Managing Topics

 

This option provides you the ability to organize your solutions in a logical manner that would meet your organization's needs such as add new topics, rename an existing topic, and move topics and subtopics to a different parent topic.

To manage topics

  1. Log in to the FacilitiesDesk application using your user name and password.

  2. Click the Kbase tab in the header pane. This opens Kbase home page.

  3. Click Manage Topics button (OR)

  4. Click the title of the solution. This will open the solution details page. From the solutions details page ---> Click the Manage Topics button. This opens the manage topics page displayed with all the available topics and their subtopics listed in the hierarchy.  

To Add a New Topic

  1. In the Manage Topics page, click the Add New Topic link on the right hand side of the page. This opens the add new topic form.

  2. Enter the name of the topic in the Topic Name field and choose the parent topic under which you want to place the new topic.

  3. Click Add. The topic is added as subtopic to the parent topic. The newly added topic will be available in the topics list. A message is displayed stating that the new topic is added successfully.  

To Rename a Topic

  1. If you would like to rename a topic then select the Rename link available horizontally straight to the topic name on the right hand side of the page. This opens the Rename Topic page.  

  2. Modify the name and Save the changes.

The changes made to the topic name are displayed in the available topics list and a message is displayed above the list.

 

To Change a Parent Topic (Moving a Topic)

  1. Click Change Parent link available horizontally straight to the topic name on the right hand side of the page. This opens the change Parent Topic form.

  2. Choose a parent topic  from the text box, by default, the current parent topic to be moved is selected.

  3. On selecting the parent topic Save the changes. If you do not want to move the topic to a different parent topic, then click Cancel.

Note

Note: You cannot move a topic as a subtopic to its current child topic.

 

To Delete a Topic

  1. Click the Delete link on the right hand side of the topic name. A confirmation dialog box pops up asking your confirmation on the delete operation.

  2. Click OK to proceed. The topic will be deleted from the list and a message will be displayed stating that the topic is deleted.

When a topic is deleted, by default, the solutions for the topic will also be deleted and if there are any subtopics, then they are moved to the /Topics Root.

You can later choose to move the topics as child topics to other parent topics. But if you want to override the default actions performed during the delete operation, move the subtopics of the topic which you plan to delete, under a different parent topic of your choice. Also, if you do not wish to delete the solutions that are available under the topic to be deleted, then you can move the solutions to other topics. For this, when you click the Delete link and are led to the confirmation page,

  1. Select the check box below the first point. This opens the topic list box, and enables you to move the reference of the solutions of the topic to a different parent topic of your choice.

  2. Select the parent topic of your choice from the list box.

  3. To move the subtopics to a different parent topic, select the check box below the second point in the confirmation page.

  4. In the topic list box, select the parent topic of your choice under which the subtopics of the current parent topic that is being deleted can be moved.

  5. Click Confirm.

This deletes the topic after moving the solutions and subtopics from the deleted topic to the parent topic you selected.

 

 


Note

Note: You cannot move a subtopic of the topic that is going to be deleted, as a subtopic to another child topic of the same parent topic which is going to be deleted.

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