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When you need a service from the facilities team, send a request to
the team. There are different modes of placing a request to the IT help
desk team, such as web-based form, e-mail notification, and phone call.
FacilitiesDesk provides options to log details of a request originating
in any of the above-mentioned forms.
To create a new request using the web-based form
Click the New Request link available just below the tabs in the header pane. This
opens the new request form.
Select the Priority of the request from the combo box.
Specify the Requester Details such as Resource Name and Requester Name. By default the logged in request name will be displayed in the resource name field. Select the resource name from the combo box.
Specify the Category details such as, Category, Sub-Category and Item from the combo box.
Specify the subject line to be displayed while sending the request in the Subject text field. The subject line will be displayed as the request title hence this is a mandatory field.
Once you have specified the details for the request, you need to describe the request in detail. Provide a detailed description with any other associated details relevant to the request in the Description text box.
Click the Attach a file link beside the Attachments field to attach attachments. This opens an Add/Remove Attachment pop-up window.
Click the Browse button and select the file to be attached from the file chooser window and click the Open button.
Click the Attach button. The selected file will be listed below the Attached Files heading. If you have more files to choose, follow steps 2 and 3 repeatedly till you have attached all the relevant files. Please ensure that the total size of the attachments does not exceed 10 MB.
Click Attach File button. The selected files are attached to the request.
Once you have done all the above, click the Add request button. The request gets added to the list of requests and can be viewed from the request list view which can be invoked by clicking the Work Request tab in the header pane.
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