Deploying Software Applications
You can integrate the Software Deployment feature in Desktop Central
with ServiceDesk Plus. This allows you to create or use existing packages
in the Desktop Central server to deploy software applications. The ServiceDesk
Plus server and the Desktop Central server are synchronized automatically.
Prerequisites
Before you integrate details about assets with ServiceDesk
Plus, you must complete the following tasks:
- Ensure that the build numbers conform to the details given below:
- Desktop Central: Professional Edition, Build number 70133 or
later versions
- ServiceDesk Plus: Enterprise Edition, version number 8.0 or
later versions
Run both Desktop
Central and ServiceDesk Plus in your network
Manage all
the computers in your network using Desktop Central
Enabling
Software Deployment from ServiceDesk Plus
To enable software deployment from ServiceDesk
Plus, follow the steps given below:
- Click the Admin tab
- In the Integration Settings
section, click ServiceDesk Plus
Settings
- In the ServiceDesk Plus Settings
section, check the Enable ServiceDesk
Plus Integration checkbox
- In the Service Desk Server
Plus Details section, specify the following details about
the ServiceDesk Plus Server:
- IP address/DNS name
- Port
number
- Required communication
protocol
- In the Features
to Integrate section,
select Software Deployment checkbox
- Generate the authentication key and
provide it here.
- Click Save
 |
If you have chosen the communication protocol as HTTPS,
restart your computer for the changes to reflect. |
Configure Desktop Central Settings in ServiceDesk Plus
- To configure DesktopCentral Settings in ServiceDesk Plus, follow
the below given steps
- Click Admin --> Desktop Central Server Settings
- Specify the details of the Desktop Central installation
like Server Name/IP, Port and the communication details.
- Click Save
- Enable the option to display the install or uninstall
software applications option in the Actions menu option in ServiceDesk
Plus. You can enable this option in the Service
Catalog in the Help Desk section in ServiceDesk Plus.
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