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To forward a request,
Click the Work Request tab in the header pane. The request list view page opens.
Click the Title of the request to be forwarded.
From the request details page, click the Reply menu --> select Forward option from the list. The Send Email page opens as shown below,
Specify the To email address in the given text field. Also if you would like to send the mail to more than one person then specify the same in the CC field with coma as separator.
Specify the Subject in the given text field. This is a mandatory field.
Click Attach a File button to add files as attachments to the mail.
Edit the Description or you can also send the same description to the specified person.
Send the mail. If you want to send the same information to more than one person, then enter the email IDs of those people in the To or CC field with comma as a separator.
Alternatively, you can also forward mail by clicking
Forward button in the request details page
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