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Reports in FacilitiesDesk can be classified as Request Timespent Reports, Move Reports, Space Reports, Reports by all requests, Reports by completed requests, Reports by SLA Violated Requests, Reports by pending requests, Request Summary Reports, Survey Reports, Resources, Purchase and Contract reports.
These reports provide information
on the supervisor's time spent on requests and the cost per supervisor
based on the time spent. You can group the report information based on
category, department, requester and supervisor attending to the request.
The time spent report by requester, gives you an idea on the cost per
requester and the number of request.
By default, the help desk reports will be created for the current week.
You can choose any custom period of your choice or choose to create reports
for last week, or this month, or for just this day. All these reports
can be used for analysis purposes. For example, the reports mapped against
the parameter supervisor can be used to measure the supervisor responsiveness
and load handling capability.
Move Reports
Under these reports, you have Move Report by Priority, Supervisor, Moves From Room, Moves To Room. Which provides information on Priority, Supervisor, Craft person, Requester, From room and To room.
Space Reports
Under these reports you have Employee Distribution by Department, Region, Site, Building, Floor and Room. Room Area vs Room Standard Area, Room Vacancy by Region, Site, Report and Floor. These reports give complete information on all the space related information such as room area, room vacancy, employee distribution and so on.
Reports by all requests
These reports provide you with graphical view of all open and closed requests by category, group, created date, department, due date, level, priority, status, supervisor, status by category, status by level, status by priority, status by technician.
Also they can be exported as HTML file, PDF file, XLS file and CSV file.
To save the report in a particular folder click Save report as button this opens the Save Report page. Specify the Report Name and if you wish the report to be viewed by all select Every One (Public) report. If you wish to view the report by just yourself (Private), select Just me button.
Select the Folder name from the Save-in-Folder combo box. If you wish to add new folder click Add New Folder link.
Specify the Description about the report in the given text field and Save the details.
You can also Schedule reports, View query, mail this reports for these reports. These options are available for all the report types under each report title.
Reports by completed requests
These reports show the distribution of completed and closed requests. Similar to Report by all request, these reports are also generated based on various parameters such as priority, department, created date, due date, supervisor, and category.
Reports by SLA Violated requests
These reports display the distribution of the requests that have violated the SLA that was applicable on them. You can view these violations based on the request category, the department from which the request was generated, and the supervisor who handled the request.
Reports by pending requests
This shows the distribution of all pending requests for a specific period of time, based on different parameters, such as priority, department, supervisor, category, due date, created date.
Request Summary requests
These reports provide you with a high level view of the requests received and closed during a particular period, date-wise. The summary reports available are the received request summary reports by date and closed request summary reports by date. These reports are generated on the parameters of request received or closed by supervisors, request received or closed in a specific category, priority, and mode.
These reports provide you with the summary details on the survey results based on various parameters. All these reports help in measuring the efficiency and effectiveness of the support team and take respective corrective actions.
Under Survey reports you have,
Survey Overview Report which gives you the overall ratings of each of the questions in the survey based on the feedback of the users who took the survey. The ratings give you an idea about the value that is associated with the corresponding question. This report provides both tabular and a graphic representation of the results.
Survey Results by Category report has the survey information grouped based on the category. Against each category, the points gained by each of the survey questions will be tabulated. Depending on the kind of survey questions, this report will provide valuable information based on individual request categories.
Survey Results by Department has the survey information grouped based on the department from which the requests originated. The points for each question of the survey is mapped against the department name from where the request originated.
Survey Results by Level has the survey information grouped based on the level of the requests. The points for each question of the survey is mapped against the level of the request for which the survey was sent.
Survey Results by Mode has the survey information grouped based on the mode of the requests. The points for each question of the survey is mapped against the mode of the request for which the survey was sent. This also gives you an idea on the mode of request that is most frequently used to create a new request.
Survey Results by Priority has the survey information grouped based on the priority of the requests. The points for each question of the survey is mapped against the priority of the request for which the survey was sent.
Survey Results by Requester has the survey information grouped based on individual requester. This helps you in finding out which requester has sent the maximum number of requests and any other information based on your survey questions. This will give you an idea of the users perspective and help you in deciding about the corrective actions that need to be taken to make the support team more efficient and effective.
Survey Results by Supervisors has the survey information grouped based on individual supervisors. Each of the survey questions will carry some value and based on this value, the average value for the questions will be marked against the supervisors. These points will enable you to objectively measure the supervisors efficiency and effectiveness from the users perspective and take any corrective measures, if required.
Under resources reports you have, resources by product type, resources by vendor, resources types by site. Resources by product types gives the graphical view as well as the tabular view of all the resources (assets) available for all default and newly added product types. Resources by Vendor gives the graphical and tabular view of all the resources in the organization based on the vendor name. The name of the vendor will be in X-axis and the resource count will be in Y-axis. Resource Types by Site lists all the available resources in your organization distributed across each sites of your company.
Under purchases you have reports based on PO Vendors, PO by Ordered Date, PO by Required Date, PO by Status. Purchase orders by vendors gives the graphical view and tabular view of all the approved, pending for approval, partially approved, closed, overdue, po's due in next 7 days, po's due in next 30 days purchase orders classified based on the vendor name. Purchase orders by ordered date gives the graphical view and tabular view of all the approved, pending for approval, partially approved, closed, overdue, po's due in next 7 days, po's due in next 30 days purchase orders classified based on the ordered date. Purchase orders by required date gives the graphical view and tabular view of all the approved, pending for approval, partially approved, closed, overdue, po's due in next 7 days, po's due in next 30 days purchase orders classified based on the required date.
Under contracts reports you have reports based on Active contracts, Contracts by Max value, Contracts by status, Contracts by vendor and Expired contracts. Active Contracts shows all the open contracts in your organization in a graphical and tabular view. Contracts by Max Value shows all the contracts which costs above 1000$ will be displayed in both graphical and tabular view. Contracts by Status shows the list of all contracts with its status level such as, open contracts, expired, expired in the last 30 days, expiring in next 7 days and expiring in next 30 days in a graphical and tabular view. Contracts by Vendor shows all the contracts with all status level but classified based on the vendor. Expired Contracts shows the list of all the expired contracts in your organization.
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