OpUtils

This set of OpUtils Frequently Asked Questions tries to answer your queries. Kindly mail us if you have any questions that remain unanswered. Refer to Knowledge Base for basic troubleshooting questions. General

1.	What are the System requirements for ManageEngine OpUtils 5?
2.	Can I install OpUtils in one machine and access it remotely?
3.	What do you mean by Free, Standard, and Professional editions?
4.	What is meant by "Community"?
5.	What do you mean by a MIB database?
6.	What protocols are used to collect / retrieve data?
7.	I don't have SNMP installed in my machine. What should I do?
8.	I have some specific devices in my network such as Printer, etc. How do I monitor them?

Licensing

1.	How is OpUtils Licensed?
2.	I have a lot of switches and do not use all the ports. How many ports should I license?
3.	How does the IP licensing work?
4.	Will I be able to upgrade the number of Switch Ports & IP Addresses later?

General

1. What are the System requirements for ManageEngine OpUtils 5?

Supported JDK - JDK 1.5 and above is required for ManageEngine OpUtils.

Platforms - ManageEngine OpUtils is platform independent and supports operating systems such as - Windows 2000, Windows NT, RedHat Linux 7.x and above.

Supported Browsers for OpUtils are - Internet Explorer 5.5 and above, Netscape 7.0 and above, and Mozilla Firefox 1.0 and above.

Questions

2. Can I install OpUtils in one machine and access it remotely?

Yes. You can install OpUtils in one machine and access the tools from any web browser.

Questions

3. What do you mean by Free, Standard, and Professional editions?

Free edition: The free edition of the OpUtils contains the 16 tools of the total 34 tools of the product. At any point of time users can upgrade to the Standard/Professional edition of the product.

Standard edition: The standard edition of oputils contains 27 tools of the total 34 tools of the product. At any point of time users can upgrade to the Professional edition of the product.

Professional edition: The Professional edition of the OpUtils product includes all the 34 tools of the product.

For details of the tools in Free, Standard, and Professional editions, refer to the Tools Matrix.

Questions

4. What is meant by "Community"?

Community refers to the SNMP Community string of the device being queried. This will be required in tools that used SNMP to get the required details. In most cases, a read-only community string is sufficient.

Questions

5. What do you mean by a MIB database?

The MIB database is a collection of MIBs bundled with the product. This database is useful to monitor any specific device on your network. The SNMP tools such as SNMP walker and the MIB browser would help in monitoring and collecting data about any device on your network using the MIB database.

Questions

6. What protocols are used to collect / retrieve data?

ManageEngine OpUtils uses SNMP, CLI, ICMP, ARP and reverse lookup protocols such as DNS.

Questions

7. I don't have SNMP installed in my machine. What should I do?

Refer the Help document for Installing SNMP:

Help -> Getting Started -> Installing SNMP

Questions

8. I have some specific devices in my network such as Printer, etc. How do I monitor them?

You can monitor any device using SNMP tools from ManageEngine OpUtils. You can use the Custom Tools to create user-specific tools to monitor any specific SNMP - enabled device in your network.

Questions

Licensing

1. How is OpUtils Licensed?

OpUtils is licensed based on the following:

1. Number of distinct users using the product.
2. Total number of switch ports managed using the Switch Port Mapper tool.
3. Total number of IP Addresses managed using the IP Address Manager tool.

The base version can manage up to 500 switch ports in Switch Port mapper and 500 IP Addresses in the IP Address Manager tools. Additional Switch ports/IP Addresses has to be licensed separately. This is applicable only in the Professional Edition as the Standard Edition do not include Switch Port Mapper and IP Address Manager tools.

Questions

2. I have a lot of switches and do not use all the ports. How many ports should I license?

OpUtils is license based on the total switch ports that are managed in the Swith Port Mapper tool and not based on the ports that actually being used. For example, if you have 20 48-port switches that you wish to manage, you need to purchase a 1000 switch port license (20*48). To get the details of the total switch ports that you are currently managing using OpUtils' Switch Port Mapper, follow the steps below:

1. Select the Summary tab of the Switch Port Mapper tool.
2. This will list all the switches that have been added. If you have defined groups, select "All" option from the Select Group list.
3. The sum of the Total ports of all the switches will give you the total count of switch ports that you are currently managing using OpUtils.

Questions

3. How does the IP licensing work?

OpUtils is licensed based on the number of IP Addresses that are managed using the IP Address Manager tool. This refers to the total IP Address count that you allocate to a subnet and not all possible IP addresses within a range.

For example, you are using a Class B CIDR block broken down to smaller subnets as below:

• 2 x /22 subnets = 2044 (1022*2)
• 6 x /23 subnets = 3060 (510*6)
• 11 x /24 subnets = 2794 (254*11)

A total of 7898 IP Addresses (19 subnets)

Though you have a /16 block of 64k IP Addresses, you only manage 7898 IP Addresses and hence you need to licence only 8k IP Addresses and not for the whole range.

To get the total IP Addresses that you manage using Oputils, follow the steps below:

1. Select the Summary View tab of the IP Address Manager tool.
2. Under the Subnet Summary, you will find the total number of IP Addresses that you currently manage.

Questions

4. Will I be able to upgrade the number of Switch Ports & IP Addresses later?

Yes, you can upgrade the number of Switch Ports and IP Addresses anytime by purchasing additional licenses.

Questions