Release Notes for ManageEngine IT360

Release 9.1.0 (Build Number 9100)

I Features & Enhancements

1. All Editions

II Behavioral Changes

1. General

III Issues Fixed

1. All Editions

Release 9.0.7 (Build Number 9070)

Release 9.0.7 (Build Number 9070)

I Features & Enhancements

1. Servers & Applications

2. ServiceDesk

2.1 Configuration Management Database (CMDB)

The CMDB provides a complete view of the business critical CIs, their relationships with other CIs, and the business impact caused due to malfunctioning of a CI.

  • Support to define various Configuration Item Types (CI Types) and Relationship Types.
  • Support for a parent-child hierarchy for CI Types.
  • Definition for Each CI Type with attributes and relationships. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type.
  • Configuration of Relationships between the CIs. The relationships can have relationship attributes.
  • Visualization map providing a detailed view of the CI relationships, which helps in identifying the dependencies and impact of CIs, before performing any changes or in case of any problems.
  • View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map.

2.2 Service Catalog Enhancements

  • Support for multi-level approval stages for service requests.
  • Support for request approvers to be shown with approval information of other service request approvers.
  • Option to display Approvals tab (in the Requests module) for Requesters.
  • Display of ‘Agreed upon time’ (SLA) for a service request to the requesters before creating the Service Request.
  • Ability to select a requester to edit and fill-in the required information for a service request.

2.3 Asset Depreciation

  • Calculation of depreciation for assets and components.
  • Provided four methods: declining balance, double declining balance, straight line and Sum of the Years digits - to calculate asset depreciation.

2.4 Other Enhancements

  • Self-Service Portal UI changes:
    1. Option to combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal.
    2. Option to disable the default request template ('New Request' link) for requesters.
    3. Option to include a static html file in the Self-Service Portal.
  • Support to move Technicians as Requesters.
  • Execution of scripts from ServiceDesk Plus to ManageEngine Desktop Central.
  • Ability to scan the VM Host machines and also to determine the VMs running on the host.
  • Indication of Leave Types by color codes.
  • Inclusion of Group and Technician in the Archived Requests exclusion criteria.
  • Support to translate the display text from the application client.
  • Ability to associate the change, due to which a request was created, from the Request details page.
  • Availability of Next/Previous navigation buttons for Requests, Problems and Changes details page, provided the details page is accessed from the corresponding List View.
  • Option to add attachments from the Actions menu in the requests details page.
  • Inclusion of a new field to track the last updated time of the request. This field will be set when a request is updated, or when a note is added to the request, or when a reply sent by the technician.
  • Support to search requests based on service request common additional fields.
  • Apart from selecting technicians for contract expiry notification, you can also configure E-mail IDs to be notified before the contract expires.
  • Option to send multiple expiry notifications for a contract.
  • Option to add attachments for Purchase Orders without editing it.
  • While scanning MS SQL server software from the machine, the edition of the software is also fetched.
  • Support for sending notification to user(s) upon installation of prohibited software.
  • Support to identify workstations with duplicate 'Service Tag' and 'MAC Address' from 'Admin tab --> General Settings'.
  • Support to enable or disable the Scan option (permission to scan workstations from the workstation details page) while creating/editing a role.
  • Public key authentication support for scanning Linux machines.
  • Support for scanning Linux machines using shell script. The script can be used for scanning Linux machines which are not in the network, or to push inventory data from the remote machines to the server.
  • Manual editing of Date fields in all the Asset forms, without choosing the calendar.
  • Option provided for additional comments while changing the state of assets or assigning it to a user/department.
  • Scan script for Mac machines.
  • Users configured in a workstation will be fetched and listed in 'System' tab of workstation details page.
  • Support to access Self-Service Portal (for requesters) from Mobile Client.
  • Support to access application from iPad browser client.
  • Right to left support rendered in the browser for languages such as Arabic, Hebrew and so on.
  • RAM frequency in Windows OS is fetched during workstation scan.
  • Supported web browsers: Firefox 4, Internet Explorer 9 and Chrome.
  • Support additional 5 new display languages namely, Bosnian, Croatian, Czech, Hungarian, Slovene and Icelandic.

3. Professional and Enterprise Editions

  • Unified the Database instances of Monitoring and ServiceDesk modules in Professional and Enterprise Editions.

4. All Editions

  • Enhancements are done to clear the possible Diagnostic messages, automatically.
  • Introduced an option to discard multiple diagnostic messages.

II Behavioral Changes

1. General

  • License structure simplified.  For more details, refer the below link:

http://www.manageengine.com/it360/help/meitms/faq-it360.html#li10

  • No more packaging of default users, such as nwadmin, sysadmin, etc.
  • Support for repetitive notifications for each alarming condition.
  • Enhanced the Central-Probe communication framework, to avoid opening up of incoming ports at the Probe end.

2. ServiceDesk

  • Navigation in the request details page has been modified. In 9060, the work order that is displayed in the request list view alone will be available for navigation. For example: If you are viewing request IDs 26 to 50, then those 25 IDs alone will be available while navigating from the request details page.
  • The term New Incident is changed as New Issue in the Self-Service Portal.
  • Earlier, the Custom Settings button in the Reports module would be shown to technicians with edit report permission. But in 9060, the Custom Setting button will be visible only to those technicians with Administrator privilege.

III Issues Fixed

1. All Editions:

  • Alarms and notifications, generated for the VMs under maintenance mode, have been addressed.
  • Issues with Central-Probe data synchronization, after the Standby Probe has taken over the role as Primary in a High Availability-enabled setup.
  • Addressed the alarm count mismatch between the Dashboard Summary widgets and the Alarms page. Links to clear alarms have been disabled in the Dashboard widgets.
  • Issues with monitoring remote File/Directory have been addressed.
  • Log a Ticket action profiles have been removed from the Network module of Probes.
  • Problem with monitoring EC2 instances, available in US-West region, have been addressed.
  • Problem with syncronizing Netflow interfaces within the modules, if the interface name has any special characters in it.
  • Oracle table space attribute details, showing incorrect values for used, allocated bytes have been corrected.
  • Changes have been rolled in, to maintain integrity in the Performance tabs.
  • Problem of newly added Servers, not displaying disk information, has been addressed.
  • Problem with sending email notifications, using an authenticated email server setup has been fixed.
  • Following scenarios causing data mismatch issues across the pages have been addressed:
    • Stray entries after removing the network devices.
    • Orphaned alarms and events.
    • Database table schema column size mismatch between the internal modules.
    • Alarm retention policy defined in the Central server.

2. MSP Edition:

  • Issues with listing out devices in Dashboard performance metric widgets have been addressed.
  • Issues with filtering handling in the Scheduled Reports, to generate customer-specific reports, have been addressed.
Release 9.0.6 (Build Number 9060)

Release 9.0.6 (Build Number 9060)

I Features & Enhancements

1. Servers & Applications

2. ServiceDesk

2.1 Configuration Management Database (CMDB)

The CMDB provides a complete view of the business critical CIs, their relationships with other CIs, and the business impact caused due to malfunctioning of a CI.

  • Support to define various Configuration Item Types (CI Types) and Relationship Types.
  • Support for a parent-child hierarchy for CI Types.
  • Definition for Each CI Type with attributes and relationships. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type.
  • Configuration of Relationships between the CIs. The relationships can have relationship attributes.
  • Visualization map providing a detailed view of the CI relationships, which helps in identifying the dependencies and impact of CIs, before performing any changes or in case of any problems.
  • View the pending requests, problems and changes raised for Assets, Business Service or IT Service from the relationship map.

2.2 Service Catalog Enhancements

  • Support for multi-level approval stages for service requests.
  • Support for request approvers to be shown with approval information of other service request approvers.
  • Option to display Approvals tab (in the Requests module) for Requesters.
  • Display of ‘Agreed upon time’ (SLA) for a service request to the requesters before creating the Service Request.
  • Ability to select a requester to edit and fill-in the required information for a service request.

2.3 Asset Depreciation

  • Calculation of depreciation for assets and components.
  • Provided four methods: declining balance, double declining balance, straight line and Sum of the Years digits - to calculate asset depreciation.

2.4 Other Enhancements

  • Self-Service Portal UI changes:
    1. Option to combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal.
    2. Option to disable the default request template ('New Request' link) for requesters.
    3. Option to include a static html file in the Self-Service Portal.
  • Support to move Technicians as Requesters.
  • Execution of scripts from ServiceDesk Plus to ManageEngine Desktop Central.
  • Ability to scan the VM Host machines and also to determine the VMs running on the host.
  • Indication of Leave Types by color codes.
  • Inclusion of Group and Technician in the Archived Requests exclusion criteria.
  • Support to translate the display text from the application client.
  • Ability to associate the change, due to which a request was created, from the Request details page.
  • Availability of Next/Previous navigation buttons for Requests, Problems and Changes details page, provided the details page is accessed from the corresponding List View.
  • Option to add attachments from the Actions menu in the requests details page.
  • Inclusion of a new field to track the last updated time of the request. This field will be set when a request is updated, or when a note is added to the request, or when a reply sent by the technician.
  • Support to search requests based on service request common additional fields.
  • Apart from selecting technicians for contract expiry notification, you can also configure E-mail IDs to be notified before the contract expires.
  • Option to send multiple expiry notifications for a contract.
  • Option to add attachments for Purchase Orders without editing it.
  • During asset scan, whenever the MS SQL server software is scanned from the machine, the edition of the MSSQL software is also fetched.
  • Support for sending notification to user(s) upon installation of prohibited software.
  • Support to identify workstations with duplicate 'Service Tag' and 'MAC Address' from 'Admin tab --> General Settings'.
  • Support to enable or disable the Scan option (permission to scan workstations from the workstation details page) while creating/editing a role.
  • Public key authentication support for scanning Linux machines.
  • Support for scanning Linux machines using shell script. The script can be used for scanning Linux machines which are not in the network, or to push inventory data from the remote machines to the server.
  • Manual editing of Date fields in all the Asset forms, without choosing the calendar.
  • Option provided for additional comments while changing the state of assets or assigning it to a user/department.
  • Scan script for Mac machines.
  • Users configured in a workstation will be fetched and listed in 'System' tab of workstation details page.
  • Support to access Self-Service Portal (for requesters) from Mobile Client.
  • Support to access application from iPad browser client.
  • Right to left support rendered in the browser for languages such as Arabic, Hebrew and so on.
  • RAM frequency in Windows OS is fetched during workstation scan.
  • Supported web browsers: Firefox 4, Internet Explorer 9 and Chrome.
  • Support additional 5 new display languages namely, Bosnian, Croatian, Czech, Hungarian, Slovene and Icelandic.

II Behavioral Changes

1. General

  • License structure simplified.  For more details, refer the below link:

http://www.manageengine.com/it360/help/meitms/faq-it360.html#li10

  • No more packaging of default users, such as nwadmin, sysadmin etc.

  • Enhanced the Communication Framework between Central server and Probe server to be Unidirectional. Henceforth, Outbound access from Probe alone is sufficient to exchange data between the Central and the Probes.

2. ServiceDesk

  • Navigation in the request details page has been modified. In 9060, the work order that is displayed in the request list view alone will be available for navigation. For example: If you are viewing request IDs 26 to 50, then those 25 IDs alone will be available while navigating from the request details page.
  • The term New Incident is changed as New Issue in the Self-Service Portal.
  • Earlier, the Custom Settings button in the Reports module would be shown to technicians with edit report permission. But in 9060, the Custom Setting button will be visible only to those technicians with Administrator privilege.
Release 9.0.5 (Build Number 9050)

Release 9.0.5 (Build Number 9050)

New Features

Enhancements

License Management

User Management

Network Alarms and Notifications

Network Monitoring and Configuration

Templates

Reports

Downtime Configuration

iPhone

Others

Issues Fixed

Release 9.0.4 (Build Number 9040)

Release 9.0.4 (Build Number 9040)

Enhancements

Issues Fixed

Release 9.0.3 (Build Number 9030)

Release 9.0.3 (Build Number 9030)

Enhancements:

Issues Fixed:

Release 9.0.2 (Build Number 9020)

Release 9.0.2 (Build Number 9020)

Enhancements:

Issues Fixed:

Release 9.0.1 (Build Number 9010)

Release 9.0.1 (Build Number 9010)

Enhancements:

Issues Fixed:

Release 9.0.0 (Build Number 9000)

IT360 9000 General Features

New features in IT360 Enterprise Edition and IT360 Professional Edition

  • Service Catalog
    •  This module enables IT Administrators to create, maintain and monitor Service Catalog.
    • Support for creating Service Catalog with service categories and services.
    • Support for automatic redirection for approval when a service is requested.
    • Support for user group based display of services.
    • Support for SLA based services.
    • Support for additional fields similar to requests.
  • Agent based Scanning for Asset Management
    •  Apart from agentless scanning, agent based scanning would be supported. The agent needs to be installed in the remote machines and would be used for inventory scanning and remote desktop. The agent would support delta scanning too i.e.,only the difference in the inventory data between subsequent scans would be sent to the SDP server. This enhances the speed of the discovery process as well as reduces the bandwidth usage.
  • Predefined dashboards with pre-defined widgets for IT360 ServiceDesk.
  • Linking of requests:
    • Option to specify that a request is similar to another request and map them together.
  • Option to copy the resolution, worklog, notes etc.. to the linked requests.
  • Purchase Order Enhancements:
    • PO Workflow includes three new states - Ordered PO, Invoice Received and Payment done.
    • Provision to reconcile assets created by receiving items from PO and assets scanned during scanning.
    • Provision to configure multiple approver for a PO.
    • Provision to restrict approver to approve a PO based on the total cost of the PO.
    • Items of type Consumable will not be added as individual asset while they are received from PO.
    • Support for configuring different tax rates for items in single PO.
    • Support for adding invoice details and payment details to PO.
    • Support for configuring the mandatory close fields for PO.
  • Software License Management:
    • Import software licenses from CSV.
    • Supports different license types like OEM, concurrent, enterprise-subscription, enterprise-perpetual, free, named user, node locked, trial apart from the existing CAL, volume, individual. license types for Microsoft, Adobe and Symantec are configured by default.
    • Support for configuring custom license types.
    • Support for license agreements and notifications on license expiry.
  • Auto Sync of Distributed Data: The inventory data scanned in the remote IT360 ServiceDesk Asset probes would be pushed automatically to the Central IT360 Server at periodic intervals.
  • Remote Control Settings: Remote control to a machine by default would prompt for user's permission to access the machine. Machines for which the prompt is not required (say, Servers) can be configured from the workstation/server list view.
  • API Enhancement: Supports REST type API.
  • Automatic assigning of tickets based on the availability and current ticket count of a technician. i.e. request gets assigned to a technician who has the least number of open tickets.
  • Option to assign a backup technician for requests when a technician is on leave.
  • Approvals for Change/Purchase/Service requests and Incident requests from a technician or requester is displayed in Home -> My Views.
  • User Group based solutions, incident templates and announcements.
  • Site based implementation for problem and change.
  • Support to search notes, worklog, resolution and request ID for the request module.
  • Supports request closure code while closing a request.
  • E-Mail CC option while creating a request into IT360 ServiceDesk has been included. This will be set through webform / api / email parser.
  • Multi approver for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver reject the po, then it will be moved to rejected state.
  • Provision to mark the PO additional fields as close mandatory fields. This is a required fields when the po is getting closed.And when we change the po status to close, and these fields are not marked, then we will popup to fill the mandatory fields, and upon filling it the po gets closed.And will not moved to po life cycle again.
  • Option to filter assets based on site when selecting an asset for a incident/service request.
  • Category, Sub-category and Item data can now be imported from a csv file.
  • It is now possible to create new change from service request. Earlier this was possible only from incidents.
  •  If a technician replies for a request from his notification email(from his mail client), and included the requester email in the to/cc list, then that reply will be considered as response for the request. And if it is a first response, then the first response time will be updated accordingly.
  • Discarding emails from non existing users. When enabled, any mail from email addresses which are not present in IT360 ServiceDesk  user database will be discarded and not added as a request/conversation.
  • Displaying the list of technicians who are configured for a given role. Available in Admin > Roles section.
  • Request ID search will now search for merged requests and archived requests also. Earlier, when a merged/archived request ID is specified in the search, no data will be retrieved. Now, if the specified ID is that of a merged request, then its parent will be shown. However, currently, this search will not bring up the requests if they are archived.
  • Option for the technicians to view the tasks belonging to his group.
  • Number of characters displayed in the Subject field in Request / Problem and Change list views will be dynamic. They will change based on the screen resolution and the number of columns that are visible in the list view.
  • Option to view the currently logged in technicians. This will be available to technicians who have SDAdmin, SDSiteAdmin or SD-Co-ordinator roles and can be accessed via Quick Actions menu or via Home > Scheduler > Logged-in Techs link.
  • When technicians are deleted or login is removed, the 'scheduled reports' owned by those technicians will be moved to the ownership of the technician who performs the delete technician / remove login operation.
  • Linking service requests is now enabled. Service requests can be linked to other service requests or incident requests.
  • When processing a mail reply, the parent request was determined based on the 'subject' of the mail. Now, the 'Reply To' mail header is also used to determine the parent request.
  • Site related fields, 'Site address, Site city, Site description and Site postal code' are included as fields in notification templates. These fields can be selected to send the relevant information when sending notifications.
  • Details about the request site can now be viewed from the request details page. The configuration is available under Admin > Self Service Portal Settings.
  • The 'start day of the week', in the calendar, can now be customized. The configuration is available under Admin > Self Service Portal Settings.

New Features in IT360 MSP Edition

  • Internal Helpdesk
  • Mobile Client
  • Email command
  • Data Archiving
  • Fine Grained Authorization
  • Categories can be configured for individual accounts
  • Request templates can be created for each account

Other Enhancements

  • Request Module
  • Templates for replying to a request
  • Templates for request resolutions
  • Option to list "Request Pending My Approval" in the request list view
  • Choose portions of a request which you wish to print
  • Asset Module
  • Scan software details from a macintosh machine
  • Scan machines with multiple processors
  • Additional fields for software licenses
  • Problem and change modules
  • Problem/Change raised on an asset is displayed in the "Request" tab of the Asset details page
  • Earlier, changes of type 'Standard' are automatically considered to be pre-approved. Now, any change can be marked pre-approved
  • Enhancements in tasks
  • Tasks can be created from templates
  • Tasks can be ordered
  • Task dependencies can be set
  • Enhanced business rules
  • Send e-mail when a business rule matches
  • Continue with the next business rule even after a successful match
  • Apply the business rule on editing a request
  • Mark a business rule as inactive
  • Overwrite the values in a request with the ones in business rules
  • Option to select the domain for a requester and technician
Release 8.5.5 (Build Number 8550)

Enhancements

Release 8.5.4 (Build Number 8540)

Enhancements

Issues Fixed

Release 8.5.3 (Build Number 8530)

Enhancements

Issues Fixed

Release 8.5.2 (Build Number 8520)

Enhancements

Issues Fixed

Release 8.5.1 (Build Number 8510)

Features:

Enhancements:

Issues Fixed:

Release 8.5.0 (Build Number 8500)

Product Enhancement for MSP Edition

Product Enhancement for Professional, Enterprise & MSP

Release 8.4.0 (Build Number 8400)

Prerequisites for applying the Hot Fix Pack

Features/Enhancements:

Network Management Module:

Servers & Applications Management Module:

Help desk Module:

Release 8.3.0 (Build Number 8300)
Enterprise Edition for ManageEngine IT360 is released.
Release 8.1.0 (Build Number 8100)

 



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