ManageEngine Begins Delivering Hosted, ITIL-Ready Help Desk, Asset Management Suite in SaaS Model
ServiceDesk Plus On-Demand Beta Becomes Latest Addition to Growing Family of Hosted ManageEngine Enterprise Management Apps.
AUSTIN, TX, April 29, 2010 – Interop Booth 635 - ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the beta availability of ServiceDesk Plus On-Demand, an ITIL-ready help desk and asset management solution delivered as an online web service (SaaS).
Designed for small and mid-size businesses as well as mid-size enterprises, ServiceDesk Plus becomes even more valuable in a SaaS delivery model, cutting customers’ up-front investment in service management software by 100 percent and significantly lowering ongoing costs with a pay-as-you-go pricing model.
ServiceDesk Plus On-Demand features automated trouble ticketing and facilitates the streamlining of IT services through ITIL best practices. The web-based suite includes Incident Management, Problem Management, Change Management, Release Management and a Configuration Management Database (CMDB), helping reduce the complexity of workflows in production and making it easier for IT administrators to run effective helpdesk operations.
Additionally, ServiceDesk Plus contains a number of features designed to aid help desk professionals in their day-to-day responsibilities, including a self-service portal for technicians to identify solutions quickly, a knowledge base containing a repository of proven fixes, auto-routing of requests, email status updates, service level agreement management, multi-site support, enhanced reporting capabilities and more.
The ManageEngine solution is unique in that it also allows administrators to manage and track assets across the enterprise with the integrated Asset Management, Purchase Management and Contracts Management modules.
Because ServiceDesk Plus On-Demand is offered as a service, IT administrators sign-up for and begin using the application in only a few days. There is no need to provision and configure new servers and no software to install, resulting in zero capital expenditure. The SaaS delivery model also means IT managers will enjoy hassle-free upgrades, staying up-to-date with the latest application version at no additional cost. This pay-as-you-go pricing model, combined with the ability to scale services up or down as needs dictate, offer enormous flexibility to customers.
Hosted in SaaS-70 and Safe Harbor compliant data centers, ManageEngine services offer a high level of security for customer data.
"Any business wanting to implement a help desk system to streamline and efficiently manage their IT resources can rapidly get started without facing the traditional high initial expenditures," said Rajesh Ganesan, director, product management, ManageEngine. "Businesses can also achieve significant savings by not having to spend any money - or put any effort into - ongoing maintenance, yet continually derive all the benefits expected from the service."
Pricing and Availability
ServiceDesk Plus On-Demand is currently available through a limited beta program. To inquire about participating, please contact ManageEngine at http://ondemand.manageengine.com/. Pricing will be announced upon general availability.
ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 40,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com.