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The ManageEngine FacilitiesDesk application provides a facility to record the solutions to the received requests. The recorded solutions function as a knowledge base of solutions. When you receive a request, you can refer to the recorded solutions to solve the problem. This reduces the turnaround time in attending to the requests generated by the requesters.
All requesters and supervisors who have permissions to view the solutions can access Kbase. The FacilitiesDesk administrator can assign access privileges to the various supervisors for the solutions section. This access privilege can vary from just view only privilege to full control privilege. For setting the access privileges to supervisors, refer to the Configuring Supervisors and Configuring Roles sections.
You can access the solutions even without logging in to the application, but will be able to view only those solutions that are published in the Self Service Portal. To access the knowledge base directly without having to login to the application, type the URL provided below in the access bar of the browser.
http://<server name>:<port number>/sd/SolutionHome.sd
where the <server name> is the name of the server where FacilitiedDesk is installed and installed and <port number> is the port where the application is running.
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