ManageEngine® Applications Manager


Installing and Uninstalling EUM Agent

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Installing and Uninstalling EUM Agent

 

This section covers the following topics:

Installing EUM Agent

To start end user monitoring from multiple locations, you have to install the EUM agents in the respective locations. The agents can be installed in both Windows and Linux systems. Please note that the EUM agents will work only if the central Applications Manager server is running.

Windows

Follow the steps given below to install the EUM agent in Windows systems.

  1. Download and execute the EUM_Agent.exe file. The installshield wizard will open up.

  2. Read the license agreement and click the Yes button.

  3. Specify the details of your Applications Manager installation such as host, port, username and password. Click Next to proceed.

  4. Provide the location where the EUM agent should be installed in your machine. Click Browse to provide a different location of installation. Click Next.

  5. Specify the name of the folder to be placed in Program Folder. The default is ManageEngine End User Monitoring Agent. Click Next.

  6. If you want to install EUM as a service, select the 'Install End User Monitoring Agent as Service' option and click Next. Please note that you need to have administrative privileges to install the EUM agent as a service.

  7. The current settings will be displayed in the next screen. If you need to make any changes, click Back, or else click Next to continue with the installation. Once you click Next, the setup will start copying the jar files necessary for the EUM agent.

  8. You have an option to fill up a registration form for technical support.

  9. In the final step of the installation wizard, there are options available to View the Readme file and to Launch the End User Monitoring Agent Now. Select these options if required. Click Finish to complete the installation process.

Linux

Follow the steps given below to install the EUM agent in Linux systems.

  1. Download the EUM_Agent.bin file for Linux.

  2. Execute the downloaded file. The Installation Wizard is displayed. Click Next to continue. Read the license agreement and click the Next button.

  3. Provide the location where the EUM agent should be installed in your machine. Click Next.

  4. Current Settings will be displayed in the next screen. If you need to make changes, click Back, else click Next to continue the installation.

  5. Click Finish to complete the installation process.

  6. You have an option to fill up a registration form for Technical support.

  7. Finally, select if you want to view the ReadMe file or click Finish to launch the EUM agent immediately.

Note:
1) You can also install the EUM agent via command line. Just type in the following command in the command prompt:

./EUM_Agent.bin -console

Execution of this command will take you through the installation process.

 

2) The Real Browser Monitor (RBM) will not work if you install the EUM agent in Linux systems. This is because the RBM requires Internet Explorer browser for playback.

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Uninstalling EUM Agent

In Windows:

  1. If the EUM agent is running, you should stop the agent before uninstalling it. You can stop the agent using any of these options:

    1. Use the Start menu->All Programs->ManageEngine EndUser Monitoring Agent->Stop Server option.

    2. From the command prompt, execute the StopServer.bat file present under the <ManageEngine/EUMAgent> folder.

  2. Use the Start menu->All Programs->ManageEngine EndUser Monitoring Agent->Uninstall option. The installshield wizard will be displayed. Follow the instructions shown on screen to uninstall the agent.

  3. Remove the agent completely using the Control Panel->Add/Remove Programs option.

In Linux:

  1. From the command line, go to the EUMAgent Home directory and execute the below commands:

    sh StopServer.sh.sh

    sh StopServer.sh -force

  2. Exit out of the command prompt and close all the files and folders opened in the EUMAgent Home directory.

  3. Execute the command ./uninstaller.bin from the <EUMAgent/_uninst> directory and follow the process. If there is no GUI or if you are uninstalling from a remote server, execute the command ./uninstaller.bin -console from the <EUMAgent/_uninst> directory and follow the process.

End User Monitoring Agent Settings

 

When you start the End User Monitoring agent, the EUM web client will be automatically launched. The web client can be accessed at http://localhost:9999 url where localhost is the system where the EUM agent is installed and PORT is the port number where the EUM agent is running.

You can modify the EUM agent settings from the EUM agent web client by clicking the Edit button and updating the settings. These changes will take effect only when you restart the agent.

 

 

Note:
This monitor type is not supported in the Cloud Starter Edition. Compare Editions.

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How does End User Monitoring (EUM) Work?

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