Endpoint Central's API Key is Invalid!

Problem

On the ServiceDesk Plus server, you are trying to perform any desktop management activity using Endpoint Central and you get the error message "Endpoint Central's API Key is Invalid".

Cause

You might have got this error message due to one or more reasons mentioned below:

  • API Key has not been generated
  • API Key has not been saved
  • API key might be regenerated
  • Endpoint Central user/technician for whom the key was generated has been deleted

Resolution

You can try to resolve the issue, by following the instructions given below:

API Key has not been generated

You need to create an API key on the Endpoint Central server and update the same in the ServiceDesk Plus server. This API key is used to authenticate communication between the Endpoint Central and ServiceDesk Plus server. Authentication key can be created only for the logged on user and the user should
have Administrator privilege. To generate an authentication key, You need to login
to the web console as the user, with administrator privilege and follow
the steps mentioned below:

  1. Click Admin tab on the web console
  2. Under Global Settings, select API Key Generation
  3. Against the user name, under Action, click Generate to generate API key
  4. Copy the generated key and click Save to complete the process
    You can now update the copied authentication key in the ServiceDesk Plus server,
    for the integration to work. The API Key that you have generated should be pasted
    on the SeriveDesk Plus server in the below mentioned location :
  5. Click Admin, tab on ServiceDesk Plus
  6. Under General, choose Configure Other ME Products
  7. Choose Endpoint Central and specify the API Key under Server Configuration.
  8. Click Test Connection and Save to verify the API key is authentication and communication
    has been established.

You have successfully generated the API key and established communication with the
ServiceDesk Plus server.

API Key has not been saved

You would have not saved the API (authentication) key that you have generated. Click Save on the same view, where you have created the API key. After saving the details of the newly created/regenerated API key, you can see that you will be able to establish communication between the Endpoint Central and ServiceDesk Plus server.

API key might be regenerated

You would have regenerated the authentication key, but would not have updated the latest key in SeriveDesk plus server. Every time a key is regenerated, the previous key becomes invalid. So, it is mandatory to to update the regenerated key in the ServiceDesk Plus server.

Endpoint Central user/technician for whom the key was generated has been deleted

The user/technician for whom the key has been generated might have been deleted. In such cases, you will have create a new authentication key with a user, who has administrator privilege and update the latest key on the ServiceDesk Plus server.

After updating the authentication key on the ServiceDesk Plus server, click Test Connection and Save option to verify if the authentication key is valid, and you are able to establish communication with the Endpoint Central server.

Applies to: ServiceDesk Plus Integration, Software Deployment, Software Installation, Remote Software Distribution, API Key, Integration with ServiceDesk Plus

Keywords: ManageEngine ServiceDesk Plus, Endpoint Central integration, API Key, Authentication Key

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Endpoint Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.