MDM - Device Enrollment

Enrolling Devices is the first stage in managing a mobile device, this document will explain you in detail about various steps involved in enrolling the device.

    1. Enrolling Devices

    2. Enroll Additional devices for same user

    3. Bulk Enrollment

    4. Enrollment Process on iOS devices

    5. Enrollment Process on Android devices.

    6. Enrollment Process on Windows devices

    7. Audit

    8. Troubleshooting Tips

Follow the steps mentioned below to enroll the devices.

Enrolling Devices

  1. Click  MDM tab on the Desktop Central Console

  2. Under Settings click on Enrollment

  3. Click  Enroll Device and fill in the appropriate information

  4. Domain Name : Choose the Domain Name from the drop down, if you do not have any domain name, select  Default Workgroup

  5. User Name- Enter the user name of the device that needs to be enrolled.

  6. Email address :It is mandatory to  enter the email address of the user who will receive the enrollment request.

  7. Platform: Specify the platform from the drop down menu, as iOS or Android. You can also configure the email template which will be sent as the enrollment invitation.

  8. Owned By : Owner of the device either Corporate or Personal

  9. Click Enroll to enroll the device.

  1. Ensure that you configure your Proxy settings, and the mail server settings, so that you the user can receive the email with the authentication passcode.

After enrollment Users will receive an email with the  enrollment instructions and the link to enroll the devices. Based on the authentication policy defined for enrollment, users will be receiving the authentication passcode.  Users need to manually install the MDM profile by clicking on the enrollment request. All enrolled devices will be listed in the Devices Tab in the Desktop Central MDM console under Groups and Devices.

Enroll Additional devices for same user

You can enroll multiple devices for the same user. In case a user has more than one mobile device that needs to be managed,  you can enroll those devices by following the steps mentioned below;

  1. Click MDM Tab

  2. Under Settings choose Enrollment

  3. Under Enrollment tab choose the User Name to whom you wanted to enroll the additional device

  4. Under Actions click   button

  5. Specify the Platform as iOS or Android

  6. Specify the  Owned By type as Corporate or Personal and click Enroll

The mail to enroll additional device would be sent to the specified user.

Bulk Enrollment

This option facilitates you to enroll many devices at a same time. You can simply create a csv file with the User Name, Domain Name, Email, Platform and Owned by details and upload the same. Multiple entries should be in separate lines. Refer the below mentioned csv file for example,

Sample CSV Format

    USER_NAME,DOMAIN_NAME,EMAIL,PLATFORM,OWNED_BY
    ANDREW,MDM,andrew@desktopcentral.com,android,Personal
    BEN,ZOHOCORP,ben@desktopcentral.com,iOS,

 Note :

     1. The CSV file should contain the following fields: User Name, Domain Name, Email, Platform and Owned By.
    2. The fields User Name, Email and Platform are mandatory. All the other fields are optional.
    3. The first line of the CSV is the column header and the columns can be in any order.
    4. Blank column values should be comma separated.
    5. If the column value contains comma, it should be specified within quotes.

Follow the steps mentioned below, to enroll devices through Bulk Enrollment.

  1. Click  MDM tab on the Desktop Central Console

  2. Under Settings Click on Enrollment

  3. Click  Bulk Enrollment . A window opens, click Browse to upload the created CSV file and Import the same.

    Enrollment mail will be sent to all the users listed in the csv file.

Enrollment Process on Windows devices

The users, upon receiving the enrollment requests, can enroll their device as below:

  1. Users should note down the Unique Passcode. Passcode is case sensitive.

  2. Clicking the link in the email will open a window to accept the passcode


  3. User should specify the passcode received in the email and click Continue. It will validate the passcode and present a confirmation screen. Click Continue

  4. Click Install to install the profile

  5. It will display a warning message. Read and click Install

  6. The profile will be installed.

  7. Click Done to view the enrollment status



    The device have been enrollment process has been successfully completed and the device will be listed in Desktop Central.

Once the device enrollment is completed, the device will be scanned and the users will receive a App Catalog and MDM Profile . All the Apps that are distributed by Desktop Central will be listed in the App Catalog.  Users can choose the App and install them by clicking on it. Incase of App store App, by clicking on the App users will be prompted to enter their Apple ID and password and the App will be downloaded from the App store. MDM profile is the profile used by Desktop Central to manage the mobile device, if the user removes the MDM Profile, then all the Apps that has been installed  through Desktop Central and the policies applied will be reverted.

 

 

 

 

 


  1. MDM Audit

    After the Devices are enrolled, you can also view the list of devices, enrolled as per the enrollment time and date. To audit the devices managed by Desktop Central follow the steps mentioned below:

    1. Click MDM Tab

    2. Select Enrollment under Settings

    3. Click  Audit.

      You can audit the managed mobile devices, by their associated Groups, enrollment time, date, device name, OS version, model name, product name etc.

Troubleshooting Tips

  1. 1. Users did not receive the Enrollment Request via Email

    1. Check whether you have configured the Mail Server settings

    2. Users are unable to access the URL sent via Email

    1. Desktop Central server is not running or not accessible by the users.
    2. Check if the firewall running in Desktop Central Server is blocking the communication (at port 8020/8383)
    3. If the users are outside LAN, they should be able to reach the Desktop Central Server via public IP. Check whether the NAT Settings is configured in Desktop Central (MDM --> NAT Settings)

    3. Users have installed the profile, but their devices are not listed in the Desktop Central

    1. The device is not able to reach APNs/GCM. Check whether your WiFi allows communication at port 5223
    2. If WiFi is disabled on the device, it should have access to Cellular Data network

     

     

     

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