![]() ![]() ![]() |
For making FacilitiesDesk available and usable for all your customers, you need to add requesters and supervisors, and define their roles. This enables the requesters to log in to the Self-Service Portal to check the status of the issues reported by them, submit requests, and search the knowledge base online. The added supervisors can log in to the FacilitiesDesk application and pick up requests, review and resolve requests assigned to them, add solution articles, and so on. The user management configurations allow you to add requesters, supervisors, define roles, and login access permissions.
The various user management configurations are,
![]() ![]() ![]() |