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Click Work Request tab in the header pane. The request list view page opens. By default all the requests in Open Status is displayed.
Click on the Title of the request to be edited.
From the request details page, click the Edit button to edit the request. The request form opens in editable format.
Modify the details and Save the changes.
Bulk Edit
You also have bulk edit option in FacilitiesDesk management. Using this option you can edit more that one request together.
Say, If you receive work requests on the failure of Coffee Vending machine in the 2nd floor of your organization and in each request the values for the fields are specified differently. In this case if you want to have common field values for all the requests then, you can do bulk edit and change the values for the requests simultaneously.
To Bulk Edit,
From the request list view page, select all the requests to be edited by enabling the check box.
Click Edit Request button. The Editing Requests page opens. The page title displays the requests ID on the top left side of the page.
Select the values for the fields from the combo box. Click Update button to update the changes.
At ay point of time if you wish to cancel the operation click Cancel button.
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