OpStor provides an option for the users to pick and own alarms that they work on. This helps in avoiding multiple users working on a single alarm.
Alarms can be acknowledged in two ways.
In the 'Alarms' tab, select the checkbox before the specific alarm and click ‘Acknowledge’. This option is available only for admin users.
In the alarm details page click ‘Acknowledge’.
By doing one of the two actions above, the user becomes the owner of the particular alarm.
To unacknowledge an alarm, click ‘Unacknowledge’ in the specific alarm details page. The alarm ownership gets removed.
Annotating Alarms :
In case of a user wants to add more details on a particular alarm, he can annotate the same in the alarm. This will be useful for later reference.
To annotate an alarm, click ‘annotate’ link in the specific alarm details page and add the content in the text-box. The annotation will get added in the alarm notes table.
After fixing the fault condition in the device, the particular alarm can be cleared by the user, so that its status becomes clear.
To clear an alarm, click ‘Clear’ link in the specific alarm details page. The severity of the alarm will change to clear.
To delete an alarm, click ‘Delete’ link in the specific alarm details page. The alarm and its related events will get deleted permanently.