Troubleshooting Tips



 

Domain Settings

  1. When I start ADManager Plus, none of my domains are discovered. It says "No Domain Configuration available". Why?

  2. When I add my domains manually, the Domain Controllers are not resolved. Why?

  3. When I add the Domain Controller, I get an error as "The Servers are not operational". What does it mean?

  4. When I add the Domain Controller, I get an error as "Unable to get domain DNS / FLAT name". What does it mean?

  5. The status column in the domain settings says that the user do not have Admin Privilege?

1. When I start ADManager Plus, none of my domains are discovered. It says "No Domain Configuration available". Why?

 

ADManager Plus, upon starting, discovers the domains from the DNS Server associated with the machine running the product. If no domain details are available in the DNS Server, it shows this message.

Questions

 

2. When I add my domains manually, the Domain Controllers are not resolved. Why?

 

When the DNS associated with the machine running ADManager Plus do not contain the necessary information. You need to add the Domain Controllers manually.

Questions

 

3. When I add the Domain Controller, I get an error as "The Servers are not operational". What does it mean?

 

This means that either the specified Domain Controller is invalid or it could no be contacted at present due to network unavailability.

Questions

 

4. When I add the Domain Controller, I get an error as "Unable to get domain DNS / FLAT name". What does it mean?

 

This error could be due to any of the following reasons:

  1. When the specified user name or the password is invalid.

  2. Anonymous login (when no user name and password is provided)

  3. When IP Address of the Domain Controller is specified instead of its name.

Questions

 

5.  The status column in the domain settings says that the user do not have Admin Privilege?

 

This is a warning message to indicate that the specified user do not have administrator privileges i.e, the user is not a member of Domain Admins Group. Hence permissions applicable to Administrator  may not be available to this user.

Questions

 

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Active Directory User Management

  1. While creating an user, I get the following error "Error in setting the Password. The network path not found - Error Code: 80070035"

  2. While creating an user, I get the following error "Error in setting the Password. There is a naming violation - Error Code : 80072037"

  3. While creating/modifying an user, I get the following error "The server is unwilling to process the request - Error Code : 80072035"

  4. While creating an user, I get the following error " Error In Setting Terminal service Properties. The specified user does not exist - Error Code : 525"

  5. I have updated the exchange attributes using ADManager Plus, but the properties are not updated in the Exchange Server yet.

  6. I am not able to set the Terminal Services properties for the user?

  7. I am getting an error as "The attribute syntax specified to the directory service is invalid - Error Code : 8007200b"?

  8. When I create/modify an user, I get the following error "Error In Creating User. A device attached to the system is not functioning - Error Code : 8007001f "

  9. Email address for user not showing up or not set properly?

  10. Error - The server is unwilling to process the request while setting Password, which did not match password complexity

  11. Error code: 8007052e

  12. Error code: 80070775

  13. Error code: 800708c5               

  14. 5 -Access is denied (Terminal Service / Folder Creation)

1. While creating an user, I get the following error "Error in setting the Password. The network path not found - Error Code: 80070035"

 

While setting the password for the user if the target machine could not be contacted, this error is shown. This could happen when the DNS associated with the machine running ADManager Plus do not point to the Domain Controller where the user account is being created (possibly both are in different domains).

Questions

 

2. While creating an user, I get the following error "Error in setting the Password. There is a naming violation - Error Code : 80072037"

 

One possible reason for this error could be that the password contains some special characters that are not allowed.

Questions

 

3. While creating/modifying an user, I get the following error "The server is unwilling to process the request - Error Code : 80072035"

 

The possible reasons for this error could be:

  1. While setting the password, if the password complexity requirement as defined in the password policy is not met. For example, the password policy might state that the password should be alphanumeric and if the password specified do not comply this, you might get this error.

  2. When you try to remove a non-existing user object from a group.

  3. When your try to remove a user from his/her primary group.

  4. When modifying the SAM Account Name format for multiple users and when more than one user happen to have the same SAM Account Name.

Questions

 

4. While creating an user, I get the following error " Error In Setting Terminal service Properties. The specified user does not exist - Error Code : 525"

 

One possible reason could be that the user or the system account as which the product is run do not have an account in the target domain. Terminal Service properties can only be set if the user account or the system account (applies when ADManager Plus is run as a service) that runs ADManager Plus has an account on the target domain.

 

Questions

 

5. I have updated the exchange attributes using ADManager Plus, but the properties are not updated in the Exchange Server yet.

 

ADManager Plus modifies the exchange properties in the Active Directory. The changes may not immediately reflect in the Exchange Server. It will get updated after some time.

Questions

 

6. I am not able to set the Terminal Services properties for the user?

 

One possible reason could be that the user or the system as which the product is run do not have an account in that domain.

 

Refer to here for starting ADManager Plus in User or System account.

Questions

 

7. I am getting an error as "The attribute syntax specified to the directory service is invalid - Error Code : 8007200b"?

 

This could happen in the following scenarios:

  1. When modifying multiple users, if you try to remove (or making the value as blank) an non-existing attribute

  2. When adding a user, if you specify a blank value for an attribute.

Questions

8. When I create/modify an user, I get the following error " A device attached to the system is not functioning - Error Code : 8007001f "

 

The possible reasons for this error could be:

  1. When creating an user, if the naming attributes, such as Name, Logon Name, SAM Account Name, etc., has some special characters in it.

  2. When modifying an user, if an unacceptable format is chosen for the naming attributes. For example, if the format chosen for the Logon Name is LastName.FirstName.Initials and if the user do not have any one of these attributes specified, this error will occur.

9. Email address for user not showing up or not set properly?

 

The possible reason could be:

  1. Email may Not be set as per Recipient Policy. check whether all ldap attributes in recipient ploicy query are set to specific value.

  2. Check in the user account properties whether you entered the attribute for email. Ex: xyz@company.com. The company should be entered to the users.

10. Error-The server is unwilling to process the request while setting Password which not maches to password complexity

 

The possible reason could be:

 

You may not have specified or opt for any options in 'Password Complexity' while creating user account.

 

Ex: There will be options for password complexity like length of password, Characters that can be used or number of bad login attempts etc. You need to select any degree of complexity, ignoring so will throw above error.

 

11. Error code: 8007052e

 

  The reason is, the Supplied credentials are invalid.

 

12. Error code: 80070775

 

  Reason: The referenced account is currently locked out and may not be logged on.

 

13. Error code: 800708c5  

    

  Reason: The password does not meet the password policy requirements. Check the minimum password length, password complexity and  password history requirements.

 

14. 5 -Access is denied (Terminal Service / Folder Creation)

 

    Reasons:

  1. User does not have rights to create a homefolder.

  2. Users do not have access over terminal services.   

Questions

 

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Active Directory Reports

  1. When I specify the details and generate the report, it says "No Result available" or incomplete data

  2. AD Reports shows an object that do not exist in the Active Directory?

1. When I specify the details and generate the report, it says "No Result available" or incomplete data

 

It could be because of any of the following reasons:

  1. When ADManager Plus could not contact the Domain Controller as it is not operational or due to network unavailability.

  2. In case of multiple Domain Controllers, when the data is not replicated in all the Domain Controllers.

  3. The LastLogonTime that is used to determine the inactive users and computers is not replicated in all the Domain Controllers. Hence, you need to specify all the Domain Controllers in the Domain Settings to enable ADManager Plus to retrieve the data from all the Domain Controllers.

  4. When the password policy is not set (i.e., Max Password Age is set to zero), the Password Expired Users report and Soon to Password Expiry users report will not show any data.

  5. For time-based reports like inactive users, inactive computers, recently logged on users, etc., the date and time of the machine running ADManager Plus should be in sync with the domain controllers.

Questions

2. AD Reports shows an object that do not exist in the Active Directory?

 

This mismatch could occur when the data is not synchronized with the Active Directory. The data synchronization with the Active Directory happens everyday at 1.00 hrs.  If ADManager Plus is not running at that time, you can initiate the data synchronization manually by clicking the icon of that domain from the Domain Settings.

 

Questions

 

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Active Directory Delegation

 

1. When a role is delegated, I get the error as "Permission Denied"

 

One possible reason could be, the user or system as which the product is started do not have necessary privileges to perform this operation.

 

Refer to here for starting ADManager Plus in User or System account.

 

2. I am not able to login through my account!

 

The following are the possible reasons for that:

  1. UserName/ Password Wrong
  2. Log on to restriction.
  3. Account Disabled / Locked out / Expired
  4. User must change password on next logon checked.

 

 

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