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Self-Service Portal settings has six different settings to be configured in Service Desk Plus such as, Default Currency, My Reminder(s), Requester List, Requester Details, Display Language, Alias URL, Customize ServiceDesk. To configure self-service portal settings,
Click on the Admin tab in the header pane. The configuration wizard page opens.
In the General block,
select Self-Service Portal Settings icon.
Default Currency
Specify the default currency of the FacilitiesDesk in the given text field. This unit will be used in all the places where cost calculation is done. Default currency specified in FacilitiesDesk is $.
My Reminder (s)
If you wish to show all your tasks as reminders to the requesters then select Yes radio button else select No option. If you select yes reminders will be shown in the home page. By default you have No as the selected option.
Requester List
While entering the requester name in the new request form, the list of all available requesters will be automatically listed. If you wish to list the supervisors name along with the requesters name then select Yes else select No button. By default you have Yes as the selected option.
Dynamic User Addition
By default, when a user is not imported into the application but imported through Active Directory, then the user can login to the application using the AD credentials. This will automatically provide login access to the application. If you do not wish to provide dynamic user addition when the user is not imported into the application then enable the 'No' radio button.
User Login Addition
By default, if a mail fetched by the FacilitiesDesk application has a requester name and email ID that is not available in the requester or supervisors list, then the name is automatically added in the requester list and the login name and password is created. The first part of the e-mail ID is set as the name and the entire e-mail ID is set as login name and password. The requester can log in to the self-service portal and change his/her password. If you do not wish to provide login access to users created through email requests then enable the 'No' radio button.
Space Module For Requester
If you wish to allow the requester to view the contents in the Space module, the enable 'Yes' radio button, else select 'No'
KBase Module For Requester
If you wish to allow the requester to view the solutions in the KBase module, then enable 'Yes' radio button.
Requester Details
If you wish to allow the requester to edit their profile, then select,
Allow to edit their profile else select
Not allowed to edit their profile
By default the requesters are allow to edit their profile.
Alias URL
To provide an alternate URL,
In the text field provided beside the http:// text, enter the URL (along with the port number if needed).
To check if the alias URL works, then click the Open alias URL in a new window link just below the text field,
Customize FacilitiesDesk
You can customize the application by choosing to display your custom logo or default logo. You need to add the logo in two dimensions, one for the login page and the other for the header image that you see on the top left corner of the pages once you login. The login page image should be of the dimensions 252 px x 61 px (W x H), while the header image needs to be 166 px x 46 px.
You can either choose the Default Image that comes along with FacilitiesDesk or you can import your Custom logo. To Import a Custom Image,
Click Import image ... button.
Click Browse button.
In the file chooser window, select the file that you wish to import and click Open.
Click Import.
The image that you just imported will be replaced instead of the login page image. Follow the same process for header image also.
Click Save, to save the changes made in the settings.
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