FAQ

Highlights of Standard Edition: User and Computer Management, Pre-built Reports and Delegation of roles to Help Desk Technicians.

Highlights of Professional Edition: Group & Contact Management capabilities, Report Scheduler and in Help Desk Delegation it offers OU based administration, Technician based Templates, multi-domain management capability for Help Desk Technicians, in addition to all the Standard Edition features.

Highlights of Premium Edition: Workflow, Automation, GPO Management and 'Drag-n-Drop' Customizable Templates for AD object creation and modification templates, in addition to all the Professional Edition Features. Know more about the editions...

Questions

5.  What are the important differences between Professional and Premium Editions?

Professional edition does not offer: Automation, Workflow, GPO Management, 'Drag-n-Drop' Customizable Templates. Also, Professional Edition offers a maximum of 20 Schedules/Help Desk Technician.

In Premium edition, all the features are available. Plus, Premium edition offers 5 Automations and 30 Schedules/Help Desk Technician.

Questions

6. Will the introduction of Premium edition affect the existing customers?

As long as the existing Standard and Professional edition customers renew their existing license instead of getting a new one, they will not face any restrictions in the features that they are currently using.

If they make a fresh installation, using the new license, some of the features that they are currently using will be restricted.

Questions

7. What restrictions will the existing Standard or Professional Edition customers face if they get a fresh/new Standard/Professional edition license instead of renewing it?

Existing Standard Edition Customers: In case of a fresh installation with a new Standard edition license, Workflow will not be available.

Existing Professional Edition Customers: While using a new Professional edition license, existing customers will not have Workflow and 'Drag-n-Drop' Customizable Templates. Also, the number of report schedules will be limited to a maximum of 20 Schedules/Help Desk Technician.

Questions

8. What are the advantages of upgrading to Premium edition?

In Premium edition, you get many additional features: Automation, Workflow, GPO Management and 'Drag-n-Drop' Customizable Templates. Plus, in scheduling reports, you get 30 Schedules/Help Desk Technician as well as 5 Task Automations/Help Desk Technician.

Questions

9. For existing Standard and Professional edition customers, is it possible to get additional features (like Automation, Workflow, etc.) as add-ons, instead of upgrading to a higher edition?

NO. It is not possible to get any additional feature as an add-on. To get an additional feature, you have to upgrade to the edition that has the required features.

Questions

10. For Report Schedules / Task Automations, is the Help Desk Technician license mandatory to use the schedules and automations?

NO. The administrator can configure the allowed number of schedules or automations.

By default, in Professional edition, the administrator can configure a maximum of 20 Schedules. In Premium edition, the administrator can configure 30 Schedules and 5 automations.

To increase the number of allowed schedules or automations, additional Help Desk Technician license(s) must be obtained.

Questions

11. Is it possible to distribute the total number of available schedules/automations, as required, among the administrator and the available Help Desk Technicians?

YES, it is possible. The limit on the total number of schedules or automations that can be configured applies to the entire organization as a whole and not to individual/specific technicians. But the total number of schedules or automations available for any organization depends on the number of Help Desk Technician licenses obtained.

For example, if you have obtained a license for 2 Help Desk Technicians, depending on the edition you are using, you will have a total of 60 schedules (Professional Edition) or 90 Schedules and 15 Automations (Premium Edition) for the entire organization. If required, either the administrator or any of the help desk technicians can use all the available schedules and automations or it can also be distributed among the Help Desk Technicians, as required.

Questions

12. How can the limits on schedules and automations be increased?

To get additional schedules/automations, you must obtain additional Help Desk Technician licenses, depending on the number of schedules/automations that you require.

Questions

13. Can I get additional schedules or automations, say 'n' number of schedules or automations, without getting another Help Desk Technician license?

NO. To increase the limit of allowed schedules / automations or to get additional schedules / automations, you must get additional Help Desk Technician licenses, as per the number of additional schedules / automations required.

Questions

Advanced

1. I want to stop running ADManager Plus during machine boot up, what to do?

To make ADManager Plus not to start during system boot up,

1. Click the Personalize link from the top right of the ADManager Plus client.

2. Clear the option "Start the product automatically on machine boot up"

3. Click Save Changes.

Questions

2. Can I add Multiple Domains?

During startup, ADManager Plus adds all the domains that it could resolve. You can also add Domains manually by clicking the Domain Settings link from the client.

Questions

3. Can I add domains of different forests?

Yes, you can add domains belonging to different forests.

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4. How do i configure child domain details?

The procedure for adding child domains is no different from adding other domains. Click the Domain Settings link can add the domains.

Questions

5. What does the term default domain mean?

Default domain is a term used to represent the domain that is selected automatically unless an alternative has been specified. Based on your requirement, you can configure any domain in your organization as the default domain.

Questions

6. How do I change the password of the admin account?

To change the password,

1. Click the Personalize link from the top right of the ADManager Plus client.

2. Specify the old and new password.

3. Click Save Changes.

Questions

7. What is the advantages of Bulk User Management compared to Active Directory tools?

The following are the advantages over Active Directory tools:

1. Can create multiple users simultaneously.

2. Can modify all the properties including Exchange and Terminal Services properties for multiple users.

3. Web-based management.

Questions

8. What is a User Template?  What is the advantage of using a Template in Bulk User Creation?

A user template contains the values of the user attributes defined in it. When you want to create user accounts with similar privileges and permissions, you can create a template with the common attributes and just change the values that differ, say the logon name, display name, etc. This save your time and avoid any possible errors.

Questions

9. What are standards of csv file used for bulk user creation?

The first line in the csv file should contain the attribute names as defined in the Active Directory. Enter the attribute values for each user in separate lines in the same order. If you do not wish to specify the value for an attribute, just put a comma and proceed. Sample CSV file.

Questions

10. What are the types of Reports available in ADManager Plus?

There are 100+ different reports about the Active Directory infrastructure components grouped under User, Computer, Groups, NTFS, Compliance,Exchange and Security Reports. For more details refer to Active Directory Reports.

Questions

11. What is the difference between account disabled users and account locked out users?

The user accounts that are disabled by the administrator is termed as account disabled users. The account locked out users are those accounts that are locked by the Active Directory based on a policy, for example, three continuous failed login attempts would disable login for certain period. This is a temporary period during which the user will not be able to logon.

Questions

12. What is the difference between account disabled users and inactive users?

The user accounts that are disabled by the administrator is termed as account disabled users. They do not have login permissions in the domain. Inactive users are those who have login permissions in the domain, but have not logged on to the domain for the specified period.

Questions

13. What is the difference between account expired users and password expired users?

The account expired users are those whose user account has become invalid. This may happen in cases where a temporary account is created for a specific period beyond which the account expires.

The Password expired users are those who are not able to use their account as the password has expired. As a security policy, the users might require to change the password within a specified period after which they may not be able to login using their old password. The password has to be reset for the user to login again.

Questions

14. Is there any customized reports?

Yes, you can customize the reports based on the criteria available for all the reports. For example, to view the inactive users for a specified period, you can specify the period and generate. Also, you can customize the columns in user , group, computer and exchange reports.

Questions

15. What is a Security Role?

Security roles are those you define for granting/revoking specific permissions. For example, you can define a role to grant permissions for creating a user. This can then be delegated to the security principals for granting the permissions.

Questions

16. What are the advantages of Delegation through ADManager Plus?

The following are the advantages:

1. Minimises the error when granting/revoking same permissions for different users.

2. Modifying a security role automatically delegates the permissions for the previously delegated objects as well.

3. Can create as many roles as required and can be delegated as and when required.

4. Web-based.

5. Delegation through ADManager Plus is completely secure as the rights of the users are not altered in the Active Directory. The users perform the tasks only by using the rights in ADManager Plus.

Questions

17. What will happen if modify a delegated Security Role?

When you modify the delegated security role, it gets automatically delegated for the previously delegated objects.

Questions

18. Can I search the ACEs to see what permission is available for a user?

Yes, you can search the permissions granted to security principals, such as users, groups, and computers. You can even include the active directory object, security principal, and the permissions in the search criteria to confine your search.

Questions

19. How do I move ADManager Plus to a different machine?(Migration)

Please follow the steps given below:

Step 5 and Step 7 is applicable only if the existing build is migrated from the older version build.

      Step 1 : Stop ADManager Plus which is running currently.

      Step 2 : Go to the <installation directory> \ bin \

      Step 3 : Run the file "backupDB.bat". This will create a backup of the existing database files in zip format under <installation directory> \ backup \.

      Step 4 : Take this zip file (<existing_db_zip_name>) and copy it to the new server.

      Step 5: Take a copy of "specs.xml" present  under <installation directory> \ Patch \  and copy it to the new server

      Step 6 : Install the same version of ADManager Plus (the version you have in the existing server) in the new server. Ensure the application is started and finally stop ADManager Plus.

      Step 7 : Create a folder named  "patch" under installation directory and copy the "specs.xml" under this folder

      Step 8 : Go to the <installation directory> \ bin \. Open a command prompt.

      Step 9 : Type - restoreDB.bat <existing_db_zip_name> and enter. This will restore the previous settings.

      Step 10 : After the restore process is completed, start ADManager Plus.

Note : Ensure that you have the existing installation of ADManager Plus, until it is working fine with the new installation of ADManager Plus.

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