OpUtils

-

Switch Port & IP Address Management Software

FAQs

This set of OpUtils Frequently Asked Questions tries to answer your queries. Kindly mail us if you have any questions that remain unanswered. Refer to Knowledge Base for basic troubleshooting questions.

General

  1. What are the System requirements for ManageEngine OpUtils?
  2. Can I install OpUtils in one machine and access it remotely?
  3. What do you mean by Free, Standard, and Professional editions?
  4. What is meant by "Community"?
  5. What do you mean by a MIB database?
  6. What protocols are used to collect / retrieve data?
  7. I don't have SNMP installed in my machine. What should I do?
  8. I have some specific devices in my network such as Printer, etc. How do I monitor them?

Licensing

  1. How is OpUtils Licensed?
  2. I have a lot of switches and do not use all the ports. How many ports should I license?
  3. How does the IP licensing work?
  4. Will I be able to upgrade the number of Switch Ports & IP Addresses later?
  5. What is AMS and why is it required for an upgrade?

General

1. What are the System requirements for ManageEngine OpUtils?

Supported JDK - JDK 1.5 and above is required for ManageEngine OpUtils.

Platforms - ManageEngine OpUtils is platform independent and supports operating systems such as - Windows 2000, Windows NT, RedHat Linux 7.x and above.

Supported Browsers for OpUtils are - Internet Explorer 5.5 and above, Netscape 7.0 and above, and Mozilla Firefox 1.0 and above.

Questions

 

2. Can I install OpUtils in one machine and access it remotely?

Yes. You can install OpUtils in one machine and access the tools from any web browser.

Questions

 

3. What do you mean by Free, Standard, and Professional editions?

Free edition: The free edition of the OpUtils contains the 16 tools of the total 34 tools of the product. At any point of time users can upgrade to the Standard/Professional edition of the product.

Standard edition: The standard edition of oputils contains 27 tools of the total 34 tools of the product. At any point of time users can upgrade to the Professional edition of the product.

Professional edition: The Professional edition of the OpUtils product includes all the 34 tools of the product.

For details of the tools in Free, Standard, and Professional editions, refer to the Tools Matrix.

Questions

 

4. What is meant by "Community"?

Community refers to the SNMP Community string of the device being queried. This will be required in tools that used SNMP to get the required details. In most cases, a read-only community string is sufficient.

Questions

 

5. What do you mean by a MIB database?

The MIB database is a collection of MIBs bundled with the product. This database is useful to monitor any specific device on your network. The SNMP tools such as SNMP walker and the MIB browser would help in monitoring and collecting data about any device on your network using the MIB database.

Questions

 

6. What protocols are used to collect / retrieve data?

ManageEngine OpUtils uses SNMP, CLI, ICMP, ARP and reverse lookup protocols such as DNS.

Questions

 

7. I don't have SNMP installed in my machine. What should I do?

Refer the Help document for Installing SNMP:

Help -> Getting Started -> Installing SNMP

Questions

 

8. I have some specific devices in my network such as Printer, etc. How do I monitor them?

You can monitor any device using SNMP tools from ManageEngine OpUtils. You can use the Custom Tools to create user-specific tools to monitor any specific SNMP - enabled device in your network.

Questions

 

Licensing

1. How is OpUtils Licensed?

OpUtils is licensed based on the following:

  1. Number of distinct users using the product.
  2. Total number of used switch ports managed using the Switch Port Mapper tool.
  3. Total number of used IP Addresses managed using the IP Address Manager tool.

The base version can manage up to 250 switch ports in Switch Port mapper and 250 IP Addresses in the IP Address Manager tools. Additional Switch ports/IP Addresses has to be licensed separately. This is applicable only in the Professional Edition as the Standard Edition do not include Switch Port Mapper and IP Address Manager tools.

Questions

 

2. I have a lot of switches and do not use all the ports. How many ports should I license?

You just have to license only the ports that are in Used state. To get the count of the switch ports that you have to license, follow the steps below:

  1. Select the Summary tab of the Switch Port Mapper tool.
  2. This will list all the switches that have been added. If you have defined groups, select "All" option from the Select Group list.
  3. The number shown beside the Used state is what you have to license.

Questions

 

3. How does the IP licensing work?

OpUtils is licensed based on the number of IP Addresses that you actually use and not the total number of IP Addresses within a range. To get the used IP count in Oputils, follow the steps below:

  1. Select the Summary View tab of the IP Address Manager tool.
  2. Under the "All IP Address - Availability" chart, you will find the number of IP Addresses that are in Used state.

Questions

 

4. Will I be able to upgrade the number of Switch Ports & IP Addresses later?

Yes, you can upgrade the number of Switch Ports and IP Addresses anytime by purchasing additional licenses.

Questions

5. What is AMS and why is required to upgrade OpUtils?

AMS refers to Annual Maintenance and Support contract, which entitles you to get technical support and products updates/upgrades free of cost. When you purchase OpUtils, the AMS is included, by default, for the first year. Subsequently, you are required to renew your AMS contract every year. AMS is usually charged at 20% of the product cost.

 

You will be notified about your AMS expiry on the user interface and will also be contacted by our sales team via email. Upon renewing your AMS, you will receive an XML file, which you will have to apply in OpUtils using the License link available in the top-right of the client.

 

You can also verify the details of your current license and AMS details by clicking the About link from top-right. If you have renewed your AMS contract and if you do not find your AMS details here, you would porbably have not applied the license here or you have received your AMS in PDF format instead of XML. Check with the sales team to get this clarified.

Questions