• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Key Features

Network Configuration Management, Network Change & Configuration Management Software, Network Device Management

Configuration Management

Multi-vendor Network Device Configuration
  • Provides an integrated solution for complete change and configuration management for devices from multiple vendors such as Cisco, HP, Nortel, Force10, D-Link, Juniper, NetScreen, Juniper, NETGEAR, Dell, 3Com, Foundry, Fortinet, ADTRAN, Enterasys, Huawei, Extreme, Proxim, Aruba and Blue Coat.
  • Device configuration through SSH, Telnet, SNMP & TFTP protocols
  • Provision for bulk operations such as configuration backup and download
Device Addition & Inventory
  • Automated device discovery using ICMP, SNMP & TCP Ping
  • Snapshot of devices in the inventory
  • Credential profile to reuse credentials across devices
Encrypted Storage of Device Configuration
  • Device configurations are encrypted and stored in the DeviceExpert database, thus making the whole process secure.
Contextual, side-by-side comparison of Configuration
  • Configuration changes pertaining to each device are maintained as separate versions and changes between any two versions can be easily identified as changes are presented side-by-side, highlighted by relevant colours.

Change Management

Real-time Configuration Tracking
  • Real-time configuration change tracking through syslog and scheduled backup
  • E-mail notification on detection of changes
  • Detailed device configuration history providing who changed what and when
Easy Troubleshooting & Quick Recovery
  • Quick recovery for devices with misconfiguration
  • Reverting to any safe version available in configuration history
  • Automatic rollback to a safe configuration on detection of any configuration failure

Compliance & Automation

Network Compliance
  • Provision for examining device configurations for compliance to a defined set of standards/criteria/rules and reporting the compliance status
  • Automated Compliance Check: Support for associating compliance policies to devices, thereby automating the compliance check for each change in configuration
  • Option to define your own compliance policies to cater to the standards of your organization
Configuration Templates & Scripts
  • Templates and scripts have been provided to automate configuration operations. The templates & scripts enable applying configuration changes to multiple devices at one go. Also, the templates provide the benefit of carrying out exact changes with precision.
Automation of tasks through Schedules
  • Administrators can schedule tasks such as device configuration backup, report generation, compliance check and other operations for automated execution at a specified point of time

Audit, Reports & Miscellaneous

Audit
  • Keeps a detailed record of all operations performed on devices
  • Audit records contain the list of all operations performed with details such as who performed the operation, timestamp and the result of the operation
  • Trails can also be generated out of the audit database
Reports
  • Twelve intuitive reports on  Network Inventory, Firmware Inventory, Network Health Status, Configuration Changes, User Permissions, Network Compliance etc
  • HTML, CSV and PDF formats supported with the option to email the reports
Provision for Searching Devices and Configuration
  • Search utility to look for specific words, strings, phrases or a combination of these in device configuration files. Provision to search for specific devices in inventory is also available.
User-friendly web interface
  • All operations of DeviceExpert can be performed through the web UI, which is arranged into various tabs. The arrangement of tabs and screens in the UI are simple to use. Step-by-step instructions for performing various operations have been provided in the form of context-sensitive help, wherever necessary.
Disaster Recovery Tools
  • In the rare event of something going wrong with DeviceExpert, it is important to have a backup of device configuration to recover from the disaster. DeviceExpert provides two utilities to achieve this:
    • Backing up the device configuration files
    • Backing up the entire Database

Once you have the backup, all data can be recovered in a few minutes.

To know about the top benefits of using DeviceExpert, click here.