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When some alarms are not attended for a particular time-period, it needs to be escalated to the administrator or the IT manager (based on need). For example, you get a critical alarm for a tape library and the fault condition is not resolved within 6 hours, it might cause a major problem in the operation of the storage infrastructure. Such alarms can be escalated and quick action can be taken to avoid any major problem.
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Note: Please configure the mail server before adding an alarm escalation. |
To add an alarm escalation rule, follow these steps:
In ‘Admin’ tab select ‘Escalate Unattended Alarms’.
Enter a name for the new rule.
Set the conditions
Select the severity (Critical, Major, Warning, Minor, or Any).
Select the device category (RAID, TapeLibrary, etc. or Any).
Enter the period in hours or minutes. i.e., if the alarm matching the above two condition is unaffected for the specified time period, the rule will be executed.
Enter from address, to address, subject, and message of the mail to be sent, for escalation.
Enter the time duration in which the above rule has to be checked.
Click ‘Add Rule’.
The rule gets added in the table in the page. You can disable the rule by clicking on the green icon corresponding to the rule.
To modify an alarm escalation rule, follow these steps:
In ‘Admin’ tab select ‘Escalate Unattended Alarms’.
Click the name link of the rule that needs to be modified.
The configured values are shown in the form below.
You can edit the required values and click ‘Modify Rule’
The rule gets modified.
To delete an alarm escalation rule, follow these steps:
In ‘Admin’ tab select ‘Escalate Unattended Alarms’.
Click the trash-can icon against the particular rule, in the escalation rules table.
The escalation rule gets deleted.
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