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ManageEngine FacilitiesDesk allows you send notifications to requesters, supervisors, and vendors. The notifications can be of two types, say e-mail and SMS. These notification modes can be set across various modules of the application, such as maintenance, purchase and contracts.
There may be some default actions that you may want to perform when an event occurs. These default configurations can also be defined.
To set the notification rules and message template,
Click the Admin tab in the header pane. The configuration wizard page opens.
In the Work
Request block, click the Notification
Rules icon. The Notification Rules page opens.
To enable or disable any of the notification rules, select or de-select the check box beside each of the rules.
You can also choose the supervisor (s) who need to be notified when a new request is created. For this, click Choose button. The list of supervisors is displayed in a pop-up window.
Select the supervisors. For multiple selections, press Shift or Ctrl key and then select the supervisors.
Click OK. The selected supervisors get listed in the text box beside the Choose supervisor(s) button.
You can customize the message template for each of the notifications. To customize template,
Click Customize Template link available next to the notification rules. The Message Template page opens as shown below. You can modify the content for the notification rules using this customize template option.
You can change the subject and the message content of the email by typing the text of your choice and also adding other variables that you wish to display as a part of the subject or message content. To add more variables, just click the corresponding variable from the list box on the right side of the page for the respective field.
Once you specify the contents, this content will be displayed in the mail send to the requester or supervisor whoever the mail is intended to go.
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