ManageEngine Upgrades SupportCenter Plus; Customer Support Suite Gets Multi–Tenancy Capabilities, Computer Telephony Integration, Remote Diagnostics and Repair
SupportCenter Plus Still the Most Affordable Customer Support Suite Available
AUSTIN, TX––(September 15, 2009) – ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the latest version of ManageEngine SupportCenter Plus, customer support software featuring enterprise–level capabilities and the lowest price–point among all competitors.
SupportCenter Plus is now able to meet the needs of even the largest organization. The software’s new multi–tenancy capability means support professionals can simultaneously assist internal users from various company departments and business units, as well as help individual customers and customer groups, while working from a single console. Administrators may view and organize all pending employee and customer trouble–tickets, which makes it easy to prioritize follow–up and ensure the assigned technician is prepared to resolve the problem.
The new Computer Telephony Integration (CTI) feature further speeds the time to resolution. With CTI, when a user makes a phone call for assistance, SupportCenter Plus can automatically match the number from which the user is calling with information about the user’s computer configuration stored in a database. SupportCenter Plus can even automatically route the call to a specific technician based on the incoming phone number. In either scenario, the end–user will be talking with a technician better–equipped to solve their problem.
For those times when a user needs more than to be talked–through an issue, SupportCenter Plus new remote control capability allows a technician to –– with the user’s permission –– view PC configuration information and take corrective action to resolve the problem. With SupportCenter Plus, a problem can be fixed in minutes, when previously a user might have been asked to ship their PC to the technician for problem diagnosis and resolution.
"The direct correlation between superior customer service and customer longevity makes support a mission–critical function for any successful business," said Vinu Sreedharan, product manager, ManageEngine. "SupportCenter Plus allows an organization to better serve their customers, as well as their employees. With SupportCenter Plus, technicians can more quickly identify a problem’s cause and without ever leaving their desk, can solve that problem, wherever in the world the user may be. At ManageEngine, we’ll continue listening to our customers, advancing our solutions, while keeping our prices down."
Availability & Pricing
ManageEngine SupportCenter Plus is available as a downloadable file for both Windows and Linux platforms. A 30–day fully functional trial edition is freely available for evaluation from the website. Pricing starts at $495 for 2 users in Standard Edition and starts at $995 for 2 users in Professional Edition. Perpetual licensing models are also available.
For more information please visit the product web page at http://www.manageengine.com/supportcenterplus.
ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 35,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit http://www.manageengine.com/.