Viewing Requests Based on Filters

 

ManageEngine FacilitiesDesk allows you to view the requests based on the filter criteria. On selecting the filter from the combo box, the requests related to the filter criteria gets displayed. You can also set the number (count) of requests to be displayed and also set the auto refresh for every specific time period in the request list view page.  

 

Auto Refresh Request List View Page

  1. Click the Work Request tab in the header pane. The Request list view page opens.

  2. Below the header tab on the top right corner of the page, you have Refresh this page link.

  3. On clicking the arrow mark the text field opens with a drop down box.

  4. Select the time duration from the combo box. By default, the value set is Never.

  5. Click the Set button to set the duration . The time duration is set and the page will be refreshed on every specified time.

 

 

Setting Number of Requests to be listed in the request list view page

 

You can set the number of requests you would like to display in the request list view page. Clicking the Work Request tab displays all the open requests available in the FacilitiesDesk. Say for example, if there are more than 1000 open requests then it would be difficult to view all the requests in a single page. In this case, you can set the number of requests to be displayed per page from the option available in the request list view page.

  1. From the request list view page, select the number of requests to be displayed in the page by selecting from the combo box.

.  On selection the number gets set automatically.

 

Viewing Requests based on Filters

 

You have two different filter categories to view the specific set of requests. The filter categories are, Work Request & My Views. To view the requests listed under these specified filter categories,

  1. From the Request list page. Select the Filter Showing combo box. You can see the list of all filters from he list. Select any one of the filter from the list based on your priority.

Work Requests

All the incoming requests will be categorized based on the status of the request. Ex: All the requests that are not assigned to any supervisor will be categorized under Unassigned Requests.  Thus all these request status titles are listed under the Filters option. On selecting the specific title corresponding set of requests gets listed in the request list view page as shown below,

 

 

My Open Or Unassigned Requests

All your open requests & the requests that are not assigned to any technicians will be listed under this option.

 

Unassigned Requests

All the requests that have not been assigned to any technician will be listed under this option.

 

My Open Requests

When you click the requests tab, this filter is selected by default and lists all the request that are assigned to you in the open status.

In addition to this if you have any requests placed in Groups, then you will also have option to filter the requests based on a specific Group alone. You can also perform a column sort of the requests.

 

My Requests On Hold

All your assigned requests that are kept on hold will be listed under this option.

 

My Overdue Requests

All your assigned requests that have crossed the scheduled time will be listed under this option.

 

My Pending Requests

All your assigned unfinished requests are listed under this option.

 

My Requests Due Today

All your assigned requests that are due for the current day will be listed under this option.

 

My Completed Requests

All your assigned requests that are closed will be listed under this option.

 

Open Requests

All the open requests irrelevant of the technician will be listed under this option.  

 

Requests On Hold

All the requests that are kept on hold irrelevant of the technician will be listed under this option.

 

Overdue Requests

All the requests that have passed due by time irrelevant of the technician will be listed under this option.

 

Requests Due Today

All the requests that are due for the day irrelevant of the technician will be listed under this option.

 

Pending Requests

All the unfinished requests irrelevant of the technician will be listed under this option.

 

Completed Requests

All the closed requests irrelevant of the technician will be listed under this option.

 

All Requests

All requests on all status say (closed, pending, open) will be listed under this option.

 

 

My View

All your customized views gets listed under the my view list. You can apply various filters to this list and view a specific group of requests of your choice. This filtering helps you focus on the selected set of requests.    

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