ServiceDesk Plus is a Web-based help desk and asset-management software. It enables you to integrate your help-desk requests and assets to help you manage your IT infrastructure effectively. You can integrate the following features of Desktop Central with ServiceDesk Plus:
Data related to hardware and software assets
Help-desk requests
Deploying software packages
Initiate Chat Sessions with requesters
Broadcast Announcements to computers
Complete UI Integration - This makes you access all the features of Desktop Central from the ServiceDesk Plus console.
Integrating the features mentioned above with ServiceDesk Plus enables you to do the following:
Get comprehensive information about IT assets like hardware and software assets installed in the computers in your network
Log service and configuration requests, made by users as tickets automatically
Install software packages from the ServiceDesk Plus console
Deploy configurations with the help of predefined and user defined templates from the ServiceDesk Plus console
Carry out operations such as lock, restart, hibernate, standby, shutdown, Wake on LAN
Perform various system management tasks efficiently from ServiceDesk Plus console
Site name in Desktop Central should be the same as the Remote office name in ServiceDesk Plus
Customer credentials for one customer should be the same in both Desktop Central and ServiceDesk Plus
Hierarchy of computers/devices in Desktop Central should be the same as the hierarchy in ServiceDesk Plus
The pre-requisites and the steps for integration vary for every feature that you wish to integrate. The links below will guide you through the integration:
Automatically Log Help Desk Requests as Tickets in ServiceDesk Plus
Make a complete UI integration between ServiceDesk and Desktop Central