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Desktop Central 7

Windows Desktop Management Software

Patch Management - Manual Scanning Failure

Problem

You started a Manual Patch Scan but it failed.

Cause

  1. Issues with Agent Installation: Network Path Not found, Logon failure, Network Path and Server Storage issues.
  2. Scanning Timed Out: This may occur if Firewall blocks data, Machine Running Desktop Central has multiple IP Addresses, Virtual Adapters, System is down.

Resolution

Issues with Agent Installation: Refer to the following four KBs

  1. The network path was not found
  2. Logon failure : unknown username or password
  3. No Network provider accepted the given Network Path
  4. Not enough server storage is available to process this command

 

For Scanning Timed Out

  • When the Firewall running in the machine, running Desktop Central Server blocks the data, ensure that the Desktop Central Port (default is 8020) is added to the exceptions list.
  • If the scanning has failed for computers in remote offices, check whether the system is up when the scanning is performed and ensure the service "ManageEngine Desktop Central 6 - Remote Control" is running in the client computers.
  • When the machine running Desktop Central has multiple IP Addresses, like a Virtual Adapter, two NICs, etc, try disabling the virtual Adapters, if any.


Applies to:Patch Scanning, Manual Patch scanning, Patch Scanning Failure, Patch Deployment

Keywords: Scan Patches, Patch Scan Failure, Scan Patches Manually

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