Configuring Priority

 

Priority of a request specifies the importance of a request. To open the request priority configuration page,

  1. Click the Admin tab in the header pane.

  2. In the Work Request block, select the Work Request Customizer icon . The category list page opens.

  3. Click Priority from the left menu on the left hand side of the page. The Priority List page opens.

Adding Priority

  1. Click the Add New Priority link at the top right corner of the page.

  2. Specify a unique name for the priority in Priority Name field.  

  3. Also specify the Description about the priority in the given text field.

  4. Save the details. At any point you wish to cancel the operation, click Cancel.

If you want to add more than one priority, then instead of clicking Save, click Save and add new button. This adds the new priority and reopens the add priority form.

At any point, if you decide not to add the new priority, then click Cancel to get back to the priority list. Clicking the View List link on the top right corner of the add priority form will also take you to the priority list view.

 

 

Edit Priority

  1. In the Priority List view page, click the edit icon beside the priority name to be edited.

  2. Modify the details and Save the changes. At any point, if you wish to cancel the operation you are performing, click Cancel.

Even while editing a priority, if you wish to add a new priority, then click Save and add new button instead of clicking Save button after making the changes.

 

 

Delete Priority

  1. In the Priority List page, click the delete iconbeside the priority name to be deleted. A dialog box pops up asking your confirmation on the delete process.

  2. Click OK to proceed with the deletion. If you do not want to delete the priority, then click Cancel.

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