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You can set the default values for each of the configuration parameters for FacilitiesDesk in the new work request form. On setting the configuration values, they get displayed in the new work request form by default . The requester can change the values while submitting the request. These default values can be changed/modified any time.
To configure the request default values,
Click the Admin tab in the header pane.
In the Work Request block,
click the Work Request Customizer
icon. The category list page opens.
Click Request Default Values from the left menu on the left hand side of the page. The Request Default Values page opens.
Select the default Level, Mode, Priority, Group value to be set in the request form from the combo box. The selected values will be set as default value in the maintenance request form.
Say, If you set the value for Mode as E-mail, then in the new request form the default value for Mode is displayed as E-mail.
Click Save. This saves the request default settings.
Note: The Administrator is allowed to configure the list of Resources to be displayed in the Add Request Form of the Self-Service Portal. If the "Show resources associated to requester in Self-Service Portal" is checked, only those resources which have been associated to the Requester will be shown in the Add Request Form of the Self-Service Portal, else all the resources will be shown.
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