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ManageEngine® Applications Manager Chapter 14. Technical Support and Product Information |
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Clicking 'Support' tab in the web client provides you the following information.
Clicking this link takes you to an online support form. Describe the problem, specify your name, e-mail ID, telephone number, and additional information if any and click Submit.
Alternatively, you can simply send an e-mail to appmanager-support@manageengine.com.
For the Applications Manager Technical Center to resolve problems quickly, you need to send the log files that are being generated. To do so, click Support Information File link. The log files are zipped in a file and placed under <Applications Manager Home>/support directory. File creation takes some time based on the log file size.
To create Support Information File via Command Prompt, execute the following command
<C:\ProgramFiles\ManageEngine\AppManager9\bin>createSupportFile
After generating the support information file, e-mail it to appmanager-support@manageengine.com.
If the support information file is large in size and our mail server blocks the same, then you can upload the file in our FTP site.
You will be provided details of the FTP service usage when you connect to our
FTP server using "ftp ftp.zohocorp.com"
Server Name = ftp.zohocorp.com
user account = anonymous
password = "your email address"
Kindly email the location of the file and the folder in which it is placed
in case you are using ftp to upload the file.
Clicking this link takes you to the online Troubleshooting page which is a quick stop to get your problems resolved by yourself. This page quotes the common problems faced by users and provides a quick solution.
You can call the Toll Free Number +1-925-924-9500 and ask for assistance from the Applications Manager Technical Center.
If you would like to see more new features in Applications Manager, click the Need Features link. This takes you to an online form where you can specify the feature and its description.
Clicking this link will take you to the Online user forums where you can discuss about Applications Manager with other users. Five latest discussion topics will be displayed
Clicking this link will take you to the Online Applications Manager Team Blog where you can view interesting information about the team, tips on handling Applications Manager and many more. Five latest blogs will be displayed
Clicking this link will take you to the online Testimonial form, wherein you can leave your feedback about Applications Manager
This sections provides the following information.
Product: Name of the product.
Build Number: Build number of the product currently installed in your machine.
Service Pack: The service pack that has been currently installed over the product.
License Type: Type of license that you are currently using (Free, Evaluation, Paid) and the number of days remaining if it is an evaluation edition.
Buy/Evaluate: 'Buy' option is available if you are using an Evaluation edition. Click 'Buy' to go to the online store and purchase Applications Manager product license. 'Evaluate' option is available if you are using a Free Edition. Click 'Evaluate' to switch from Free edition to Evaluation edition (30 days).
This section provides information about the system where you have installed the product.
Host Name: Host name where the server is running.
OS Type & Version : Type and version of operating system of the host.
Working Directory: Your working directory or Applications Manager Home (where the product is installed).
Start Time: Time the server was started.
Server port: Port in which Applications Manager is running
Number of Monitors: Current number of monitors configured
Named Users: Current number of users configured
Installation Type: Type can be Standalone, Managed Server or Admin Server
Load Factor: The load factor follows the format 'x.y', where 'x' represents load on Applications Manager Server, while 'y' represents the load on the Database used by Applications Manager. A value of zero represents least loaded, while a value of nine represents most loaded.
This section provides information on the JVM Memory usage.
Total JVM Heap Size: Total heap size occupied by JVM.
Used JVM Heap Size: Heap size used by JVM.
Free JVM Heap Size: Heap size that is free without JVM usage.
View Thread Dump Information: Thread status in the JVM can be viewed here.
View Monitor Errors: Error messages of monitors can be viewed here. You can see, if data collection has happened successfully or not at one go.
This graph provides information on the Applications Manager database connection time for the last one hour.
This graph provides information on the Applications Manager database request statistics for the last one hour.
This graph provides information on the system's (where Applications Manager is installed) CPU Utilization pattern for the last one hour.
This graph provides information on the system's (where Applications Manager is installed) Response Time pattern for the last one hour.
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