Viewing a Request

 

To view the requests in FacilitiesDesk Request module:

  1. Click the Work Request tab in the header pane. This opens the Work Request list view page. By default the list of all Open requests will be available in FacilitiesDesk application. All the unassigned requests will appear in bold font.

  2. Click the Title of the request to be viewed. This opens the Request Details page.

The page displays Request, Resolution and History tabs. By default the page displays Request Details.

 

Request Tab

 

In the request tab, the data is grouped in a logical manner. Request details page displays Request Details, Requester Details, Resource and Location Details and  Discussion Notes.

 

The Status and priority of the request is displayed on the top right corner of the page. Subject and Description will be available at the beginning of the request.   

Note
: The Conversations block gets displayed on adding notes to the request.  

 

 

Viewing Request Details

 

The Request Details block displays the Status, Group, Category, Sub Category, Item, Supervisor, Priority, Mode, Request Type, Impact Details, Level, Due Date, Crafts Person, Urgency, Impact, Resource, Created Date, Created By, Work Trade of the request.

 

Viewing Requester Details

 

Click the Requester Name link in the Requester Details block. The Requester Details window pops up where you can view details, such as name, employee ID, department to which the requester belongs, e-mail ID, and phone and mobile numbers.

 

Viewing Requester Details

 

In the Requester Details block, the details of the requester such as the Requester Name, Contact Number, Department, Email Address & Mobile Number are displayed.  

 

Resource & Location Details

 

The Resource and Location details block displays the resource name and location details of the resource such as, Floor, Site, Room, Building and Region details are displayed.

 

Viewing Discussion Notes

 

Once you add a note to the request the Discussion notes gets displayed in descending order of their date of creation just below the Requester Details block. If you select the option "Show this notes to requester" then the note will be displayed as Public. Else will be listed as private.

You also have an option to edit or delete the discussion notes.

 

Resolution Tab

 

To view the resolution for the request in the view request page, click the Resolution tab next to the request tab. The currently available resolution for the request will be displayed in this page.

 

 

History Tab

 

To view the request history from the time of its creation, click the History tab in the view request page. The details that are displayed in the history are in the ascending order with the earliest performed action shown at the top of the page and the latest action at the bottom of the page.

FacilitiesDesk - Integrated Facilities Management Software

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