ConnectWise Integration

IT Management Software and Help desk software are essential for managed services business. It becomes pesky and cumbersome when both are disparate and not seamlessly integrated. You have to manually raise a ticket in the Help desk software whenever an alarm is raised in IT management software and clear the alarm when the ticket is closed. Moreover, you have to update the details of the new Customers and their devices in both the software.

Automation is the key to success for managed services business. MSP Center Plus helps you overcome the above said hurdles by integrating with ConnectWise via the APIs provided by ConnectWise. MSP Center Plus ConnectWise Integration provides the following benefits:

• A ticket is automatically logged in ConnectWise, whenever an alarm is raised in MSP Center Plus
• When the ticket is closed, the alarm is cleared and vice versa
• Details of customers added in MSP Center Plus, automatically get added in ConnectWise

Installation and Pricing Details:

Refer our help document for integrating with ConnectWise. Visit our Store for the pricing.

A ticket is logged in ConnectWise due to Memory Utilization threshold violation. Once the Technician fixes the issue and closes the ticket, the corresponding alarm in MSP Center Plus is cleared automatically.

The alarm in MSP Center Plus is automatically cleared.

Example 2

An alarm raised due to CPU threshold violation is cleared when the CPU utilization percentage fall below the threshold limit. The corresponding ticket in ConnectWise raised initially now gets closed automatically.