Notification and Reporting

There will be days when the alarm load is high and your technicians will not be able to attend to alarms that come up later, despite their criticality. An assigned technician might be unwell, and the alarm would be sitting around in his inbox, exceeding service levels or breaking criticality. In this scenario, it becomes important to have an alternate route to dispatch the alarm.

OpManager allows you to set escalation rules, by which an alarm which has not been acted upon for a stipulated amount of time would be escalated to a higher level of hierarchy. This means issues get to the relevant person before the negotiated SLA is exceeded, and the people who should know always do!

So the boss now needs to know the availability reports of critical e-commerce services every Thursday morning? All you need to do is configure OpManager to collate the reports every Thursday at 7am and email a copy to your boss an hour before she even reports for the day. OpManager’s report scheduler lets you compare devices based on any parameter and export a copy as a HTML, JPG or a PDF document that you can share with your superiors. Moreover by setting up custom SNMP MIB variables, OpManager allows your performance monitoring to be truly vendor independent.

A missed alarm about an impending server overload could spell disaster. An alarm that wakes you at the middle of the night just to inform you thatyour printer is out of paper is just plain irritating. OpManager performs intelligent event processing to filter out the unwanted events and presents only meaningful alarms to the operator. With its color-coded alarms, you get a visual immediate feel of what is working and where the issue is. Moreover, you can view the event history associated with the alarm and choose to manually clear or delete the alarm.

Sitting in front of the computer looking into what’s happening is easily the most boring of tasks. Yet, as the IT head, you cannot take a time out and let your networks run around loose. OpManager lets you reclaim your social life by always keeping you ahead of your systems. Rock climbing, hand gliding or just spending some time with the kids, OpManager makes sure you are always the first to know, by sending you critical alerts on your mobile through text messages. Whats even better, now you are always in the know, even if it is your mail server that causes the issue.