One of the biggest challenges today’s enterprises face is: Silo’ed IT management environment. Businesses in the recent past have witnessed several high profile outages happen due to lack in connecting the data to meaningful information generated by different monitoring tools. Today’s fast paced business needs real-time IT information to make accurate decisions. Integrated IT eliminates the silos, created by disparate point-products which lacks in providing the visibility with accurate Key Performance Indicators (KPI).
Two main functional areas of IT management are IT Operations and Service management, an integrated IT management tool integrates these two areas tightly to give an unparalleled visibility into entire IT infrastructure from a single console.
ManageEngine IT360 brings two main fields of IT management; IT operations and Service management onto a unified console/dashboard. With IT360, mid and large sized enterprises can eliminate the operational silos and have a unified view of their entire IT infrastructure. One of the many unique advantages of IT360 lies in the fact that it has an inbuilt ITIL – ready service management module. The diagram on the right hand side explains various modules that IT360 supports today.
Considering different market needs ManageEngine has two versions of IT360. Enterprise edition is designed for mid and large enterprises who monitors their own IT infrastructure from a centralized NOC or Datacenter.
IT360-MSP is for service providers who provides IT infrastructure management as a service to their clients. This version is designed with MSP specific features like