Configuring Request Additional Fields

 

You can have your own customized additional fields apart from the default fields in the new request form. You can collect additional information about the request using additional fields.

  1. Click the Admin tab in the header pane.

  2. In the Work Request block, select Work Request Customizer icon Request Form Customizer Icon.  The Helpdesk Category page opens.  

  3. Click Request - Additional Fields link from the left menu. The Request Additional Fields opens. You can add text fields, numeric fields, and date type fields in the form.

 

Configuring Additional Text fields

  1. By default the list of all additional text fields are displayed. Specify the Label for the Workstation Additional Fields.

  2. Specify any relevant information about the additional fields in the Description text field.

  3. Specify the Type of the text field by enabling the radio button. It can be either Single- Line, Multi – Line or drop down menu list.

  4. Specify the Default Values in the given text field.

  5. Click Save to save the settings.  

 

Configuring Additional Numeric fields

  1. Click on the Numeric tab. You can configure 4 additional numeric fields for a workstation.

  2. Specify the Label for the additional field. This is a mandatory field.

  3. Specify any relevant information about the additional fields in the Description text field.

  4. Click Save to save the settings.

Configuring Additional Date/Time fields                

  1. Click on the Date/Time tab. You can configure 4 additional fields for a workstation.

  2. Specify the Label for the additional field. This is a mandatory field.

  3. Specify any relevant information about the additional fields in the Description text fields.

  4. Click Save to save the settings.

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