ManageEngine Introduces ServiceDesk Plus 7.5; Input From Company’s Online Community of Help Desk Administrators Guides Software Enhancements
14 of 32 new capabilities come in direct response to customer requests
AUSTIN, TX, December 9, 2008
ManageEngine, makers of a globally renowned suite of cost effective network, systems & security management software solutions, today announced the release of ServiceDesk Plus 7.5, a completely ITIL-ready Helpdesk and Asset Management solution.
In-line with the company’s customer-centric core values, ManageEngine built the new version of ServiceDesk Plus based in large part on suggestions from within the “ManageEngine Roadmap Idea Box,” an online community for IT administrators using ManageEngine software. The most prominent new ServiceDesk Plus features come as a direct result of the community’s input, including:
“ServiceDesk Plus 7.5 is designed to support help desk technicians as they work under ever-growing demands and high-expectations,” said Girish Mathrubootham, vice president, ManageEngine. “The new features we’re introducing today will benefit even the largest IT organizations, particularly those implementing ITIL guidelines.”
Availability & Pricing
ManageEngine ServiceDesk Plus 7.5 can be downloaded now from the website www.servicedeskplus.com, where a 30-day trial with full functionality can also be obtained. Subscription-based pricing begins at $495 for the Standard Edition; while the Enterprise Edition, supporting 250 assets and 5 technicians, starts at $2,995. Perpetual licensing is also available.
ManageEngine is the leader in low-cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 30,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of AdventNet, Inc. For more information, please visit www.manageengine.com.