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ManageEngine Introduces ServiceDesk Plus 7.5; Input From Company’s Online Community of Help Desk Administrators Guides Software Enhancements

14 of 32 new capabilities come in direct response to customer requests

AUSTIN, TX, December 9, 2008

ManageEngine, makers of a globally renowned suite of cost effective network, systems & security management software solutions, today announced the release of ServiceDesk Plus 7.5, a completely ITIL-ready Helpdesk and Asset Management solution.

In-line with the company’s customer-centric core values, ManageEngine built the new version of ServiceDesk Plus based in large part on suggestions from within the “ManageEngine Roadmap Idea Box,” an online community for IT administrators using ManageEngine software. The most prominent new ServiceDesk Plus features come as a direct result of the community’s input, including:

  • Multi-site support – allowing multiple help desks to work as one coordinated organization, serving many business units around the world in a way that ensures problems are resolved in accordance with each site's business rules and service level agreements.
  • Custom request forms – simplifying the creation of forms routinely used in collecting information from end-users by allowing technicians to drag and drop the required fields. Many fields in the form can also be pre-populated by ServiceDesk Plus, making it easier for users to complete and submit.
  • Distributed asset scan – Identifying computing assets across multiple, separate sites; and allowing for that data to be imported into the central ServiceDesk Plus Server, wherever it may reside.
  • Remote control/remote desktop sharing – speeding resolution times by giving technicians the ability to log-in to remote systems and troubleshoot problems.
  • LDAP support – allowing administrators to authenticate and import user information from a variety of directory systems.
  • Flash reports – enabling administrators to filter and consolidate information in a single report that include all details of their help desk.
  • And more! – including color codes for prioritizing help desk requests, MAC OS scan support and standalone workstation auditing (for scanning assets that are not part of the corporate network).

“ServiceDesk Plus 7.5 is designed to support help desk technicians as they work under ever-growing demands and high-expectations,” said Girish Mathrubootham, vice president, ManageEngine. “The new features we’re introducing today will benefit even the largest IT organizations, particularly those implementing ITIL guidelines.”

Availability & Pricing

ManageEngine ServiceDesk Plus 7.5 can be downloaded now from the website www.servicedeskplus.com, where a 30-day trial with full functionality can also be obtained. Subscription-based pricing begins at $495 for the Standard Edition; while the Enterprise Edition, supporting 250 assets and 5 technicians, starts at $2,995. Perpetual licensing is also available.

About ManageEngine

ManageEngine is the leader in low-cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 30,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of AdventNet, Inc. For more information, please visit www.manageengine.com.

Media Contact:

Greg Wise
Weber Shandwick, for ManageEngine
+1–512–794–4716
gwise@webershandwick.com