Troubleshooting

The Troubleshoot feature lets you, set criteria and view specific details about the traffic, across a single interface. Data for Troubleshooting reports is taken directly from raw data. This means that Troubleshooting reports will be available only for the maximum time period, for retaining the raw data, configured under Storage Settings.

Click the icon, against an interface, on the Dashboard Interface View, or go to 'Traffic --> Interfave View --> <Interface Name> --> More Reports --> Consolidated', to open a popup, with options to set criteria for viewing the reports. In the pop-up window that opens up, click the Select Devices link, to change the interface that you want to troubleshoot.

Under Search Criteria, enter the criteria, on which the traffic needs to be filtered. You can enter any of the following criteria, to filter traffic;

Source/Destination Address
Source/Destination Network
Source/Destination Nodes
Application
Port/Port Range
DSCP
TOS
TCP_FLAGS

The From and To boxes let you choose custom time periods for the report. Use the icon, to select the date and time easily. Ensure that the time period selected, falls within the Raw Data Retention Period, set under Storage Settings, otherwise the graphs will show no data.

Use the IN/OUT box to display values based on IN traffic, OUT traffic, or both IN and OUT traffic. The Show box lets you choose how many results to display. You can set this value from the Storage Settings.

Once you select all the desired criteria, click the Generate Report button to display the corresponding traffic report.

The default report view shows the IP addresses of the hosts. Click the Resolve DNS link to see the corresponding DNS values. You can also choose to print this report by clicking the icon or the Print link.