Viewing Requests based on Filters

 

ManageEngine FacilitiesDesk allows you to view the list of all requests. You can also apply various filters to this list and view only a specific group of requests. To view the whole list of requests posted by you, click the Request tab in the header pane. This lists all the open requests that you have submitted. You can set the number of requests that you would like to view in a single page

  1. In the Requests list page, click the drop-down box available as shown in the figure below:

  2. From the drop-down list, select the number of records that should be displayed in a single page.

There are more filters which can be used as explained below.

 

My Open Requests

 

When you click the requests tab, this filter is selected by default and lists all the request that are in the open status. Alternatively, from the home page, when you click the Open Requests in the My Requests Summary dash board, you can view all your open requests.

 

My Requests On Hold

 

All your assigned requests that are kept on hold will be listed under this option.

 

My Pending Requests

 

All your assigned unfinished requests are listed under this option.

 

My Completed Requests

 

All your assigned requests that are completed and waiting for the supervisor to close the request will be listed under this option.

 

My Closed Requests

 

To view all your requests that have been attended to, completed and closed by the supervisor gets listed under this option.

  1. Click the Work Request tab in the header pane to open the Requests list page.

  2. From the Filter drop-down box, select My Closed Requests.

Alternatively,

  1. Log in to FacilitiesDesk application using your user name and password.

  2. In the Home page, in the My Requests Summary dash board, click Closed Requests.

All My Requests

 

To view all the requests irrespective of their status

  1. Click the Requests tab in the header pane. This opens the Requests list page.

  2. From the Filter drop-down box, select All My Requests.

Alternatively,

  1. Log in to FacilitiesDesk application using your user name and password.

  2. In the Home page, in the My Requests Summary dash board, click All Requests.

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