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This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Probes only] and MSP Edition [Probes only].
This section explains the Availability settings that can be made in Applications module of IT360. To access the Availability settings, go to 'Admin -> Servers & Applications' and click Availability Settings.
The below list of Availability settings can be configured:
Using Downtime Scheduler, you have the option to schedule a time period for which monitoring is not needed. If you want to show the availabilty of monitors under maintenance as Up, irrespective of their previous state, select this option.
When you schedule a downtime or unmanage a monitor, it will show the last health status. If the monitor is down before a downtime or maintenance, the status will be displayed as 'Down'.
If you choose this option, the Applications module of IT360 will clear the last health status of the monitor.
When IT360 is out of network, or is not connected to the network, the status of all the Monitors that are currently been monitored will be shown as 'Down'. You can avoid this, by enabling the 'Check for Network Availability' option.
When this option is enabled, IT360 will generate alerts for the unavailability of resources, only if the specified host is reachable in the network. For example, let us assume that the system/host, which runs the IT360 has been isolated from the network. Enable this option and specify a hostname in the network (preferably not the hostname where IT360 runs). Now, IT360 tries to ping that machine for its availability in the network. If not available, alerts are not generated and resources are not shown as down.
You can also specify the IP of your routers, gateways, etc., to check the system/host, which runs the IT360, is present in the network.
When the IT360 is out of the network, or if external proxy settings are not configured, the status of all the URLs that are currently been monitored will be shown as 'Down'. You can avoid this (and false alerts), by enabling the 'Check URL Availability' option.
When this option is enabled, IT360 will generate alerts for the unavailability of URL, only if the other specified URL - reference URL is not down. For e.g., let us assume that the system/host, which runs the IT360 has been isolated from the network. Enable this option and specify another URL, say for e.g., google.com, which is expected to be Up, always. Now, IT360 tries to monitor URL for its availability. If not available, it checks the reference URL; if the reference URL is available, the alerts are generated. If the reference URL itself is not available (meaning the machine is out of network or any such case), false alerts are not generated and URL is not shown as down. Further, a mail is sent to the configured mail address, intimating the same.
Using this option, you can set timeout for checking availability, globally.
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