ManageEngine® Applications Manager


Integrating with ServiceDesk Plus

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Integrating with ServiceDesk Plus

 

ServiceDesk Plus is a web-based Help Desk and Asset Management software, offered by ManageEngine. If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms, from Applications Manager . So, besides the provision to email, sms, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.

 

For logging the trouble ticket to ServiceDesk Plus correctly, the following needs to be ensured:

 

Configuring Applications Manager:

This section describes the method in which ServiceDesk Plus Settings are to be configured in Applications Manager. Configuring ServiceDesk Plus Settings in Applications Manager can be done in two ways:

Using REST APIs:

This feature supports Applications Manager with ServiceDesk Plus integration using SDP REST API Keys and automatic closing of tickets. Follow the steps below to configure ServiceDesk Plus Settings in Applications Manager:


Using Credentials:

 

 

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