Contacting Technical Support


 

The Support tab gives you a wide range of options to contact the Technical Support team in case you run into any problems.

 

Link Description
Request Technical Support Click this link to submit a form from the EventLog Analyzer website, with a detailed description of the problem that you encountered
Create Support Information File [SIF] Click this link to create a ZIP file containing all the server logs that the Technical Support team will need, to analyze your problem. You can then send this ZIP file to eventlog-support@manageengine.com or upload the ZIP file to our ftp server by clicking on Upload to FTP Server, in the pop-up window provide your E-Mail id and browse for the zipped SIF file and then press Upload.
Reset LogCollector Is used for running EventLog Analyzer in the debug mode. Please contact eventlog-support@manageengine.com before invoking Reset LogCollector.
Troubleshooting Tips Click this link to see the common problems typically encountered by users, and ways to solve them
Need a Feature Click this link to submit a feature request from the EventLog Analyzer website
Log Level Setting Click this link to set the granualarity level of server logs to be stored in the log files
Toll-free Number Call the toll-free number +1 888 720 9500 to talk to the EventLog Analyzer Technical Support team directly
User Forums Click this link to go to the EventLog Analyzer user forum. Here you can discuss with other EventLog Analyzer users and understand how EventLog Analyzer is being used across different environments
Join Meeting Click this link to join a meeting with EventLog Analyzer team if it is in progress and if you have a invitation with Meeting Key or Meeting Number or register for a future meeting. There will be two meeting services available viz., ZOHO Meeting and Webex.
 
Feedback At any time, you can click the Feedback link in the top pane, to send any issues or comments to the EventLog Analyzer Technical Support team.

 

The Support tab also displays the latest announcements and discussions in the EventLog Analyzer user forum

 

Procedure to resolve EventLog Analyzer issue with EventLog Analyzer support

 

Best in the industry technical support and other informal means to get EventLog Analyzer issues resolved.

Adopt the following ways progressively.

 

Knowledge Base & Community

Best in the industry technical support

 

Procedure to create a Support Information File (SIF) and send the SIF to EventLog Analyzer support

 

We would recommend the user to create a Support Information File (SIF) and send the SIF to eventlog-support@manageengine.com The SIF will help us to analyze the issue you have come across and propose a solution.


The instructions for creating the SIF is as follows:

Procedure to create SIF and send the file to ZOHO Corp., if the EventLog Analyzer server or web client is not working

 

If you are unable to create a SIF from the web client UI, you can zip the files under 'log' folder, which is located in <EventLog Analyzer Home>\server\default\log (default path) and send the zip file by upload it in the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com

 

 

 

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