients by email.

Performance Reporting

IMS stores all the monitored network and device health information in its in-built MySQL database for immediate retrieval. The reports section has a number of flexible options that help to create customized and actionable reports quickly:

• Over 100 in-built reporting profiles
• Custom reports
• Top N reports: on resource performance or availability
• Business snapshot based reports
• Scheduled, automated emailing of periodic reports

ITIL Ready Help desk Integration

ManageEngine ServiceDesk Plus helps in providing a single console for IT trouble shooting. Alarms generated in IMS can be automatically converted into tickets in ServiceDesk Plus. The help desk module of IMS will help in knowledge sharing and developing a knowledge base over a period of time. ServiceDesk Plus also offers a web based customer portal.