Duplicate Request

 

If a single request has multiple issues in it then to solve the issue it requires more than single supervisor. In such cases the request can be duplicated and each of the duplicated requests can have only one issue. This makes it easier for the supervisor to take ownership and complete the task independently.

 

To duplicate copies of the request,

  1. Click the Work Request tab in the header pane. The request list view page opens.

  2. Click the Title of the request to be duplicated.

  3. From the request details page, click the Actions menu on the top right of the page --> select Duplicate Request option. The Copy Request window pops up as shown below,

  1. Enter the number of copies in the text field provided beside the Number of Copies label. The maximum value you can enter is 9. If you need more than 9 copies of the request, then you need to invoke Copy Request again.

  2. Click Copy to make the copies of the request. The new copies of the request is assigned with new request ID, which uniquely identify them. The rest of the information is retained as it is.

Once you have created the copies of the request, you can edit the same to contain only the necessary information and assign appropriate supervisors. You can modify the request copies by editing the copy of the request.

 

While copying the request, the Notes added to the original request (if any) will not be present in the duplicated requests. Also, the Created Date and Due by Date will be different from that of the original request.

 
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