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You can create a notification mail template which will be sent to the technician on expiry of the contract. To add a custom contract notification template,
Click the Admin tab in the header pane.
In the Contracts
block, click the Custom Contract Notification
Template icon . The Contract Expiry Notification
template opens.
The Contract Expiry Notification Template block consists of two fields namely, Subject and message.
Subject
The subject content and variable what you specify in the template
will be sent as notification mail to the technician. You can add or change
subject content and subject variables. To change the subject variable,
select the variables from the list available on the right hand side of
the page.
Example: The variable
$Contract Name &
$Contract ID is replaced with the corresponding values say, Contract
Name - Maintenance Contract and Contract ID - MN 1002 in the mail.
Message Details
Specify the message content and select the message variables from
the list available on the right hand side of the page.
Save the template. Every time a contract expires this notification template will be sent as mail to the technician.
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