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If you have ServiceDesk Plus installed in your network, you can automatically log in work requests into ServiceDesk Plus application.
Ensure the following before configuring ServiceDesk Plus Settings
Configure the incoming mail server settings in ServiceDesk Plus.
Configure the Mail Server Settings in FacilitiesDesk.
To configure the ServiceDesk Plus Settings,
Click Admin tab in the header pane. The configurations wizard page opens.
In the General block, click ServiceDesk
Plus Settings .
In the ServiceDesk Plus Settings page, configure the following,
Server where ServiceDesk Plus is running: Name or the IP address of the machine where ServiceDesk Plus is installed and running.
ServiceDesk Plus server port number: The port number of the ServiceDesk Plus application. Default port is 8080.
ServiceDesk Plus login: The user name with which you log into ServiceDesk Plus.
ServiceDesk Plus password: The password to log into ServiceDesk Plus.
HelpDesk Email Address: The email address in the mail server to which the email much be sent. The email address should be the same as configured in the mail-server settings in ServiceDesk Plus.
Click Save.
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