Assigning/Unassigning Supervisor for a Request

 

Each request will be owned by a supervisor, who would be responsible for handling the request till it is closed.

 

To assign a supervisor,

  1. Click the Work Request tab in the header pane. The Requests list view page opens.

  2. Click the Title of the request for which a supervisor should be assigned.

  3. From the request details page, click the Assign tab. Select the Assign option from the list.  The Assign Group and Supervisor page opens as shown below,

Based on the issue you can assign this request to the appropriate Group and as well as to the Supervisor belongs to that group. Or you can select either of the one.

If you wish to select the supervisor alone then choose the supervisor from the list and click Assign button to assign the supervisor to handle the request. And when the supervisor logs into FacilitiesDesk, he/she would see this request in the My Open Requests list.

 

 

You can also assign more than one request at a time to a supervisor. To bulk assign requests to supervisors,

  1. In the Requests list page, select the requests to be assigned a supervisor by enabling the check box beside left side of each of the request title.

  2. Select the Assign to check box. Select the supervisor from the drop down list.

  3. Click Assign button to assign the supervisor.

 

Unassigning a Supervisor from a Request

You can unassign a request from the supervisor and move it back to unassigned status.

  1. From the request list view page click the Title of the request to be unassigned a supervisor.

  2. From the request details page, select the Edit button on the top right of the page. The request form opens in editable format.

  3. Unassign the existing supervisor and if you wish you can assign a new supervisor.

FacilitiesDesk - Integrated Facilities Management Software

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