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You can set the operational hours of your organization. The operational hours that you configure is used while calculating the request due by date and time. To set the organization's operational hours,
Click the Admin tab in the header pane. The configurations wizard page opens.
In the Work
Request block, click the Operational
Hours icon. The Operational Hours form opens as shown
below,
In the above form, set the Start Time and End Time. This specifies the working hours of your organization. If your organization works 24 hours, then select the Round the clock Operational hours (24 hours) radio button.
Now, select the days that your organization works by selecting the check boxes provided beside the days of the week.
Click Save. At any point if you wish not to modify the operational hours, then click Reset.
Edit Operational Hours
To modify the operational hours details,
From the configuration wizard page, select the Operational Hours icon.
The Operational Hours page opens with the previously configured values.
Modify the details and save the changes.
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