SMS Supervisor

 

ManageEngine FacilitiesDesk provides you an option to notify supervisor through SMS. The option is available only if a supervisor is assigned to the request.

 

To send SMS to the Supervisor,

  1. Click the Work Request tab in the header pane. The request details page opens.

  2. Click the request Title in which the assigned supervisor should be notified through an SMS.

  3. From the request details page, click the Reply menu --> click SMS the Supervisor option. The Send E-mail page opens.

  4. Specify the SMS number in the To address. Ex: 845-236-7189@cingular.com.You can configure the service provider details in the admin configurations also. If you like to send SMS to more IDs other than the number specified in the To address, then specify it in the CC text field.  

  5. Specify the Subject in the given text field. This is a mandatory field.

  6. If you would like to add attachment to the mail click Attach a File button and attach files to the SMS.

  7. You can add your message in the Description field or edit the available description.

  8. Send the mail. A message will be displayed, stating SMS is sent.

 

FacilitiesDesk - Integrated Facilities Management Software

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