General - Knowledge base

Unable to get AD objects / Workgroup resources listed in the Define Target Resource Browser

Problem

The Define Target Resource Browser does not list all the AD objects / Workgroup resources.

Cause

You may face this problem if,

  1. Desktop Central Server is installed on a machine running Windows 7/Vista/2008 Server/ 2008 R2 Server, the credentials might not have been set in the ManageEngine Desktop Central 7 Service.
  2. Presence of special characters such as ", ',  in the names of resources like OU, Computers, Users, etc.,
  3. Availability of a large number of objects resources in your AD/Workgroup.

Resolution

Check the credentials:

  1. Goto Start and select Control Panel
  2. Select Administrative Tools.
  3. Double Click on Services. This opens the Services Window.
  4. Right Click ManageEngine Desktop Central 7 and select Properties.
  5. Select the  Log On Tab.
  6. Enter the username in in 'This account' text field. The username should be of the format: <domain name>\username
  7. Enter the password in the password field.
  8. Click OK.
  9. Right click on ManageEngine Desktop Central 7 and click on Restart. This will restart the service.

Check for the presence of special characters

Check for the presence of special characters in your AD Objects/ Workgroup Resources names. If found, send Log Files to desktopcentral-support@manageengine.com with the problem description. Our engineers will look into the issue and suggest you an appropriate resolution.

To Send Log Files to Support,

  1. Click the Support tab from the Desktop Central client.
  2. Click the "Support File" link under Contact Us.
  3. Select the "Include Client Logs" check box and select the computers to include the Agent Logs of the selected machines.
  4. Click Create Support. This may take sometime depending upon the number of systems chosen.
  5. After the Support File is created, you will be prompted to specify your email address and message. Specify and click Send.

Wait till the resources get listed

If there are a large number of AD Objects/ Workgroup Resources, it is sure to take some extra time. So please wait for all the resources to get listed.

Applies to: User Configurations, Computer Configurations, Configuring Desktops, Define Target Resource Browser

Keywords: User Configuration settings, Computer Configuration settings, Windows Desktop Configuration, AD objects, Workgroup Resources.

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.
HeadingX