Scan Systems for Inventory
To get the inventory details of the systems, the following conditions
have to be met:
- The systems should be added in the Scope
of Management
- The systems have to be scanned at least once.
You can also configure
periodic scanning of systems to get an updated information.
- The systems to be scanned should have WMI Service
running and DCOM enabled.
Steps to Enable DCOM
To Enable DCOM in Windows 2000 Computers
- Select Start > Run
- Type DCOMCNFG in the text field
- Click OK.
- Select Default Properties tab
- Check the box "Enable
Distributed COM in this machine"
- Press OK
To Enable DCOM in Windows XP Computers
- Select Start > Run
- Type DCOMCNFG in the text field
- Click OK
- Expand Component Services >
Computers > My Computer
- Righe-click My Computer and
select Properties
- Select Default Properties tab
- Check the box "Enable
Distributed COM in this machine"
- Press OK
Scan Systems Manually
To Scan the systems manually, follow the steps below:
- Click the Inventory
tab to view the Inventory Summary
- Click the Scan
Systems link from the left pane available under Actions / Settings.
- This will list all the systems that are available
under the Scope
of Management. Select the systems to be scanned for inventory and
click Scan System. To scan all the systems, click Scan All.
The systems will be scanned and the status of the scanning gets updated
under the Scan Status column.
Troubleshooting Tips
- If you do not find the system here, check whether
you have added the system under the Scope
of Management
- Check the Agent Status of all the systems; it
should be "Agent Installed". For systems with the status as
"Not Installed" or "Agent Installation Failed", inventory
scanning cannot be performed. You need to reinstall
the agents in these systems before scanning them for getting the inventory
details.
- If you get an error as WMI Service is not running,
start the WMI Service in the system and try scanning again.
- If you get an error as Asset Scanning is locked,
contact desktopcentral-support@manageengine.com
- If you get an error as DCOM not enabled, enable
DCOM and try scanning again.
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