Configuring Urgency

Urgency is the necessary speed involved in solving an incident or problem of a certain impact. To open the Configuring Urgency details page,

  1. Click on the Admin tab in the header pane.

  2. In the Work Request block, click the Work Request Customizer icon. The category list page opens.

  3. Click Urgency from the left menu on the left hand side of the page. By default you have four Urgency Details listed in this page.

 

Add Urgency

  1. From the Urgency Details List page, click Add New Urgency link on the right hand side of the page. The Add - Urgency details page opens.

  2. Specify the Name of the Urgency in the given mandatory text field.

  3. Specify the urgency details in the Description text field.

  4. Save the changes.

  5. Click Save and Add New button to save the urgency and add another urgency.

 

Edit Urgency

  1. In the Urgency Details page, click on the edit icon  beside the urgency name which you want to edit.

  2. Modify the details of the urgency.

  3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

  4. Even while editing an urgency, if you wish to add a new urgency, then click Save and add new button instead of clicking Save button after making the changes.

 

Delete Urgency

  1. In the Urgency Details page, enable the check box beside the urgency name which you want to edit.

  2. Click the Delete button. A dialog box confirming the delete operation appears.

  3. Click Ok to continue. The Urgency gets deleted from the list.

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