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Enrolling Devices is the first stage in managing a mobile device, this document will explain you in detail about various steps involved in enrolling the device.
Follow the steps mentioned below to enroll the devices.
Click MDM tab on the Desktop Central Console
Under Settings click on Enrollment
Click Enroll Device and fill in the appropriate information
Domain Name : Choose the Domain Name from the drop down, if you do not have any domain name, select Default Workgroup
User Name- Enter the user name of the device that needs to be enrolled.
Email address :It is mandatory to enter the email address of the user who will receive the enrollment request.
Platform: Specify the platform from the drop down menu, as iOS or Android.
Owned By : Owner of the device either Corporate or Personal
Click Enroll to enroll the device.
Ensure that you configure your Proxy settings, and the mail server settings, so that you the user can receive the email with the authentication passcode.
After enrollment Users will receive an email with the enrollment instructions and the link to enroll the devices. Based on the authentication policy defined for enrollment, users will be receiving the authentication passcode. Users need to manually install the MDM profile by clicking on the enrollment request. All enrolled devices will be listed in the Devices Tab in the Desktop Central MDM console under Groups and Devices.
Enroll Additional devices for same user
You can enroll multiple devices for the same user. In case a user has more than one mobile device that needs to be managed, you can enroll those devices by following the steps mentioned below;
Click MDM Tab
Under Settings choose Enrollment
Under Enrollment tab choose the User Name to whom you wanted to enroll the additional device
Under
Actions click 
button
Specify the Platform as iOS or Android
Specify the Owned By type as Corporate or Personal and click Enroll
The mail to enroll additional device would be sent to the specified user.
This option facilitates you to enroll many devices at a same time. You can simply create a csv file with the User Name, Domain Name, Email, Platform and Owned by details and upload the same. Multiple entries should be in separate lines. Refer the below mentioned csv file for example,
Sample CSV Format
USER_NAME,DOMAIN_NAME,EMAIL,PLATFORM,OWNED_BY
ANDREW,MDM,andrew@desktopcentral.com,android,Personal
BEN,ZOHOCORP,ben@desktopcentral.com,iOS,
Note :
1. The CSV
file should contain the following fields: User Name, Domain Name, Email,
Platform and Owned By.
2. The fields User Name, Email and Platform are
mandatory. All the other fields are optional.
3. The first line of the CSV is the column header
and the columns can be in any order.
4. Blank column values should be comma separated.
5. If the column value contains comma, it should
be specified within quotes.
Follow the steps mentioned below, to enroll devices through Bulk Enrollment.
Click MDM tab on the Desktop Central Console
Under Settings Click on Enrollment
Click
Bulk Enrollment . A
window opens, click Browse
to upload the created CSV file and Import
the same.
Enrollment mail will be sent to all the users listed in the csv file.
Enrollment Process on iOS devices.
The users, upon receiving the enrollment requests, can enroll their device as below:
Users should note down the Unique Passcode. Passcode is case sensitive.
Clicking
the link in the email will open a window to accept the passcode
User
should specify the passcode received in the email and click Continue.
It will validate the passcode and present a confirmation screen. Click
Continue
Click
Install to install the profile
It
will display a warning message. Read and click Install
The
profile will be installed.
Click
Done to view the enrollment status
The device have been enrollment process has been successfully completed
and the device will be listed in Desktop Central.
Once the device enrollment is completed, the device will be scanned and the users will receive a App Catalog and MDM Profile . All the Apps that are distributed by Desktop Central will be listed in the App Catalog. Users can choose the App and install them by clicking on it. Incase of App store App, by clicking on the App users will be prompted to enter their Apple ID and password and the App will be downloaded from the App store. MDM profile is the profile used by Desktop Central to manage the mobile device, if the user removes the MDM Profile, then all the Apps that has been installed through Desktop Central and the policies applied will be reverted.
Enrollment Process on Android devices.
The users, upon receiving the enrollment requests, can enroll their device as below:
User
needs to copy the Server Name, Port Number and passcode given in the
email
Users can download the MDM Android App in the device
Once the download has been successful, Users will be prompted to Click "Install" to start installation.
After the installation gets completed, Users will be prompted to enter the below requested information which were already sent through email
User needs to provide the One Time password
User needs to Accept the terms and conditions to complete the installation
Users need to enable Device Administrator in their mobile device
By Clicking "Activate" the enrollment process would be succeeded
MDM App icon will be listed in the mobile device.
By clicking the MDM App icon, MDM App opens and the end user can see the distributed Apps and associated profiles listed here.
Apps that are distributed
by Desktop Central will be listed in App Catalog. Profiles that are associated
to the devices will be listed under Policies and Restrictions. Device
Details will provide the complete information about the device.
After the Devices are enrolled, you can also view the list of devices, enrolled as per the enrollment time and date. To audit the devices managed by Desktop Central follow the steps mentioned below:
Click MDM Tab
Select Enrollment under Settings
Click Audit.
You can audit the managed mobile devices, by their associated Groups,
enrollment time, date, device name, OS version, model name, product
name etc.
1. Users did not receive the Enrollment Request via Email
Check whether you have configured the Mail Server settings
2. Users are unable to access the URL sent via Email
3. Users have installed the profile, but their devices are not listed in the Desktop Central
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