Troubleshooting Tips

Questions about Chat

  1. How to change the Port numbers used by chat?

  2. What do you mean  by 'Agent is not reachable'?

  3. What do you mean by Chat Connection Timed out?

  4. I am unable to view a chat window inspite of chat session successfully initiated, why?

  5. How often will the list of user names be refreshed?

 

Changing the port numbers in the Desktop Central server

To change the port number after the Desktop Central server is installed, follow the steps given below:

  1. From the Desktop Central webconsole, navigate to Admin tab -> Under Tools Settings, Port Settings.
  2. In Port Details, Change the default port numbers for chat settings.

You can now connect the chat sessions, using the port you have configured.

                                Questions

Agent is Not Reachable

You might get this error message when you try to connect a chat session. Following  are the scenarios when a agent cannot be reached.

              Questions

Connection Timed Out

You will receive the 'chat connection time out' error message if the chat request session has exceeded the maximum time limit of one minute. In such cases you can retry to initiate the chat session.

                                  Questions

Chat Session successfully initiated but unable to see a chat window

While initiating a chat session, if the chat session has been initiated successfully but you are still unable to view the chat window. In such cases your web browser might block the Pop Up, so ensure that your browser allows Pop Up from Desktop Central.

    Questions

How frequently will the list of Online Users be updated?

The list of user names will be refreshed in three scenarios as specified below.

      Questions

 

 

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