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You can perform the following alert actions:
Acknowledge: This option is useful for the
operators to pick up the problem and work on it. When you select an
alarm and click on Acknowledge button on top the alarms list, the
administrator/operator's name is populated in the technician's field.
Note: Alarms that are acknowledged can be excluded from being escalated
by configuring accordingly the alarm
escalation rule.
Unacknowledge: The assigned technician is removed and the alarm is back in the unassigned list.
Clear: You can click this to clear an alarm manually.
Delete: You can delete an alarm.
View History: Click on the alarm message to view
the alarm details and event history.
Add Notes:You can add notes to the alarms to
explain the steps you have followed to correct the fault or to give
tips to the operator who is working on the fault. In the Alarm history
page, click the Add Notes option.
Execute Workflow: You can
execute a workflow to troubleshoot an alarm. Click on Execute Workflow in the Alarm
Details page, and select the workflow. The workflow will be executed
and the output will be added in the notes.
Test Actions: You can notify
this alarm via any of the notification profiles created by you. Click
on Test Actions in the Alarm
Details page, and select the desired notification profile.
View Availability: You can view
the availability history of the faulty device. Click on More link in Alarm Details page
and select Availability.
Ping: You can ping the faulty
device. Click on More link in
Alarm Details page and select Ping.
Trace Route: You can trace
route the faulty device. Click on More
link in Alarm Details page and select Trace
Route.
Unmanage: Alarms created for
devices that are under maintenance can be can be avoided by moving the
device to unmanaged state. Click on
More link in Alarm Details page
and select Unmanage.
Configure Notifications: You
can configure a notification profile to the faulty devices. Click on More link in Alarm Details page and
select Configure Notifications.
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