Adding Notes

 

If you would like to add any additional information or technical information to a request based on your observations, you can use Add Notes option.

 

To add notes to a request,

  1. Click the Work Request tab in the header pane. This opens the request list view page.

  2. Click the Title of the request to add notes. This opens the request details page.

  3. Click the Actions menu -> Select Add Notes option from the list. This opens Add Note page as shown below,

  1. Enter the content in the text box below the Request ID.

  2. If you want to notify the supervisor about the addition of the note, then select the check box, E-mail the supervisor for notes addition.

  3. Click the Add Note button. The note is added at the bottom of the request along with a date and time stamp. The name of the person who added the note is also displayed.

You can add any number of notes to a request. The added notes will be displayed in the descending order with recently added note first. You can also edit or delete the notes that have been added.

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