What is Infrastructure Management Service?

Infrastructure Management Services is a growing service offering among the outsource providers to deliver IT Infrastructure Management Services remotely either from onshore, near-shore or from offshore locations. When these services are delivered remotely from an offshore location, it is known as Remote Infrastructure Management (RIM). Organizations offering these services are termed as IMS Providers.

Infrastructure Management deals with managing IT Infrastructure and applications, taking proactive steps and remedial actions so that all the IT services are available 24x7x365 to the customers.

ManageEngine IMS - Solution Overview

ManageEngine Infrastructure Management Solution (IMS) is an integrated end-to-end IT Infrastructure monitoring solution that helps Infrastructure Management Service providers deliver IT Management Services to their customers. It offers advanced fault and performance management across network devices such as routers, switches and servers, applications, databases and other IT infrastructure components such as printers, UPS, Domain Controllers etc..

Benefits of ManageEngine Infrastructure Management Solution

• Allows service providers to meet customer SLAs
  • Quickly identify, isolate & trouble-shoot specific problem
• Affordable total cost of ownership of Network Management
  • flexible pay-per-use licensing model
  • One solution for monitoring all aspects of an IT environment
  • Easy to learn and operate lowers cost of training & operations
• Complete visibility into customer's network
  • Comprehensive dashboard view of all customers with drill-down views into specific component in any of the networks
• Modular approach to building Network Management capability
  • Licensing allows service providers to incrementally add monitoring & management capablities