Contacting Technical Support
Click the Support link on the top-left corner of the
NetFlow Analyzer client screen, to see a wide range of options to contact
the NetFlow Analyzer Technical Support team in case of any problems.
Option |
Description |
Request Technical Support |
Click this link to submit
a form from the NetFlow Analyzer website, with a detailed description
of the problem that you encountered |
Create Support Information File |
Click this link to create a ZIP file containing all the server logs
that the Technical Support team will need to analyze your problem.
You can then send this ZIP file to netflowanalyzer-eesupport@manageengine.com
or upload it to our server via FTP. |
Troubleshooting Tips |
Click this link to see troubleshooting tips for common problems
encountered by users. |
User Forums |
Click this link to go to the NetFlow
Analyzer user forum. Here you can discuss with other NetFlow
Analyzer users and understand how NetFlow Analyzer is being used
across different environments |
Need a Feature |
Click this link to submit
a feature request from the NetFlow Analyzer website |
Toll-free Number |
Call the toll-free number +1 888 720 9500 to talk
to the NetFlow Analyzer Technical Support team directly |
|
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Inc. All Rights Reserved. |