E-mail the Supervisor

 

Supervisor can E-mail their response to the requester regarding the request send by them. And when a supervisor is ready to close the request, he/she can notify the requester about the same. And if a requester has any concerns over closing the request, he/she can address the issue and send their views to the supervisor. The supervisor closes the request once the request is completely attended to and the requester is fully satisfied.

 

To E-mail the requester,

  1. Click the Work Request tab in the header pane. The request details page opens.

  2. Click the Title of the request to be replied.

  3. From the request details page, click the Reply menu --> select E-mail the supervisor option from the list. The Send E-mail page opens as shown below,

  1. Specify the To e-mail address in the given text field. Also if you would like to send the mail to more than one person then specify the same in the CC field with coma as separator.  

  2. Specify the Subject in the given text field. This is a mandatory field.

  3. Click Attach a File button to add files as attachments to the mail.

  4. Edit the Description if you wish or send the same description to the concerned person.

  5. Send  the mail. If you want to send the same information to more than one person, then enter the e-mail IDs of those people in the To or CC field with comma as a separator

The responses that have been sent to the requester can be viewed as conversations in the request details view.

By default, the email editor is in HTML format. If you do not want the mail in HTML format, then select the Toogle html icon . A confirmation dialog box pops up asking your confirmation on converting the text field in to plain text field. Click OK to continue changing the editor to plain text format.

 

 

Note: While editing the subject of the e-mail, ensure that the request ID value remains intact with the # symbols beside it. Else, the threading of requests may not be proper.

 

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