FacilitiesDesk enables requesters to submit work requests via a browser or through email. It automates several key workflow tasks such as case routing, acknowledging requester/supervisor notifications and handling of SLA rules. As a result, your facilities help desk can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution time, share knowledge effectively and keep staffs happy.
 Work Requests Form
 Non-Login Form
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Features:
Several Ways to create Work Requests
- Email to Work Request Conversion
Automatically convert the emails sent to facilities management team's help desk id into work requests.
- Web Enabled
With FacilitiesDesk being 100% web-based Facilities Management Software solution, enable your staffs to submit work requests from anywhere, anytime using just a browser.
- Import from .csv files
Import your requesters, supervisor details and asset details from .csv files.
- User Survey
Conduct user satisfaction and other facilities management related surveys. Also get survey related consolidated reports for better analysis of the responses.
- Supervisor Notes
Supervisors can add notes to the work orders to add related information like action taken.
- Notify Supervisors
Automatically notify the Supervisors when a new work request is assigned to them
- Automatic Escalations
Escalate requests to different support reps within your staff and notify managers when cases are not resolved within specific time limits.
- SLA Management
Create User, Department, Priority or Category based SLA rules and ensure compliance. More on SLA Management.
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Need Features? Tell Us
If you want to see additional Operation Management features implemented in FacilitiesDesk, we would love to hear. Click here to continue
