ManageEngine Applications Manager can be integrated with Help Desk software to automatically log trouble tickets for specific alarms and to plot out your IT infrastructure.
ServiceNow is a
web-based Help Desk software. With ServiceNow, you can
automatically log trouble tickets for specific alarms and
manage incidents from Applications Manager. The procedure to
integrate ServiceNow with Applications Manager is available here.
ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by ManageEngine. With ServiceDesk Plus installed in your network, you can automatically log trouble tickets for specific alarms and maintain a Configuration Management Database (CMDB) that allows you to plot out your IT infrastructure from Applications Manager. The procedure to integrate ServiceDesk Plus with Applications Manager is available here.