View Requester Details and Requests by Requester

 

To get additional contact information about the requester,

  1. Click the Work Request tab in the header pane. The request details page opens.

  2. Click the Title of the request for which you like to view the requester details.

  3. From the request details page, click Actions menu --> select View Requester Details option from the list. The Requester details page opens as shown below,

  1. The Requester details page displays requester department name, e-mail ID, phone, mobile and description.

  2. Once you have finished viewing the details, click the Close link available at the top right corner of the pop-up.

View Requests by Requester

If you would like to view all the requests raised by the same requester,

 

From the request details page, click the Actions menu --> select the View Requests by Requester option from the list. All Requests by requester page opens which, shows all requests raised by the same requester as shown below.

 

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