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The requests that are received in FacilitiesDesk will be taken up by the supervisors and will be in various stages of completions. For ease of managing the requests and to know the status in which each of the received requests are in, FacilitiesDesk allows you to create various request status under which you can group requests. These status can either be In Progress or Closed. While creating a status, you can also choose to stop the request timer for the status that is being created. Depending on the need of your organization, you can create various such status, which will be listed in the status drop-down menu in the Work New Request form.
To open the status configuration page,
Click the Admin tab in the header pane.
In the Work Request block,
select Work Request Customizer icon . The category list
page opens.
Click Status from the left menu on the left hand side of the page. The Status List page is displayed.
Click the Add New Status link available at the right top corner of the Status list page. The Add Status form opens.
Specify a unique name for the status in the Name field. Name is a mandatory field.
Select the Type to which the status belongs. The status type allows you to identify whether the status that you are adding is still in progress and hence should be a part of the open requests or should be moved to the closed requests. If the added status requires the timer of the request to be stopped, then you need to set the check box Stop timer.
If you wish, you can enter the status Description specify in the given text box.
Click Save. The new status is added.
If you want to add more than one status, then instead of clicking Save, click Save and add new button. This adds the new status and reopens the add status form.
At any point, if you decide not to add the new status, then click Cancel to get back to the status list. Clicking the View List link on the top right corner of the add status form will also take you to the status list view.
In the Status List
page, click the edit icon beside the status name
to be edited.
Modify the details of the status. If the status belongs to the In Progress type, then you can choose to stop or start timer. If the request status belongs to the completed type then you cannot edit the type of the request status.
Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.
Even while editing a status, if you wish to add a new status, then click Save and add new button instead of clicking Save button after making the changes.
In the Status List
page, click the delete iconbeside the status name that you wish to delete. A dialog box
pops up asking your confirmation on the delete process.
Click OK to proceed with the deletion. If you do not want to delete the status, then click Cancel.
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