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Software Deployment - Knowledge base

Software Deployment failure - Process Time Out

Problem

The Wait Option has been timed out during Software Installation.

Cause

You may encounter the "Process Time Out" error during Software deployment when:

  1. The installation is waiting for user input
  2. The installation could not be completed within two hours (default timeout) due to reasons like High CPU Utilization rate or Network Traffic  related issues or if the software requires more than two hours to be installed.
  3. The file path to the customization file contains spaces

Resolution

Rule out Silent Installation Switch issues

Try installing the application manually in one computer using the specified silent switches options. You should not get any pop up during the installation. In case you get pop-ups, then check from the software vendor, whether the switches are valid.

Resolve network traffic/CPU utilization issues

Ensure the installation happens at a time when there is less CPU utilization and during non-working hours(off-business hours) so as to avoid Network Traffic related issues. Now, try installing the application manually in one computer using the specified silent switches options . If the software still takes more than two hours for deployment, contact support with the following details:

  1. Log files from Desktop Central Server.
  2. Log files from Desktop Central Agent pertaining to the computer where installation has failed.
  3. The Software Package that you were trying to install.

Specify the Arguments within Quotes

If the file path to the arguments contains spaces, specify them within quotes. For example, if you are installing MS Office application by specifying the MSP file as argument and if the file path to the MSP file contains spaces, you should specify the path to the MSP file within quotes:

\\DCShare\Shared Utilities\Office 2007 Enterprise Install Disk\setup.exe /adminfile  "\\DCShare\Shared Utilities\Office 2007 Enterprise Install Disk\office2007autoinstall.MSP"

In the above example, the directory Office 2007 Enterprise Install Disk has spaces in the directory name and hence it has been enclosed within quotes.

Applies to: Software Installation, Software Installation failure, Process Time Out Error, Software Deployment Status

Keywords: Software Installation Failure, Deploy Software, Install Software on Remote desktops, Software Distribution Status

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