ManageEngine® Applications Manager


Chapter 9.18 Add - On Product Settings

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Add On - Products Settings

 

ManageEngine ServiceDesk Plus

 

ManageEngine ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by AdventNet.

If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms, from Applications Manager . So, besides the provision to email, sms, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.


This section describes the method in which ServiceDesk Plus Settings are to be configured in Applications Manager.


For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:

ManageEngine OpManager Network Monitoring Connector

 

ManageEngine Applications Manager integrates with a comprehensive Network Monitoring Tool, ManageEngine OpManager. To know more about how to configure ManageEngine OpManager Network Monitoring Connector Click here.

 

 

ManageEngine OpStor SAN Monitoring Connector

 

ManageEngine Applications Manager integrates with Storage Device Monitoring Tool, ManageEngine OpStor. To know more about how to configure ManageEngine OpStor SAN Monitoring Connector Click here.

 

Note: By clicking on the Jump To link in the Web Client, You can shift to ManageEngine ServiceDesk Plus /ManageEngine OpManager Network Monitoring Connector / ManageEngine OpStor SAN Monitoring Connector

 

 

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User Administration

Personalize Web Client