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Click the Resources tab in the header pane. The Resources list view page is displayed.
Click the resource name to be viewed. This opens the resource details page.
The resource details page gives information about the Resource Info, Relationships between resources and components, History of the resource, work request details, Contracts and Costs details of the resource. By default you have resource info details displayed.
Viewing Resource Info Details
Resource Info tab displays the Resource Details such as, Resource Name, Product Name, State, Resource Tag, Resource Serial No, Bar Code, Cost, Acquisition Date and so on and it also displays the Location Details of the resource such as Region Name, Site Name, Building Name, Floor Name, Room Name and Location. Any additional details and meter reading details can also be viewed under the Resource Details page.
Viewing Relationships
Relationship tab shows the association of the resource to other Resources, User and Components.
Example: Component - Battery is associated to an Resource - Laptop.
In the relationship tab of the laptop, the Battery will be shown in Components block and the User will be shown in the Used by block. The Connected to Resources block will be empty as the resource laptop is not connected to any other resource.
Relationship tab will not be available for any Resource Components ( ie for component battery relationship tab will not be available.)
You can also add new relationships to the resources, to add new relationships refer Add New Relationships page.
Viewing History
Click on the History tab to view the Resource history. This gives the complete Resource Ownership History on date and State of the resource.
Work Request Details
On clicking the Work Request Details page you will be able to view all the requests raised for the Resource.
On Clicking the request title you can view the details of the request, requester details, resources belonging to the user, Time elapsed to solve the request, Crafts person time spent Resolution for the request and History of the request.
Also you can send reply for the request or forward the request to the technician. You can Search associated problem and change or add new problem or change to the request.
Viewing Contracts
Click on Contracts tab to view the contracts attached to the resources. This gives the complete details about the contract such as, vendor name, support details, contract rules, expiry date, cost and other rules.
Viewing Costs
Click on the Costs tab to view the costs associated to the resources.
Click on Add Cost button to add cost to the resources.
Select the Cost Factor from the combo box. For ex. Service Cost. This is a mandatory field.
Specify the description about the cost in the description field. Say if the cost factor is service cost you can specify important information about the service cost.
Specify the Amount in $ in the Amount field. This is a mandatory field.
Select the Date from the calendar button.
Click on Add Cost button to add the cost. You can see the cost added to the IT Asset shown in the Other Costs list view page.
Viewing Meter Readings
Click on the Meter Reading tab to view the Meter Reading history. This gives the details such as the Meter name, Meter type, Schedule Frequency, Last updated on, last updated by and last updated values. To view the Meter Reading history click View History button.
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