Viewing Survey Results

 

You can view the survey results filled in by the requester from this page. survey is defined and a survey mail is sent to the requester. By sending the survey mail you can request the requester to answer the survey questions to improve the service provided by facilities management team. The survey replies by requesters will be listed under this section. Once the requester completes the survey, the administrator and the requester who took the survey can view the survey results. To view the survey results,

  1. Click the Admin tab in the header pane.

  2. In General block, select Survey Results icon.  The Survey Result page opens.

  3. Click the subject link of the survey result. This opens User Satisfaction Survey page.

In the user survey page you can view three blocks of information such as Survey Details, Requester Comments & Suggestions and Requesters Answers.

In the survey details you can view survey sent to, date, time, reason, survey ID, created on, answered on and closed on information.

You can view the requester comments, suggestions and their answers in their corresponding blocks.

You also get the satisfaction level summary in percentage.

 

Note:

  1. The View Survey Results link appears only if the requester has completed taking the survey. Else this link will not be present.

  2. Once the survey is submitted, the responses cannot be changed.

 

FacilitiesDesk - Integrated Facilities Management Software

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