Configuring Consecutive Polls 

Introduction:  

This section is common to all the editions of IT360 - Professional Edition, Enterprise Edition [Probes only] and MSP Edition [Probes only].

If you do not want IT360 to generate alert, for the first time the threshold condition is crossed in the Applications module, then you can use this option to specify the number of consecutive polls, before generating an alert. For e.g., if you want an email alert to be generated, only if the CPU Disk utilization is above 100%, consecutively for more than two polls, then you can configure the number of consecutive polls, before reporting an error as 2. In Action / Alert Settings , you can have a common setting for all the monitors.

If you want to overwrite the common settings, you can also configure the polls, before reporting an error on availability and threshold of individual monitors.

Configuring Polls on Availability for Individual Monitors:

To Configure Polls on Availability for Individual monitors, do the following;

1. Click on the My Dashboard tab that lists all the Business Services.

2. Click the Business Service View link. This lists all the available Monitors.

3. Click on the link of the Monitor, for which you wish to configure the polls.

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4. Click on the Configure Alarms icon of the respective Monitor. This opens the Configure Alert screen.

5. Choose Availability from the Attribute combo box.

6. Select the Show Advanced Options checkbox. You can see the Set consecutive polls count details.

7. Set consecutive polls count:

   • Textbox 1 - Enter the number of times, polling is required consecutively, before reporting that the monitor is down.

   • Textbox 2 - Enter the number of times, polling is required consecutively, before reporting that the monitor is up.

     Note: Just leave the above textboxes empty, if you want the 'Admin --> Action/Alarm Settings --> Consecutive Polls Count' settings to take effect.

   

8. Click Save to complete configuring the Polls. Click Save and Configure Another to complete configuring the Polls and start a new configuration. Click Remove Configuration to delete the configured Polls.

Configuring Polls on Threshold for Individual monitors:

To Configure Polls on Threshold for Individual monitors, do the following;

1. Create New Threshold Profile, as per details found in Creating Threshold Profile.

2. While creating the threshold profile, specify the Polls to try that can be scheduled, before reporting an error. By default, it takes the value from action / alert settings. For e.g., if you have created a threshold for web server to be critical, if the response time crosses 100 seconds, and you wish to receive an email alert, only if the web server becomes critical after two polls and not at the first poll itself, then configure the number of polls before reporting an error, as 2.

Note: Just leave the above textboxes empty, if you want the 'Admin --> Action/Alarm Settings --> Consecutive Polls Count' settings to take effect.

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