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1. I get "Access Denied" error on using the tools. What should I do?

The Access Denied error is shown for any of the following reasons:

  1. When the credentials supplied do not have necessary privileges to access the remote computers.
  2. When DCOM settings have not been enabled in the remote computer. Follow the steps below to enable DCOM:
    1. Start --> Run--> dcomcnfg
    2. Select Component Services --> Computers
    3. Right Click My Computer and select "Properties".
    4. In "Default Properties" tab, make following changes,
      1. Select "Enable Distributed COM on this computer"
        checkbox
      2. Select "Enable COM Internet Services on this
        computer" checkbox
      3. Change "Default Authentication Level" to "Default"
      4. Change "Default Impersonation Level" to "Impersonate"
  3. If the remote computer is in a workgroup (not part of a
    Windows Domain), the Forced Guest feature should be turned off. Make the
    following change in all the client computers:
    1. Start --> Run--> explorer
    2. Select Tools --> Folder Options
    3. Select the View tab.
    4. Unselect the option "Use simple file sharing" and click OK

2. When I use a tool, I get the error as "RPC Server Unavailable". How do I fix this?

The RPC Server Unavailable error is shown in the following cases:

  1. When the remote computer is not reachable. Check whether the system
    is up and running when any operation in done in remote computers.
  2. When Remote Administration is disabled in the remote
    computers Firewall. Follow the steps below to enable Remote Administration:
    1. Click Start --> Run
    2. Type gpedit.msc and click OK
    3. Expand Computer Configuration --> Administrative
      Templates --> Network --> Network Connections --> Windows Firewall -->
      Domain Profile.
    4. Right-click Windows Firewall: Allow remote
      administration exception, and then click Properties.
    5. Click Enabled, and then click OK.
  3. When the "File and Printer Sharing" exception is not added
    in "Windows Firewall" running in the remote computers.
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