Configuring Remote Desktop Sharing Settings
You are required to configure the following before
you connect to a remote computer:
- Configure Settings
- Configure Screen Recording
- Configure Performance
- Configure User-confirmation
Configure Settings
The following options can
be customized under Settings, they are:
- General Settings
- Port Settings
- Idle Session Settings
General
Settings
- Select the type of viewer you want to use, to view the
remote computer. You can choose either an ActiveX
or a Java viewer.
Only Java viewer is supported for Mac computers, even if you
have selected Active X, only java viewer will be used for
Mac computers.
- Enable Quick Launch Tray
: Notify users that you have connected remotely to
their computer (this is not supported for Mac computers).
- Disable Wallpaper :
Disable the wallpaper set by the user during a remote connection
(this is not supported for Mac computers).
- Disable Aero Theme
: Disable the Aero theme during a remote connection. This
is only applicable for computers that have the Microsoft Windows
Vista operating system, and later versions, installed in them
(this is not supported for Mac computers).
- Blacken the monitor of
the client computer : Blacken the user's monitor
during a remote connection. This ensures that the user does
not see the changes that are made by the administrator (this
is not supported for Mac computers).
- Disable the keyboard and
mouse of the client computer : Lock the keyboard and
the mouse of the client computer during remote administration.
You can use this option when you want to take full control
of the user's computer to complete a task (this is not supported
for Mac computers).
- Capture Alpha-Blending
: This enables you to capture transparent windows (this
is not supported for Mac computers).
- Log the reason for remote connection : Ensure that a reason
is entered while connecting remotely to a computer.
- View-only mode : You can
only view remote computer, using this mode. You cannot give
any inputs or make changes in the computer that you are viewing.
- Hide Remote Cursor
: Enabling this option will hide the mouse movements made
on the client computer
Port
Settings
- Enable the check box to use Secured
Connection
- Enter the Gateway Port
number as 8443.
- Enter the File Transfer
Port number as 8031
Idle
Session Settings
- Specify the maximum time limit allowed, for the remote
session to be idle
- Specify the action that needs to be performed when a remote
session's idle time limit exceeds, such as disconnect the
remote connection or disconnect and lock the remote computer.
Configure Screen
Recording
Screen recording enables you to record the entire remote control session
that can be used for auditing purposes. This feature is currently supported
only for windows operating system. Given below are the operations performed
when you have enabled screen recording:
- When you connect to a computer, the Desktop Central Agent on the
computer to which you connect will check for the available hard disk
space for saving the video.
- If sufficient space is available, the session and recording will
start and a notification will be displayed on the client computer
that this session is being recorded (configurable)
- After the session is completed, the recorded video is uploaded
to the Desktop Central Server. The recorded video is available under
the History tab available within the Remote Control tool.
To enable and configure Screen Recording, follow the
steps below:
- Click the Tools tab
- Click Remote Control
- Select the Screen Recording
tab
- Select the "Enable Screen Recording" check box and specify
the following
- Select the required Codec
that have to be used for compression and decompression of the
video. If the selected Codec is not available on the remote computer,
the default codec will be used.
- Specify the Frames per Second.
The higher the frames per second will give you a smooth mouse
movements, while it also increases the size of the video. If it
is just for auditing purposes, it is better to leave it with the
default value.
- Choose the required color
quality. Higher the color quality the broader, would be
the range of color depth, but also increases the size of the video.
- Specify the maximum storage
size for the recorded videos. When the storage limit exceeds,
the previously recorded files are automatically deleted to increase
the free disk space.
- Specify what should be done when the disk runs out of free
space on the remote computer, when the session is in progress.
You can either choose to stop the recording and continue with
the session or disconnect the session.
- If you want only authenticated users to download the recorded
videos, then you can enable the check box which will prompt the
user for password before downloading the videos.
- If you wish to notify the users that the remote control session
is being recorded, select the "Enable User Notification"
checkbox and specify the message and notification duration. If
you want the notification be permanently displayed throughout
the session, select "Always show a notification when recording
is in progress" option.
Configure
Performance
You can configure the following performance settings
to increase the performance of remote session:
- Compression Settings (this is not supported
for Mac computers)
Compression settings includes the following options:
- Fast: Use this option, when
you want the rendering to be faster. The compression ratio
will be lower and will consume higher bandwidth comparatively.
- Best: Use this option, when
you want to optimize bandwidth utilization. The compression
ratio will be higher and the User Interface (UI) rendering
will be comparatively slower.
2. Color-quality Settings
Selecting an appropriate
color-quality level enables you to use your bandwidth effectively during
a remote session. Lowering the level of the color quality will decrease
the consumption of your bandwidth. This will ensure effective bandwidth
consumption.
Note: The default
settings for performance settings are as follows:
- Compression Settings
- For LAN (local offices): Fast
- For WAN (remote offices):Best
Color
Quality
- For LAN (local offices): High (16 bit)
- For WAN (remote offices):High (16 bit)
Configuring
Performance Settings
To configure performance
settings, follow the steps given below:
- Click the Tools tab
- Click Remote Control
- Click the Performance
tab
- Click
in the Action column against
the name of the required Remote Office
- Select the required settings for the following from the dropdown
boxes:
- Compression
- Color Quality
- Click Save
You have configured the
performance settings as required.
Configure User-confirmation
You can send users a message asking for permission to connect remotely
to their computers. This option allows you to get confirmation from a
user before connecting to their computer. Only Desktop Central users with
administrative privileges can configure this option.
If a user is logged in, Desktop Central sends a remote-connection
confirmation request for the user's approval. Remote connection is established
only if the user approves the request within 30 seconds. If the user does
not approve the request within 30 seconds, the remote connection is not
established automatically.
If a user is not logged in, the remote connection
is established without waiting for a confirmation from the user.
You can also do the following:
- Set the amount of time you want to give the user to approve the
request to allow a remote connection
- Enter the text that you want the user to see when prompted for
confirmation to allow remote control
- Check the Always Prompt
checkbox to send a user-confirmation message to users even if they
have logged off or in locked state
- Exclude computers from receiving a user-confirmation message
Making User Confirmation Permanent
One of the prerequisites
required to comply with HIPAA is to protect user privacy. Therefore, it
is mandatory to get the approval of users before connecting remotely to
their computers. Making user confirmation permanent will ensure that you
always get the user's consent before establishing a remote connection.
If you choose to make user
confirmation permanent you cannot revert the settings.
Using Other Settings
After Making User Confirmation Permanent
This section comprises
information about how other settings like Always Prompt and Exclude Computers
will work when user confirmation has been made permanent.
- If you enable the Make User
Confirmation Permanent option. All the computers in your
network will receive a user-confirmation message before a remote
connection is established.
- If you check the Exclude Computers
checkbox after you have enabled the Make
User Confirmation Permanent option, the following actions
will take place:
- All computers in your network will receive a user-confirmation
message
- Computers in the Exclude
Computers list will not receive a user-confirmation
message
- If you check the Always Prompt
checkbox after you have enabled the Make
User Confirmation Permanent option, the following actions
will take place:
- All computers in your network will receive a user-confirmation
message
- Computers that are locked and users that have logged off
will receive a user-confirmation message
- If you check both the Always
Prompt and Exclude Computers
checkbox after you have enabled the Make
User Confirmation Permanent option, the following actions
will take place:
- All computers in your network will receive a user-confirmation
message
- Computers in the Exclude
Computers list will not receive a user-confirmation
message
- Computers that are locked and users that have logged off
will receive a user-confirmation message
Excluding Computers
You can also exclude computers
from receiving a user-confirmation message. When you exclude computers
from receiving user-confirmation messages, you can connect to them immediately,
without an approval from the user.
If you have made the user-confirmation
option permanent, check the Exclude Computers
checkbox to ensure that the computers in the Exclude Computers list do
not receive a user-confirmation message before a connection is established.
To exclude computers from
receiving a user confirmation message requesting users to allow a remote
connection, follow the steps given below:
- Click the Tools
tab
- Click Remote Control
- Click the User Confirmation
tab
- In the Exclude Computers
section, click Add Computers
- Filter computers as required. For example, you can filter
the computers by domain
- Select the computers that should not receive a confirmation
message before you connect remotely to them
- Click OK
These settings will be
effective only when you check the User Confirmation checkbox.
Idle
Session Settings
You can enhance the security of remote control feature by using idle
session time out feature. When no actions are performed on the remote
computer, the session is said be 'idle'. You can specify a maximum time
limit for the remote session to be idle. when the idle time limit exceeds
the specified time, the session gets disconnected and remote machine will
be locked automatically. To configure the idle session settings
follow the steps mentioned below;
- Click the Tools tab
- Select Remote Control
- Click Settings tab
- Click the check box to enable Idle
Session Settings
- Specify the maximum time limit allowed for the remote session to
be idle.
- Specify the action that needs to be performed while the idle session
exceeds the specified time. Click to enable one of the below mentioned
options;
- Disconnect the remote connection
- Disconnect and lock the remote connection
- Click Save Changes.
You have configured the idle
session settings successfully.
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