FAQ

OpUtils - FAQs

This set of OpUtils Frequently Asked Questions tries to answer your queries. Kindly mail us if you have any questions that remain unanswered. Refer to Knowledge Base for basic troubleshooting questions.

General

  1. What are the System requirements for ManageEngine OpUtils?
  2. Can OpUtils be installed on 64-bit OS?
  3. Can I install OpUtils in one machine and access it remotely?
  4. What do you mean by Free, Standard, and Professional editions?
  5. Does OpUtils integrate with any other Manageengine product?
  6. What protocols are used to collect / retrieve data?
  7. I don't have SNMP installed in my machine. What should I do?
  8. I have some specific devices in my network such as Printer, etc. How do I monitor them?

IP Address Manager

  1. Does IP Address Manager support managing IPv6 Addresses?
  2. Can I integrate DHCP Servers with OpUtils IPAM and assign IP's?
  3. What DHCP Servers are supported in OpUtils?

Switch Port Mapper

  1. What switches are supported in OpUtils?
  2. My switch is not listed in the supported list, can I still map it with Oputils?
  3. I have different router for each VLAN. How can I add them to the Switch Port Mapper tool?

Licensing

  1. How is OpUtils Licensed?
  2. How can I find the number of Ports and IP Addresses that I should license?
  3. Will I be able to upgrade the number of Switch Ports & IP Addresses later?
  4. What is AMS and why is it required for an upgrade?

General

1. What are the System requirements for ManageEngine OpUtils?

Supported JDK - JDK 1.5 and above is required for ManageEngine OpUtils.

Platforms - ManageEngine OpUtils is platform independent and supports operating systems such as - Windows 2000, Windows NT, RedHat Linux 7.x and above.

Supported Browsers for OpUtils are - Internet Explorer 5.5 and above, Netscape 7.0 and above, and Mozilla Firefox 1.0 and above.

Questions

 

2. Can OpUtils be installed on 64-bit OS?

No, Oputils currently do not support 64-bit operating systems. You can run OpUtils as an 32-bit application in 64-bit Windows OS directly. If you wish to install and run Oputils on an 64-bit Linux environment, you would need to install few packages as explained here.

 

Questions

 

3. Can I install OpUtils in one machine and access it remotely?

Yes. You can install OpUtils in one machine and access the tools from any web browser.

Questions

 

4. What do you mean by Free, Standard, and Professional editions?

Free edition: The free edition of the OpUtils contains the 16 tools of the total 34 tools of the product. At any point of time users can upgrade to the Standard/Professional edition of the product.

Standard edition: The standard edition of oputils contains 27 tools of the total 34 tools of the product. At any point of time users can upgrade to the Professional edition of the product.

Professional edition: The Professional edition of the OpUtils product includes all the 34 tools of the product.

For details of the tools in Free, Standard, and Professional editions, refer to the Tools Matrix.

Questions

 

5. Does OpUtils integrate with any other Manageengine product?

Yes, OpUtils is also available as a plug-in to ManageEngine OpManager. You will be able to use IPAM and Switch Port Mapper in integrated mode.

Questions

 

6. What protocols are used to collect / retrieve data?

ManageEngine OpUtils uses SNMP, CLI, ICMP, ARP and reverse lookup protocols such as DNS.

Questions

 

7. I don't have SNMP installed in my machine. What should I do?

Refer the Help document for Installing SNMP:

Help -> Getting Started -> Installing SNMP

Questions

 

8. I have some specific devices in my network such as Printer, etc. How do I monitor them?

You can monitor any device using SNMP tools from ManageEngine OpUtils. You can use the Custom Tools to create user-specific tools to monitor any specific SNMP - enabled device in your network.

Questions

 

IP Address Manager

1. Does IP Address Manager support managing IPv6 Addresses?

Yes, You can manage both IPv4 and IPv6 Addresses using OpUtils.

Questions

 

2. Can I integrate DHCP Servers with OpUtils IPAM and assign IP's?

You can add and monitor scopes. leased IP's of Microsoft DHCP Servers with OpUtils IPAM. However, you cannot assign IP's to devices from IPAM. 

Questions

 

3. What DHCP Servers are supported in OpUtils?

OpUtils support managing the following DHCP Servers:

  • Microsoft DHCP Server 2003
  • Microsoft DHCP Server 2008
  • Microsoft DHCP Server 2012

 

Questions

 

Switch Port Mapper

1. What switches are supported in OpUtils?

The Switch Port Mapper tool is tested to support switches of the following vendors:

  • Cisco
  • Nortel
  • HP
  • Foundry
  • Extreme Networks
  • Intel
  • DLink
  • Huawei 3com
  • Allied Telesyn
  • Alcatel
  • Force 10
  • Dell

 

Questions

 

2. My switch is not listed in the supported list, can I still map it with Oputils?

OpUtils uses SNMP to fetch the port information from the switches. If your switch supports Bridge MIB, you can use Oputils to map its ports to devices.

Questions

 

3. I have different router for each VLAN. How can I add them to the Switch Port Mapper tool ?

Routers specified in the Switch Port Mapper tool are used to resolve the IP Addresses of the connected devices. You can add all your routers in the Admin --> Add Router and schedule scanning. This will collect the MAC-IP data and updates the database. This data will be used by the Switch Port Mapper tool to resolve the IP Addresses of the connected devices.

Questions

 

Licensing

1. How is OpUtils Licensed?

OpUtils is licensed based on the following:

  1. Number of distinct users using the product.
  2. Total number of used switch ports managed using the Switch Port Mapper tool.
  3. Total number of used IP Addresses managed using the IP Address Manager tool.

The base version can manage up to 250 switch ports in Switch Port mapper and 250 IP Addresses in the IP Address Manager tools. Additional Switch ports/IP Addresses has to be licensed separately. This is applicable only in the Professional Edition as the Standard Edition do not include Switch Port Mapper and IP Address Manager tools.

Questions

 

2. How can I find the number of Ports and IP Addresses that I should license?

Click the About link from top-right of the Oputils Web console. You will find the details of the ports and IP addresses that are in Used state. If you have not added all your subnets and switches, add and scan them once before you pick the data from here.

Questions

 

3. Will I be able to upgrade the number of Switch Ports & IP Addresses later?

Yes, you can upgrade the number of Switch Ports and IP Addresses anytime by purchasing additional licenses.

Questions

4. What is AMS and why is required to upgrade OpUtils?

AMS refers to Annual Maintenance and Support contract, which entitles you to get technical support and products updates/upgrades free of cost. When you purchase OpUtils, the AMS is included, by default, for the first year. Subsequently, you are required to renew your AMS contract every year. AMS is usually charged at 20% of the product cost.

 

You will be notified about your AMS expiry on the user interface and will also be contacted by our sales team via email. Upon renewing your AMS, you will receive an XML file, which you will have to apply in OpUtils using the License link available in the top-right of the client.

 

You can also verify the details of your current license and AMS details by clicking the About link from top-right. If you have renewed your AMS contract and if you do not find your AMS details here, you would porbably have not applied the license here or you have received your AMS in PDF format instead of XML. Check with the sales team to get this clarified.

Questions

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