ManageEngine IT360 - Configure Alarms for Servers and Applications

Introduction

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Probes only] and MSP Edition [Probes only].

Once you have configured the thresholds, associated them with attributes, created the threshold templates, the final step is to configure Alarms, in monitoring your Applications or Servers.

To learn about Alarms in detail, click here.

Once a Monitor is associated with a Business Service, Alarms can be configured through the Configure Alarm screen. This provides an overview of all the attributes of the Monitor in a Business Service, and the thresholds and actions associated with the attribute.

You can also configure Alarms in the following ways:

  1. From Configure Alarms Page

  2. From Monitor Details Page

1. From Configure Alarms Page

1.1 Notable Purpose of Configure Alarms Page:

Configuring alarms from this page can be called as Global Alert Configuration. This is because of the below useful features:

i) From here, you can associate thresholds and actions easily, without having the need to navigate to the individual Monitor details page.

ii) You can view the list of all attributes, thresholds, actions and anomalies, for both Monitors and Business Service Groups.

iii) You will be able to view the attributes, thresholds, actions and anomalies, for all available monitors and Business Service Groups (by choosing from relavant dropdowns), unlike from that of the Monitor details page, where you can view the attributes, thresholds, etc, pertaining to only that particular monitor or Business Service Group that you have chosen.

1.2 Steps to Configure Alarms:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Configure Alarms under Alarms.

  4. Choose the Customer and Site from the available dropdowns. [This step is applicable only for MSP edition]

  5. In the wizard displayed, you can configure alarms by Monitors/Business Service Groups.

  6. If you choose to configure alarms by Monitors, then do the following:

    1. Choose a MonitorType and then the required Monitor from the dropdowns.

    2. The Configure Alarms for Attributes table lists all the Attributes associated with the selected monitor. Click the Associate link. You can perform the following functions here:

  1. If you choose to configure alarms by Business Service Groups, then do the following:

    1. Choose a Business Service from the dropdown. The Health and Availability details are shown. Also, the Configure Alarms for Monitors within Business Service Group table lists the Monitors associated with the selected Business Service Group, along with details such as Type, Threshold and Anomaly.

    2. You can do the following from here:Configure Actions, Define Alarm Rules and Configure Device Dependency for Availability.

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2. From Monitor Details Page

2.1 Steps to Configure Alarms:

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Choose the Customer and Site from the available dropdowns. [This step is applicable only for MSP edition]

  3. Do either of the following to access the List View of the monitor.

    1. Click the Dashboard tab. Click the required Monitor Type link under Infrastructure Snapshot-Servers or Infrastructure Snapshot-Applications (shown in the below screenshot), whose attributes, threshold, and actions must be associated.

    2. Click the Servers or Applications tab.

  1. In the List View of the ]Monitor Type displayed, click the required Monitor Name link. Now, the Overview page of the selected monitor is shown.

  2. Click the Configure Alarms link under any one of the required attribute, e.g., Response Time, for which you want to configure alarms.

  1. The Associate Threshold Profiles, Actions window opens up. From here, you can do the following:
    1. Create and associate Thresholds and Actions for the attribute.

    2. Associate Anomaly Profiles for the attribute.

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