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Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Notification and Reporting

Notification and Reporting

Traditional IT Management solutions are good with colorful reports to be packed in the closet. Being a reactive approach, it does little more than merely irritating you by raising alarms only after a device fails. With configurable thresholds, color coded graphs and business centric prioritization, OpManager enables you to get the fix even before the issue manifests.

The end of the month is drawing closer. You sit down with bundles of data sheets trying to paint the statistics. Finally you dig out all the month’s data- what has been malfunctioning, where and when. You sketch out painful graphs and send it out to your boss. He asks you the question you have been dreading- Why was the VOIP service down for three hours on the eleventh? It really isn’t even fair. How were you supposed to remember something that happened over a fortnight back?

OpManager’s powerful reporting functionality allows you to add a note alongside every issue, as you close it. This means you send your boss complete data- the what, the when, the where and the why, in one shot. Now, you just need to select the period for which you need OpManager to fetch the reports and e-mail them to your boss.

escalation rules

Alarm Escalation Rules

There will be days when the alarm load is high and your technicians will not be able to attend to alarms that come up later, despite their criticality. An assigned technician might be unwell, and the alarm would be sitting around in his inbox, exceeding service levels or breaking criticality. In this scenario, it becomes important to have an alternate route to dispatch the alarm.

OpManager allows you to set escalation rules, by which an alarm which has not been acted upon for a stipulated amount of time would be escalated to a higher level of hierarchy. This means issues get to the relevant person before the negotiated SLA is exceeded, and the people who should know always do!

reports scheduler

Reports Scheduler

So the boss now needs to know the availability reports of critical e-commerce services every Thursday morning? All you need to do is configure OpManager to collate the reports every Thursday at 7am and email a copy to your boss an hour before she even reports for the day. OpManager’s report scheduler lets you compare devices based on any parameter and export a copy as a HTML, JPG or a PDF document that you can share with your superiors. Moreover by setting up custom SNMP MIB variables, OpManager allows your performance monitoring to be truly vendor independent.

 

Event-Alarm Correlation

A missed alarm about an impending server overload could spell disaster. An alarm that wakes you at the middle of the night just to inform you thatyour printer is out of paper is just plain irritating. OpManager performs intelligent event processing to filter out the unwanted events and presents only meaningful alarms to the operator. With its color-coded alarms, you get a visual immediate feel of what is working and where the issue is. Moreover, you can view the event history associated with the alarm and choose to manually clear or delete the alarm.

 

SMS alerts and Notifications

Sitting in front of the computer looking into what’s happening is easily the most boring of tasks. Yet, as the IT head, you cannot take a time out and let your networks run around loose. OpManager lets you reclaim your social life by always keeping you ahead of your systems. Rock climbing, hand gliding or just spending some time with the kids, OpManager makes sure you are always the first to know, by sending you critical alerts on your mobile through text messages. Whats even better, now you are always in the know, even if it is your mail server that causes the issue.

Video Zone
OpManager Customer Videos
Todd Haverstock - Administrative Director (Blessing Hospital)
  •  IT Admin from "Royal flying doctor service", Australia
     Beverley Seche ManageEngine Customer
  •  Michael - Network & Tech, ManageEngine Customer
     Jesse Gusmao ManageEngine Customer
  •  David Tremont, Associate Directory of Infrastructure,USA
     Todd Haverstock Administrative Director