Adding New Solution

 

KBase module is the solution database with resolutions for various problems encountered by your FacilitiesDesk team. It can have solutions grouped under various topics for ease of locating the corresponding solution. You can add new solutions to the existing knowledge base.

 

To add new solutions,

  1. Click Kbase tab in the header pane. The list of All topics along with the Most Popular KBase and Most Recent KBase is displayed.  

  2. Click New KBase button to open the New KBase form.  [OR]

    Click Create link -> KBase option to open the New KBase form. The title, contents, and topic fields are mandatory.

  3. Enter a Title for the solution you wish to add in the given text field. The title can be a summary of the complete solution in one line that will exactly tell what the solution is all about.

  4. Now enter the complete solution in the Contents text field.

  5. If this solution requires any additional files to support the article, then you can attach the same. Click Attach a File button. The Add / Remove Attachment window pops up.

    1. Click Browse.

    2. Select the file(s) that you wish to attach to the article and click Open.

    3. Click Attach. The files can be added one-by-one only.

    4. Once you finish adding all the files, click Done. The files attached will be listed in the Newly attached files field.

  6. The topic field lists all the available topics and sub-topics. Select the topic in which you wish to add the current solution.

  7. The keywords are optional, but the presence of a keyword for the solution will help in improving the search capability and will provide accurate search results. While entering multiple keywords, separate them with comma.

  8. To publish the Kbase in the self-service portal also, select the check box Publish this Kbase in Self-Service Portal also.

  9. Click Add. If you do not wish to add the solution then click Cancel.

FacilitiesDesk - Integrated Facilities Management Software

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