Enable Reports (Custom Reports | Downtime Summary Report)

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition (Both Central server and Probes) and MSP Edition (Both Central server and Probes).

1. Features

By using the Enable Reports option, you will be able to:

2. Steps to Enable Reports

You can Enable Reports by two different ways; from the Admin page and from the Reports page.

In case of Enterprise and MSP editions (Central server), it is possible to configure Downtime Summary Report ONLY and not the Custom Reports.

2.1 From Admin page

  1. Login to IT360 console with the Username and Password of an Admin user.

  2. Click the Admin tab in the header pane.

  3. Click Enable Reports under Reporting.

  4. In the page displayed, you can configure Custom Reports and Downtime Summary Report (Daily EMail Reports), by following the steps given below.

A Custom Reports: (Applicable for Professional edition & Enterprise and MSP editions - Probes only)

  1. Click the Custom Reports tab, where you will be able to select the required resource and the associated performance metrics.

  1. Select the Monitor Type and check the check box(es) of Performance Metric(s), for which the reports are to be generated.

  2. Click the Save button below and the selected Performance Metric(s) will be added automatically in your reports and in your scheduled reports.

B) Downtime Summary Report (Daily EMail Reports): (Applicable for Professional edition & Enterprise and MSP editions - Central only)

  1. The Downtime Summary Report sends out a downtime summary, for all resources that are being monitored. Email will be sent, in html format, to the specified email id. Click the Downtime Summary Report tab.

  1. The Status of the Downtime Summary Report is selected as Enable, by default.

  2. Select the Time, when the action has to be triggered daily.

  3. Select the EMail ID from the Schedule Down time Reports to listbox, to which the downtime summary report for all resources that are monitored, is to be sent. The email will be sent, in html format, to the specified email id. To configure a new email action, click New Action, provide the EMail ID and click Save.

  4. After configuring the above Downtime Summary Report Settings, click the Save button.

The above report will provide you the top 20 downtime summary of all individual monitors.

2.2 From Reports page

  1. Click the Reports tab.

  2. You can enable reports, by clicking on the Enable Reports link at the top right corner.

  3. Now, configure Custom Reports.

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