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Work request level is to indicate the complexity of a request. Say, all information requests, which does not require any action to be taken can be classified as Level 1. The requests which involves minor level of action such as, providing the requester some tips to resolve the issue can be classified as Level 2 and so on.
To open the request level configuration page,
Click the Admin tab in the header pane.
In the Work
Request block, click the Work Request
Customizer icon . The category list page opens.
Click Level from the menu on the left hand side of the page to open the Level List page.
Add Level
To add a request level,
Click Add New Level link at the top right corner of the page. The Add Level form opens.
Specify a unique Name for the level and Description in the corresponding fields. Please note that you cannot add two levels with the same name.
Save the details.
If you want to add more than one level, then instead of clicking Save,
click Save and add new button. This adds the new level and reopens
the add level form.
At any point, if you decide not to add the new level, then click Cancel
to get back to the level list. Clicking the View List link on the
top right corner of the add level form also takes you to the level list
view.
Edit Level
To edit an existing level,
Click the edit icon beside the level name to be edit.
Modify the details and Save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.
Even while editing a level, if you wish to add new level, then click Save and add new button instead of clicking Save button after making the changes.
Delete Level
In the Level List
page, click the delete iconbeside the level name to be deleted.
A dialog box pops up asking your confirmation on the delete operation.
Click OK to proceed. If you do not want to delete the level, then click Cancel.
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