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ManageEngine FacilitiesDesk is a comprehensive facilities management
software that provides facilities team and supervisors, an integrated
console to monitor and maintain the resources and work requests generated
from the users in your organization. The facilities team plays an important
part in the provision facility Services. The facilities desk is the single
point of contact for end users who need help.
To make the process of reporting the issues to the facilities desk easier,
ManageEngine FacilitiesDesk provides you with a Self-Service Portal where
you can log your complaints and issues online with the help of a web-based
form. Once you have filed your issue, it gets listed in your request view
page, where you can keep track of the logged issue. You can also update
your personal information using the Self-Service Portal. In the Self-Service
Portal, you will be able to access the following modules:
Work Request: You can create a new work request and view the same.
Also all the requests that you have raised till date will be saved in
your requests module for future references.
Space: You
can track employees and book conference rooms for meetings held in any
of the building in the site. You can edit or cancel meetings you have
arranged.
My Details: You can view and edit your personal details. This updated
information will be displayed whenever your information is requested.
Solutions: From the KBase that has been developed and maintained by your facilities team, you can search solutions for the problem. If you could not find any solution for the problem at hand, then you can post your issue as a request to the facilities team.
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