ManageEngine® Applications Manager Chapter 11. ServiceDesk Plus Integration |
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ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by ManageEngine.
If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms, from Applications Manager . So, besides the provision to email, sms, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.
For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:
Incoming Mail Settings should be configured properly in ServiceDesk Plus
ServiceDesk Plus Settings should be configured in Applications Manager.
Mail Settings of Applications Manager must be configured.
Log a Ticket Action should be configured
An alarm should be associated to the Ticket Action, to log a trouble ticket to ServiceDesk Plus
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