AdventNet Unveils ITIL-Ready ServiceDesk Plus for Medium and Large Enterprises

PLEASANTON, Calif., Sept. 4,2007

AdventNet Inc., the leading provider of affordable Enterprise IT management software today announced the general availability of ServiceDesk Plus 7, a comprehensive help desk and IT asset management software that empowers organizations to streamline their IT Help Desk functions. ServiceDesk Plus 7 will be available in three variants - Standard, Professional and Enterprise Editions. The ServiceDesk Plus Enterprise Edition is ready for ITIL - a widely accepted best practice framework to efficiently manage enterprise IT.

ServiceDesk Plus is a complete web-based, cost-effective help desk and asset management software, that offers an integrated package with Request Management, Asset Tracking, Purchasing, Contract Management, Self-service Portal, and Knowledge Base with an installed base spread across the globe. The new enterprise edition covers the ITIL modules for Service Support including Incident Management, Problem Management, Change Management and CMDB. ServiceDesk Plus provides a complete IT help desk solution for increased productivity.

"We had looked at a number of different solutions and many of our technicians have had experience, including myself, with some big name help desk solutions. And we decided we were looking for something that is all encompassing. So when we evaluated ServiceDesk Plus, we realized the value that could bring us by bringing all of these different modules all under one umbrella. The ease by which we can setup the product is amazing. We have been very happy with the product," said Justin Balog, IT Director, Security National Service Corporation.

"Implementing ITIL best practices can be quite a daunting task and ServiceDesk Plus is ready to assist enterprises who have already implemented or are planning to implement ITIL," said Girish Mathrubootham, Director - Product development at AdventNet. "There are no multiple modules or long implementation times and definitely no exorbitant price tags. ServiceDesk Plus makes it easy on all those counts and better," he added.

Availability and Pricing

The latest release of ServiceDesk Plus with multi-language support can downloaded directly from the website (http://www.servicedeskplus.com). ServiceDesk Plus offers a 30-day evaluation license for all three editions. A permanent Free Edition is also available for small businesses in Standard and Professional editions. The annual subscription price for multi-language Standard Edition starts at $595 for two technicians and unlimited number of end-users. Professional Edition starts at US$ 1495 and Enterprise Edition starts at US$ 2995. There are no add-on costs for any modules. You can download from: http://www.servicedeskplus.com/download.html

About AdventNet

Enabling Management Your Way™

Founded in 1996, AdventNet is a software company with a broad portfolio of elegantly designed, affordable products and web services. AdventNet offerings span a spectrum of vertical areas, including network & systems management (ManageEngine.com), security (SecureCentral.com), collaboration, CRM & office productivity applications (Zoho.com), database search and migration (SQLOne.com), and test automation tools (QEngine.com).

AdventNet and its global network of partners provide solutions to multiple market segments including: OEM’s, global enterprises, government, education, small and medium-sized businesses and to a growing base of management service providers. www.manageengine.com, www.zoho.com

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Alex D Paul Rabidass
ManageEngine
alexdpaul@manageengine.com
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