Escalate Unattended Alarms


 

When some alarms are not attended for a particular time-period, it needs to be escalated to the administrator or the IT manager (based on need). For example, you get a critical alarm for a tape library and the fault condition is not resolved within 6 hours, it might cause a major problem in the operation of the storage infrastructure. Such alarms can be escalated and quick action can be taken to avoid any major problem.

 

Note : You need to configure the mail server before adding an alarm escalation.

 

To add an alarm escalation rule :

The rule gets added in the table in the page. You can disable the rule by clicking on the green icon corresponding to the rule.

 

To modify an alarm escalation rule :

To delete an alarm escalation rule :

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