Configuring Mode

 

By default, a request can be sent to the Facilities management team in three different ways

  1. Requester can call the facilities desk supervisor and tell him the requirement and he will in turn file a request.

  2. You can submit your query through web-based new request form, like logging in to the self-service portal and filing a request

  3. Or you can sending an E-mail to the support team, which will automatically get logged as a service request in FacilitiesDesk.

If there are other methods of reporting a request to the FacilitiesDesk team in your organization, you can add the corresponding mode. To open the mode configuration page,

  1. Click the Admin tab in the header pane.

  2. In the Work Request block, select Work Request Customizer icon Request Form Customizer Icon. The category list page opens.

  3. Click Mode from the left menu on the left hand side of the page. The Mode List page opens.

 

Add a Request Mode

  1. Click the Add New Mode link at the top right corner of the page.

  2. Specify the Mode Name and Description in the corresponding fields. The mode name should be a unique name and is a mandatory field.

  3. Save the settings.

If you want to add more than one mode, then instead of clicking Save, click Save and add new button. This adds the new mode and reopens the add mode form.

At any point, if you decide not to add the new mode, then click Cancel to get back to the mode list. Clicking the View List link on the top right corner of the add mode form will also take you to the mode list view.

 

 

Editing a Mode

  1. Click the edit icon beside the mode name you wish to edit.

  2. Modify the details and Save the changes.  At any point, if you wish to cancel the operation that you are performing, click Cancel.

Even while editing a mode, if you wish to add new mode, then click Save and add new button instead of clicking Save button after making the changes.

 

To Delete Mode,

  1. Click the delete iconbeside the mode name to be deleted. A dialog box pops up asking your confirmation on the delete process.

  2. Click OK to proceed. If you do not want to delete the mode click Cancel.

FacilitiesDesk - Integrated Facilities Management Software

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