SMS (Text Message) Action(s)

Introduction

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Central Server and Probes] and MSP Edition [Central Server and Probes].

This action can be used to send SMS (Short Message Service), to specific users, in the event of the alarm.

Note: The term "SMS" appearing throughout this document refers to "Text message".

Steps to Create an SMS Action

To create an SMS action, follow the steps given below;

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Actions under Alarms.

  4. Choose Servers & Applications from the Actions profiles for dropdown. The Action Profile Configuration wizard is displayed.

  5. Click the Add New link under SMS Action(s). The Create Action : Send SMS page is displayed. Specify the following details.
  1. Enter any Display name for the action.

  2. Choose the mode of SMS - Either through EMail or through Modem.

  3. In the case of EMail, enter the From and To addresses.

  4. In the case of Modem [Available in Windows only], enter the Mobile number, to which the message has to be sent. You should have configured the SMS server, beforehand, to use this facility. To know more about sending SMS through modem, refer Admin - Configure SMS Server.

  5. Enter the Message for the SMS.

  6. Select the Execute action during selected hours checkbox, if you wish to execute the particular action, during the time period, selected by you. If you select this checkbox, then you need to select the Time Window, from the available dropdown. You can also click the Add New Business Hour link, to configure your own time period, as shown in the below figure;
  1. Click Create Action to finish. This will list the action name and its details, along with the other actions configured, in the 'View Actions' page.

Also refer "Add complete Information to SMS" section, under 'Admin -> Action/Alarm Settings'.

You can perform the below tasks from the Action Profile Configuration wizard:

    1. Edit the action, by clicking the icon against the required sms Action.

    2. You can click Add New, for creating more email actions.

    3. You can have a trial execution of the action. To do so, click the Execute icon , of that action.

    4. You can delete the action, by clicking the Delete link. (After selecting the respective action's check box).

The Message of the SMS action can be further enhanced by using Replaceable Tags.

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