Steps to Integrate Desktop Central MDM UI with ServiceDesk Plus
Enabling Desktop Central MDM Menu for ServiceDesk Plus Users
Desktop Central UI can be completely integrated with ServiceDesk Plus giving ServiceDesk Plus users complete access to desktop management functions.
Ensure that the build numbers conform to the details given below:
Desktop Central: Professional Edition, Build number 70242 or later versions
ServiceDesk Plus: Build Number 8017 or later versions
Run both Desktop Central and ServiceDesk Plus in your network
Manage all the computers in your network using Desktop Central
Steps to Integrate Desktop Central UI with ServiceDesk Plus
To integrate Desktop Central UI with ServiceDesk Plus, configure Desktop Central Server Settings in ServiceDesk Plus
Click Admin --> Other ME Products --> Desktop Central
After configuring the Desktop Central Settings, ServiceDesk Plus users, will be able to see a Desktop Management Menu in the ServiceDesk Plus UI
Whenever a user is created in ServiceDesk Plus who has access to Desktop Management menu, the same user will get created in Desktop Central as well.
Enabling Desktop Management Menu for ServiceDesk Plus Users
Having integrated the UI of Desktop Central with ServiceDesk Plus, the next thing you do is to enable this menu for ServiceDesk Plus users. The Desktop Management menu, by default, will be visible to all users with administrative privileges in ServiceDesk Plus (Build #8020 and above). However, when you configure the Desktop Central Server settings, it will be visible only for whom the menu has been enabled.
To enable the Desktop Management menu for users, follow the steps below:
You should login to ServiceDesk Plus as a user who has Administrator privileges in ServiceDesk Plus. |
You cannot enable the Desktop Management menu for yourself. You should ask a fellow administrator to enable it for you. |
To integrate Desktop Central MDM UI with ServiceDesk Plus, follow the steps mentioned below;
Click Admin and select other ME Products and choose Desktop Central
Click Enable MDM Menu.
After enabling the MDM menu, ServiceDesk Plus users, will be able to see a MDM Menu in the ServiceDesk Plus UI