Closing Requests

 

When a request is completely attended to and the reported problem by the requester has been solved, then the request can be closed.

 

To close a request,

  1. Click the Work Request tab in the header pane.

  2. Click the Title of the request to be closed from the Requests list view page. The request details page opens.

  3. Click the Close Request link under the Tasks block. The request is closed.

Note: If the mandatory fields are not entered then an error message is shown asking you to enter the value for the fields.        

 

Alternatively, you can also Close the request when the request is in editable mode. Select Close status from the Status combo box. The status of the request is changed to closed   

Also you can reopen a request from the closed state to open state. To do this, open the closed request you wish to reopen in the editable mode and change the status field from Closed to Open. When a request is opened from the closed state, you can change the Due By time of the request when it is in the editable mode. Also, the closed date is removed once the request is reopened. When this request is finally closed, the completed date is updated and the Time taken to close is recalculated taking the reopened period into account.

 

To close more than one request at a time

  1. In the Request list view page, select the check boxes available beside the Request Name to be closed.

  2. Click the Close button.

To view the closed requests

  1. From the Request list page, select Completed Requests from the Filter drop-down menu. This lists all the closed requests.

  2. To view the closed requests which were assigned to you, select My Completed Requests.

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