ATM / POS Monitoring

Your client’s IT doesn’t stop with network devices, servers, desktops and printers. It extends out to ATM machines and POS devices at the retail stores as well. Since both these devices are directly associated with the end users, any outage or performance degradation might leave a bad impact and affect your client’s business. Therefore, it is necessary to monitor ATM ⁄ POS devices and fix issues in real–time.

Majority of the AMT ⁄ POS devices run on Windows platforms and will be a standalone device per location⁄store, but are distributed across various locations. In such case, they cannot be monitored by standard agentless network monitoring software for two reasons:

• They are distributed across various locations and having an agentless tool means running VPN connections to each of these locations
• All these devices come with standard DSL connections, very much like your home internet PC and would be acquiring dynamic IP address from the service providers

Most network monitoring software cannot handle such dynamic IP change and often reports duplicate devices or end up not monitoring the device. However, MSP Center Plus is agent based and can handle the above said cases easily. It uses the hostname to identify the ATM ⁄ POS devices and hence the IP address change is reported back to the central software for a seamless monitoring.

MSP Center Plus monitors ATM ⁄ POS devices for availability and performance 24x7. It monitors CPU, disk space, memory, Windows services and events etc. via wmi. It allows you to set performance thresholds and receive alerts proactively via email before something turns bad.

MSP Center Plus’s Remote control feature helps you improve the operational efficiency of ATM ⁄ POS devices. It allows you to establish a secure remote control connection with these devices and fix issues quickly. Moreover, MSP Center Plus helps you audit ATM ⁄ POS devices for hardware and software changes and apply the latest patches released by Microsoft. You can automate inventory scan, patch scan and patch update.

MSP Center Plus provides insightful dashboards which help you view real–time data as well as trend graphs of ATM ⁄ POS devices. It allows you to generate reports on ATM ⁄ POS devices and email them to your clients in PDF or HTML format.