Scheduling Reports


This section would help you to schedule reports and perform effective schedule management. The topics covered are  listed below:


Scheduling Reports

 You can schedule the reports generation by adhering to the steps mentioned below:

Note: You will encounter a Pop up message if the Mail Server is not configured. You can do that using the Configure Mail Server Settings link to proceed further.

 Schedule Creation

 The Scheduler creation enables you to create a schedule based on the three criteria mentioned below:

  1. Select Reports
  2. Schedule Duration

  3. Select Report Format

  4. Email Address to send Reports

Select Reports- The Select Reports feature comprises of three sections

 Schedule Duration

You can set the time at which the scheduled reports have to be generated as per your requirements. With this option, you can also have the reports generated repeatedly at the desired times.

Following are the options available for specifying the execution time for scheduled reports:

 Schedule Report Format

You can select the format in which you would like to have the report mailed. Select the PDF, HTML, CSV, XLS or CSVDE formats, based on your choice. The Storage Path link will enable you to specify the location where you would like the reports to be stored.

 Email Address To Send Reports

The email addresses of the desired recipients can be mentioned using this option. You can enter multiple email addresses, separated by commas.

To send the reports as attachments and to customize the email content use 'Advanced Email Settings' which has the following options:

Tip: You can use the Send Test Mail option to confirm if the recipient email id is a valid one.

Click the SAVE button to add the schedule to the schedule reports list.

Scheduled List

 Click the Scheduled List link to see the list of tasks you have scheduled.

Scheduler History

Click the Scheduler History link to view scheduled reports details from the Report Center. Details like Schedular name, Description, Configured OUs, Started Time, Schedular Status (SUCCESS/ SKIPPED/ PROCESSING), Report Details and Message are available here. The Scheduled Reports link under Report Details gives you a zipped version of the scheduled report that had been generated.

Managing Schedules

The scheduled tasks once created, can be easily modified from the User Interface. From the scheduler UI, you can

Enabling/Disabling a Schedule

At times, you would require to temporarily stop the generation of a scheduled report and would like to resume it again at some other point of time.

      To disable a schedule,

      To enable a schedule,

Deleting a Schedule

       When a Schedule is no longer useful, you can delete it from the Schedule Reports list.

       To delete a schedule,

Edit a Schedule

You can make changes to the existing schedule as may be required using the Edit option.

    Follow the steps to edit a schedule:

Column Customization and multiple domain selection in Scheduled Reports

Help desk technicians can view only the "Scheduled Reports" that have be created by them. Using Add/Remove columns option in the reports page, users can customize the  columns that need to appear in the scheduled report. So every time, the scheduler runs, the column settings configured by that particular Help Desk Technician will be applied. Users can also Schedule reports in multiple domains at the same time.


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