Mobile Client

 

ManageEngine FacilitiesDesk mobile client improves the efficiency and productivity of your facilities system by providing supervisors with the ability to instantly access their tickets while they are away from their desk through their mobile devices. It is a complete browser based web application supporting various request features like viewing tickets, adding a new ticket, closing resolved tickets, assigning tickets, adding worklog, adding resolution and deleting a ticket.

 

FacilitiesDesk Mobile Client is compatible with mobile devices such as Blackberry and iPhone, and is accessed through the mobile browser on typing the url http://<machine-name>:<port-number>, which redirects to the 'mc' context.

 

Features

 

Limitations   

 

 

Getting Started

On connecting your mobile device to http://<machine-name>:<port-number>, the screen opens to displays the login page.

Click Login button.

 

Note: FacilitiesDesk Mobile Client does not support Single Sign-On (SSO).

 

 

 

On logging into the application from your mobile device, the home page displays the Dashboard, Requests and Logout options.

 

Dashboard

The dashboard of the logged in supervisor comprises of the number of all overdue requests, requests due to be completed today and the pending requests. Click on a section to display the list of request under it.

Note: If there are no requests under any section say, there are no pending requests for the logged in supervisor, then the link to view the pending requests is not available.

To revert back to the Home page click on Home > link or the home icon on the top right corner of the page.

 

Requests

Selecting Requests from the dashboard takes you to 'My Pending' requests by default. The requests view options comprises of My Pending Requests, All Pending Requests and All Requests.

Note: The request list view and the actions performed on the requests is based on the roles assigned to the logged in supervisor.

 

Request List View

Request List View displays the title of the request, requester, status of the request, created date and time and supervisor assign icon.

 

- unassigned requests i.e., request is not assigned to any supervisor.  

- request is assigned to a supervisor.

- request assigned to the logged in supervisor.

 

The request list view displays a total of five requests in a page. You can navigate to other pages using the navigation options below the page. To revert back to the Home page, click the Home > link or the home icon on the top right corner of the page.

 

 

Creating a New Request

Requests raised through phone calls can now be instantly created from your hand-held device on entering details such as, requester name, request title and description.

Click New in the request list view page.

Click Add to save and add the request in the request list view.

 

Note:

 

Viewing Request Details

Click on the request you wish to view from the request list view page. The request details page displays the Request ID, Requester, Status of the request along with the overdue flag, Supervisor assigned to the request, Due by Time of the request along with the priority color code, Subject and Description.

 

Click More details... link to get the entire detail of the request such as, request type, impact, status, due by time, response due by time and so on.

If the description exceeds 250 characters then (More...) link appears. Click the link to view the entire description.

Click More.. button to add resolution and worklog.

If the request is resolved, click Close. Click Delete to discard the request completely from the application.

 

 

Assigning requests to Supervisors

If you are assigning requests to supervisors using your mobile device, then the list of all the available supervisors are displayed.  

  1. Select the check box beside the request.

  2. Click Assign. Select the radio button beside the supervisor.

  3. Click Assign.

Note: An error message does not occur if a request is assigned to a supervisor with restricted access permission and if the supervisor is not associated to the site. Instead the request is not assigned to the supervisor.

 

 

Adding Resolution to a request

  1. From the request details page, click More..

  2. Click Add beside Resolutions. Enter the resolution in the text field.

  3. You can also change the status of the resolution from Change State to drop down list.

  4. Click Save.

 

 Note:

 

Viewing/Editing Resolutions for a request

  1. Click More.. from the request details page.

  2. If the resolution is added to the request then the Edit and View link appears.

  3. Click View to view the resolution. The resolution along with the supervisor submitted the resolution is displayed.

  4. From the view resolution page, click Edit to modify the resolution. You can edit the request from More.. -> Edit link.

  5. Edit the content and if necessary change the status.

  6. Click Save.

 

Adding Worklog for a request

You can add the time spent details for a request from your mobile device.

Click More.. from the request details page.

Click Add link beside Worklog.

 

Click Save. The name of the supervisor along with the time taken to resolve the request and the cost is displayed.

 

Note:

 

Adding Craft person Worklog

You can add the time spend details of the craft person from your hand held device.

Click More..from the request details page.

Click Add link beside Craft person WorkLog.

 

 

Click Save. The name of the craft person along with the time taken to resolve the request and the cost is displayed.

 

Note: The craft person's cost per hour should be configured in the server.

FacilitiesDesk - Integrated Facilities Management Software

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