Picking up Requests

 

You can self-pick up all the unassigned requests by yourself and assign the requests in your name. This self pick-up option helps to increase the efficiency and turn around time of the FacilitiesDesk team. The waiting time of the request is reduced as they are assigned and answered sooner by the supervisors.

 

To pick up requests,

  1. Click Work Request tab in the header pane. The unassigned requests will be in bold font.

  2. Select the requests you would like to pick up by enabling the check box. Click Pick Up button. The selected request is assigned to you. [OR]

  3. You can also pick up requests after viewing the request details. Click the title of the request to open View Request page.

  4. Click Assign tab. Select Pick Up option to pick up the request.

FacilitiesDesk - Integrated Facilities Management Software

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