Configuring Impact

Impact is the effect of any Incident or Problem that affects the business critically. It is often measured by the number of people or systems that are affected. To open the Impact configuration page,

  1. Click on the Admin tab in the header pane.

  2. In the Work Request block, select Work Request Customizer icon .The category list page opens.

  3. Click Impact from the left menu on the left hand side of the page. By default you have four Impact details listed in the list view.

 

Add Impact

  1. Click Add New Impact link on the right hand side of the page. The Add - Impact details page opens.

  2. Specify the Name of the impact in the given mandatory text field.

  3. Specify the details of the impact in the Description text field.

  4. Save the changes.

  5. Click Save and Add New to save the impact and add another impact.

 

Editing an Impact

  1. In the Impact Details page, click on the edit icon  beside the impact name which you want to edit.

  2. Modify the details of the impact.

  3. Click Save to save the changes. At any point, if you wish to cancel the operation that you are performing, click Cancel.

  4. Even while editing an impact, if you wish to add a new impact, then click Save and add new button instead of clicking Save button after making the changes.

 

Delete Impact

  1. In the Impact Details page, enable the check box beside the impact name which you want to edit.

  2. Click the Delete button. A dialog box confirming the delete operation appears.

  3. Click Ok to continue. The Impact gets deleted from the list.

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